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media 11 instal problems

  • 16-07-2007 10:23am
    #1
    wex96
    Registered Users, Registered Users 2 Posts: 383 ✭✭


    A friend is running windows media 10 and every time he goes to upgrade to media 11 it downloads no problem goes through the setup then it comes up "windows media 11 didn't install properly please re-install"
    any idea what the problem is.:confused::confused::confused:


Comments

  • #2
    8T8
    Closed Accounts Posts: 4,757 ✭✭✭8T8


    Do a Ctrl Alt Del and check to see if a msiexec is a process running in the background, could be a prior failed application install is throwing a spanner in the works.

    Also check in windows\wmsetup.log which logs the install for WMP it may tell you whats going wrong.

    The WMP FAQ also says this about the error you describe
    Q: How do I solve the error "Windows Media Player is not installed properly and must be reinstalled. Do you want to install the Player from the Microsoft Web site?"
    A: This error specifically means that your machine has had an abnormally large number of QFEs installed to it, which can cause the system catalog service to stop accepting (registering) further Microsoft installs. You should be able to solve this through a reinstall of Windows, although running "sfc /scannow" may get you working for the short term (? I don't recommend this: it actually should be causing significant problems, but some people have said it worked for them). Reinstalling WMP will actually likely NOT solve this, as the catalogs for WMP will likely not be able to be installed. This is not noticeable usually, but WMP actually validates this and thus lets you know about this system condition.

    Is he running WinXP SP1 if so install SP2 first ? (QFE's are hotfix's in case your wondering).


  • #3
    wex96
    Registered Users, Registered Users 2 Posts: 383 ✭✭wex96


    I'll get my friend to sort it. thanks again


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