Working in Call Centers

kittenkiller

I like "actioning".

We should be actioning that now next quarter...

Classy stuff!

nesf

kittenkiller wrote:

I like "actioning".

We should be actioning that now next quarter...

Classy stuff!

A friend of mine actually had a manager suggest that they should "put a sunset on this issue"....

Stephen

That manager should have been given an offer to put that issue where the sun don't shine alright :mad:

lostexpectation

Wook wrote:

sorry to rock the boat but i have been working in Call centers for the last 8 years, and they give a lot of chances to people who otherwise never had any, work hard and you move up do nothing and stay on the phone.
From my own experience its people that sit there day in and day out bitching about how life is hell in a call center and do absolutly nothing about it that are venting the loudest.
Any decent sized CC will have some training facilities or career plan or a decent HR that can help you along the way, but only i you want to.

I knew people who came in every day and got their paycheck every month and were perfectly happy with that. It provided them money for things they wanted to do. I also know people who arrived with no degree or experience and went to become a manager.

Off course its not the best of jobs, its not suppose to be something you do for ages. But you can learn a few things on the phone. You be surprised how many people i met who could not ask a few simple questions to get a solution.

you said yourself this companies are set up for high turn over, infact it seems the companies are set up so nobody rocks the boat.

Wook

lostexpectation wrote:

you said yourself this companies are set up for high turn over, infact it seems the companies are set up so nobody rocks the boat.

i didnt say the companies are 'set' for high turn over , i said that the job can be so tedious and boring after awhile, that people tend to leave. Everyone in the industrie knows you will have a constant move in cc, its normal, management will not openly say it's a normal thing, because we still live in that vague dream that people should stay with the company for as long as possible. thats the 70's and 80's, right now employee retention is different.

how do i explain this.. hmm currently cc will give new starters what 1 week to 4 weeks of training ? i highly doubt that it takes a full year before thats paid back in services rendered by that agent. Any longer is fine, but after awhile it starts costing the company in higher wages, perks etc..

'rock the boat' well, its a different topic alltogether but from my experience as a foreigner working in Ireland, all meetings i have attented most Irish people will sit there and say nothing during the whole meeting , and once they come out and the Team Leader and manager are away, they all start bitching

J.S. Pill

Out of interest, what's everyone's average call volume during a day?

Mine's 90. That means I have to say "good afternoon *********, ***** speaking, how may I help" 90 times a day.

I wonder could I legally change my name to something rude to give people on the other end a bit of a shock.

digitally-yours

J.S. Pill wrote:

Out of interest, what's everyone's average call volume during a day?

Mine's 90. That means I have to say "good afternoon *********, ***** speaking, how may I help" 90 times a day.

I wonder could I legally change my name to something rude to give people on the other end a bit of a shock.

Thats a bit too much

sounds like eircom,conduit or something like that

90 calls !

if thats matched by 30+k its ok but not on 20 k :mad:

John Kimble

Wook wrote:

'rock the boat' well, its a different topic alltogether but from my experience as a foreigner working in Ireland, all meetings i have attented most Irish people will sit there and say nothing during the whole meeting , and once they come out and the Team Leader and manager are away, they all start bitching

I'm not surprised. Most meetings are mere token gestures on the part of management. I've been to enough of these so-called "feedback sessions" to realise that constructive criticism is forgotten the moment the meeting ends. I would always have considered myself to be outspoken on matters I think that need addressing, but even I have reached the stage where I couldn't be bothered anymore. Despite what you may have contributed to a meeting, none of it matters because management don't really care what you think.

Today was a particularly bad day at work, the lowest point of which was some vile character who chewed his way through the entire conversation. I actually felt physically sick. It genuinely saddens me how little regard some people show towards others, and this job has shown me some of the worst examples ever.

J.S. Pill

digitally-yours wrote:

Thats a bit too much

sounds like eircom,conduit or something like that

90 calls !

if thats matched by 30+k its ok but not on 20 k :mad:

20k! I wish - Try 19.

In fairness the calls often last a matter of seconds - I just hate parroting that greeting 90 times a day.

digitally-yours

J.S. Pill wrote:

20k! I wish - Try 19.

In fairness the calls often last a matter of seconds - I just hate parroting that greeting 90 times a day.

I believe you work for an outsource company.You always loose money as the outsourse people always employ staff at lower rates.

Once you have some call centre experience i would definately advise moving out of this "outsourcing" thing and look for a company where you have something which leads to career.

Min wage 8.65 x 40 = 346 weekely pay

346 x 52 <number of weeks > = 17992 Euros - 19000 = 1008 euros above minimum wage !

Not pleasing picture to be honest

* didnt counted any tax deductions in this !