Host Server Double Dutch!

sticker

Hey,

I've uploaded a new site which I built for a friend - it incorporates a Jalbum photo album. When I upload the new site to the server (siteground.com) it's not recognising the site - I'm producing sites a while now - so everythings there that should be...

The host site produced an automated report for me in responce to my query - this code:

Opening sockets
Socket 21 opened successfully
Socket error Socket No 25: java.net.ConnectException: Connection refused: connect
Socket 80 opened successfully
Socket 110 opened successfully
Socket 143 opened successfully

---

Executing Traceroute
Executing tracert -h 30 67.15.172.4
Tracing route to serv01.siteground10.com [67.15.172.4]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.1.1
2 176 ms 115 ms 213 ms bas503.cwt.esat.net [193.95.136.239]
3 207 ms * 210 ms vlan500.rt502.cwt.esat.net [193.95.136.125]
4 31 ms 114 ms 145 ms vlan54.rt002.cwt.esat-x.com [193.95.130.161]
5 80 ms 134 ms 235 ms ge0-0.core002.cwt.esat.net [193.95.129.18]
6 224 ms 204 ms 96 ms pos2-0.br002.ldn.esat.net [193.95.131.50]
7 213 ms 129 ms * ge9-0.mpr2.lhr1.uk.above.net [195.66.226.76]
8 * * * Request timed out.
9 * 126 ms 146 ms so-5-0-0.mpr2.atl6.us.above.net [64.125.28.50]
10 137 ms 136 ms 136 ms t289.216-200-251-162.iah1.us.above.net [216.200.251.162]
11 138 ms 138 ms 137 ms gphou-66-98-241-27.ev1servers.net [66.98.241.27]
12 137 ms 137 ms 138 ms gphou-66-98-241-112.ev1servers.net [66.98.241.112]
13 137 ms 139 ms 137 ms 66.98.240.106
14 137 ms 137 ms 137 ms serv01.siteground10.com [67.15.172.4]
Trace complete.

---

Executing Ping
Executing ping -n 4 67.15.172.4
Pinging 67.15.172.4 with 32 bytes of data:
Reply from 67.15.172.4: bytes=32 time=137ms TTL=50
Reply from 67.15.172.4: bytes=32 time=137ms TTL=50
Reply from 67.15.172.4: bytes=32 time=136ms TTL=50
Reply from 67.15.172.4: bytes=32 time=136ms TTL=50
Ping statistics for 67.15.172.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 136ms, Maximum = 137ms, Average = 136ms

Make sence to anyone?!!!

Locally the site works fine... I'm just a little lost why this time nothing appears!

seamus

That's looks like some kind of standard diagnostic they run.

Basically it checks to see if the follow services are available:
FTP
HTTP
POP3
SSL

Then it does a tracert to make sure that the site can be reached from the internet.

Then it does a ping to make sure the server is up.

If it's on a shared hosting box, the most likely cause is that the virtual host hasn't been configured on the server (or the change hasn't been applied yet).

What's the address of the website?

sticker

I hope you can appreciate I don't want to disclose his address for all to see.

I've PM'd you the URL

seamus

Cool, as best I can see, it *appears* to be set up correctly - I'm getting a server response.

The only thing to check perhaps is where you're uploading the files to. I've seen places that give you an FTP login, but the default directory isn't the document root - the default directory is either a few folders above it, or contains a symlink to the document root.

Within the document root, there's an empty file called "2007.07.26". Perhaps if you can find that file, then you know you're in the document root.

sticker

seamus wrote:

Cool, as best I can see, it *appears* to be set up correctly - I'm getting a server response.

The only thing to check perhaps is where you're uploading the files to. I've seen places that give you an FTP login, but the default directory isn't the document root - the default directory is either a few folders above it, or contains a symlink to the document root.

Within the document root, there's an empty file called "2007.07.26". Perhaps if you can find that file, then you know you're in the document root.

You're quite right - I was dumping the site into the wrong directory! dumbass!

Thanks for the prompt help and guidance!

matt-dublin

make sure you have the default document correct as well...

ie a server won't automatically open file.html it has to be something like:

indes.asp/php/php3/aspx or default.php/aps/aspx/php3 etc etc