Meteor Network down - esp Dublin

athtrasna

I posted this on another thread but wanted to highlight it - Meteor is currently down across most of Dublin (13 sites) and some other parts of the country. They have no idea when it will be back :mad:

qz

I'm experiencing this too. Just got 3 messages all delayed.

me87_ie

Just like i thought

girloperfection

was wondering why it was taking himself so long to reply to my texts...now i know why!!

ghostchant

I *think* it's back...though saying that I've probably just jinxed it...

athtrasna

I can now make calls out but if I dial my mobile from my landline it won't connect - or even go to voicemail :mad:

Keep an eye on it, this happened earlier and it went again.

mloc

tests from several phones including land lines show meteor phones as unreachable in dublin.

crap.

I'm down in Kerry at the moment with the 'rents, no problem here. Though Vodafone went down last night for a while, was woken up to my phone beeping "No network coverage." (I tend to roam on Vodafone down these parts since the signal is more solid) A network search showed up Meteor but no Vodafone.

So even the big guys aren't immune!

copacetic

just confirmed i can make calls from meteor but can't get through to my meteor phone from vodafone moby.

m176244

Same problem in The Leixlip/Celbridge area hopefully it'll be back up soon although we can't get through to customer care because you have to dial the number from your phone so we can't even get an update from them.

athtrasna

You can dial the customer care number (1905) from a landline. I got through around 2pm. When it came back they asked me to cal back if it went again and I've been trying to get through for the last 2 hours :mad:

m176244

Ah I thought 1905 was only available to use on the meteor phones ( I tried with a landline but couldn't get through) Oh well back to Vodafone for a few hours.


I just wish when things like this happen they'd add a message on their websites even if they can't give an eta on a fix for the problem even just saying that their was a problem on their end and that they were working to resolve it.

Irishpimpdude

I can ring any other network but not meteor and cant send/receive calls or txt messages.. hope it comes back soon

flurby

Weird, this happened to o2 last friday. Watch out Vodafone & 3 next week!

6ix

They just announced it on the radio news - they're working on the network, but there are major problems nationwide.

Urban Weigl

Just heard about it on the radio as well. Wonder what caused it?

godskitchen

Urban Weigl wrote:

Just heard about it on the radio as well. Wonder what caused it?

The rain seems to be getting blamed for most things these days................

krudler

i got a bollocking off a customer earlier because he couldnt ring a meteor number,he just wouldnt let it sink in that the problem was with meteor not with his phone, people would make you wonder sometimes

Henne220

Stick to the trusted Vodafone.. u pay for the quality service.!! but its worth it..

gurramok

Don't worry, dat fella Bruce from Die Hard will sort it

Just sent a txt to another Meteor fone in south city Dublin from northside, got one in return, maybe its backup

godskitchen

#Elites wrote:

it really shows how stranded you can get without your phone, i was in town with no signal and coudn't call my friend to find him, his phone was down to so coudn't call from a phone box!

I hope no one died.

copacetic

gurramok wrote:

Don't worry, dat fella Bruce from Die Hard will sort it

Just sent a txt to another Meteor fone in south city Dublin from northside, got one in return, maybe its backup

think it is back up alright, I can now call my meteor moby from voda moby..

athtrasna

Looks like it's back for now, have made and received calls.

Anyone get any compensation from Meteor? When I spoke to customer services around 2 I asked what they were going to do, and by the end of the call the guy had joked his way up to 36 months free line rental. Don't want to get him into trouble and actually go looking for that but I certainly would expect a gesture.

jimmycrackcorm

Henne220 wrote:

Stick to the trusted Vodafone.. u pay for the quality service.!! but its worth it..

I remembr voda going down one afternoon due to a fire in a basement exchange. It got lots of news coverage at the time and was unheard of.

athtrasna

Didn't someone post on here that Vodafone was down last night?

I've been with O2, Vodafone and Meteor and Meteor is the only contract renewed, generally their customer service is way way way superior to the others'.

chrislad

It down for about 4 hours. Hardly a major downtime. Only Meteor to Meteor calls/texts and calls to Meteor were affected. All working now.

copacetic

have to disagree with that chris, 4 hours in the middle of a business day is a massive downtime.

the_manchine

I'm told their HLR went down - Oops!
Bit of a biggie to have problems with.

tracert

I just tried to top up my Meteor Pay As You Go and was told credit for Meteor hasn't been available since yesterday. Coincidence? Lazy bastards in the shop?

athtrasna

chrislad wrote:

It down for about 4 hours. Hardly a major downtime. Only Meteor to Meteor calls/texts and calls to Meteor were affected. All working now.

No - Meteor customers could not use their phones at all bar emergency calls while the network was down. I could not make or receive any calls or send or receive any text messages to any network while the service was down. It was down for over 5 hours on a busy work day. Their customer service lines couldn't cope and customers couldn't get through. Hardly ideal for a phone company!

chrislad

athtrasna wrote:

No - Meteor customers could not use their phones at all bar emergency calls while the network was down. I could not make or receive any calls or send or receive any text messages to any network while the service was down. It was down for over 5 hours on a busy work day. Their customer service lines couldn't cope and customers couldn't get through. Hardly ideal for a phone company!

Yes, they could. I'm on Meteor, and I could ring O2 and Vodafone with no issues. I had problems ringing Meteor and texting Meteor as well as landlines. Networks aren't perfect. People just get in a huff. Three were down for 2 full seperate days in the last 6 months. Parts of O2 were down for days in some parts of the country. It happens.

As for Meteor credit, that's more than likely lazy shop assistants or their machine isn't working. Meteor don't do credit, same as O2/Voda, and recently, Three. It's done through PostPoint, an An Post company or whatever they are. Meteor credit could be bought through all the downtime yesterday.