Can o2 stores access customer imei numbers on their computer system?

Nephew

My phone is bolloxed, its billpay, still under warranty and insured. So I took it to the o2 store and was told they can't replace it until I get written proof from o2 of the imei number. I threw out the box with the imei sticker months ago but I have the letter with my account details and sim card number on it which I thought would have been sufficient.

Instead of prolonging this saga by ringing o2 and waiting days for written proof, I am just wondering is it even necessary or just laziness on behalf the o2 store staff? Surely they can ring up O2 to find out the imei number or pull it up on their computer. It was bought on o2.ie btw.

Kimbot

When you take the cover off it should be written on a sticker behind or around the battery!!

Nephew

I'm pretty sure they want a letter from o2 with the imei number of the phone they sold me to make sure it matches the phone I am trying to have replaced.

Gillo

What you need is a reciept.

Since you bought it from o2.ie you'll need either the packing list or the confirmation email, with the date of purchase and the IMEI.

At the moment the retail stores can only search an IMEI if it was bought in that particular store which you are in; if you have bought it from another O2 retail store they could have got in contact with that store and had a copy of the POP faxed over, but unfortunately they don't ahve any direct link with the online store.

jimmycrackcorm

A lot of O2 stores are franchises and don't have access to everything.