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Enough Is Enough

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    #32
    shane_by
    Closed Accounts Posts: 56 ✭✭shane_by


    Hypothetically, of course. If you wanted to terminate your contract with 3, how easy is it to do it? Can you just inform them in writing and cancel the direct debit? If you did, could they sue you for breach of contract?


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    #33
    Psygnosis
    Registered Users Posts: 1,484 ✭✭✭Psygnosis


    shane_by wrote:
    Hypothetically, of course. If you wanted to terminate your contract with 3, how easy is it to do it? Can you just inform them in writing and cancel the direct debit? If you did, could they sue you for breach of contract?

    Mine is crap as well is it possible what poster is suggesting.
    If not what is the best way to get out of the contract.


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    #34
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    you send a letter to the Company Secretary at the Registered Company Address informing them the service is not "fit for the purpose" and give them 1 week to fix it. Register or record the delivery of the letter.

    Its

    The Company Secretary
    Hutchison 3G Ireland Limited trading as 3 and 3 Ireland
    3RD FLOOR
    6-10 SUFFOLK STREET
    DUBLIN 2

    If they have not fixed it to provide a "fit for the purpose" service it you send a second letter a week later asking them to

    1. terminate contract on that date as they have not provided the service.
    2. organise collection of modem themselves
    3. refund you for the modem and any monies paid in advance.


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    #35
    milkerman
    Closed Accounts Posts: 460 ✭✭milkerman


    Sponge Bob,
    Do us a favour and draft a suitable letter. If all us dissatisfied 3 customers sent in exactly the same letter (on the same day) would the company get the message?
    I think the validity of the contracts would have to be determined before the Courts. If a customer could display that he had abided by the terms, gave suitable notice of dissatisfaction with solid supporting evidence, notice of intention to withdraw from the contract and finally notice of withdrawal, no judge would uphold such a one sided arrangement.
    Personally, I will not honour a contract where the other party is so deficient in it's efforts to honour their side.


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    #36
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    draft it yourself. plain english will do apart from the bits in " " which have legal meanings

    The only phrase I will give you apart from the skeleton above is that the contract is an "unfair contract" as they are not performing adequately or providing a BROADBAND service that is "fit for the purpose" and trying to hold you to one year of this is "unfair"

    36kbit downloads ( = 4K bytes download per second) is 1/100th of the advertised speeds. That is ridiculous, even by Comreg standards and their standards are dismally low .

    Nevertheless you must give 3 a week to fix it. Then they must release you from the contract and organise the refunds

    Deal with the company secretary not with some script monkey in Bangalore who knows **** all about Irish Consumer Law.


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