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NTL are a shower of c*nts

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  • 17-08-2007 11:40pm
    #1
    okcomputer
    Closed Accounts Posts: 209 ✭✭


    sorry but they are
    my connection was down for 3 weeks solid , hey fixed it last friday but now a week later it is gone again

    I cant freakin believe it, i just busted the lamp in my room out of anger, the phone people are lucky the lines are closed or i would have let em have it...cant guarantee i wont in the morning...:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:


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    #2
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,078 Mod ✭✭✭✭AlmightyCushion


    Whatever happens, make sure you get a refund for the month you were without internet.


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    #3
    okcomputer
    Closed Accounts Posts: 209 ✭✭okcomputer


    AlmightyCushion wrote:
    Whatever happens, make sure you get a refund for the month you were without internet.

    they told me it would take 7-10 working days for a network engineer to call out and fix it . I told them if it took longer i would demand a months free tv and internet for every day they went over. They fixed it on day 10
    ..I am now taking this as day 11., so unless they fix it tomorrow, its 2 months, monday is 3 months etc...


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    #4
    dlofnep
    Closed Accounts Posts: 20,759 ✭✭✭✭dlofnep


    I'm sure they are not breaking it on purpose.. And if it takes an engineer that long to get out to you, it's probably that they are up to their eyeballs with other problems. They will have to refund you for the month you were offline - I'd ask them for another month on top of that for all the hassle.


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    #5
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    dlofnep wrote:
    I'm sure they are not breaking it on purpose.. And if it takes an engineer that long to get out to you,
    it's probably that they are up to their eyeballs with other problems.

    They will have to refund you for the month you were offline - I'd ask them for another month on top of that for all the hassle.

    Indeed!:rolleyes:


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    #6
    Stevek101
    Registered Users Posts: 1,281 ✭✭✭Stevek101


    They've been totally ****ed for nearly a year now. I really don't know why I haven't changed provider yet.


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    #7
    eggplantman
    Closed Accounts Posts: 455 ✭✭eggplantman


    Stevek101 wrote:
    They've been totally ****ed for nearly a year now. I really don't know why I haven't changed provider yet.
    i agree


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    #8
    Kintarō Hattori
    Registered Users Posts: 14,989 ✭✭✭✭Kintarō Hattori


    OP where are you? I've had NTL since I moved into a new apartment with the missus and it's been fantastic. Never experianced any downtime.


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    #9
    Gary ITR
    Closed Accounts Posts: 16,801 ✭✭✭✭Gary ITR


    Ntl are actually quite good at compensating, demand free tv ant bb for three months. you should get it


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    #10
    ixoy
    Moderators, Entertainment Moderators Posts: 17,993 Mod ✭✭✭✭ixoy


    eo980 wrote:
    OP where are you? I've had NTL since I moved into a new apartment with the missus and it's been fantastic. Never experianced any downtime.
    I'll have to add that I've never experienced downtime in the three months that I've had it and the only speed drops I've noticed is occasionally when I've used torrents. Other than that it's been smooth sailing all the way.


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    #11
    Stevek101
    Registered Users Posts: 1,281 ✭✭✭Stevek101


    I hear you speak of compensation. I haven't gotten any of that. A large number of channels on my TV a fuzzy constantly and the best they could offer was an engineer that didn't arrive the first two times. That is hardly customer service.

    On top of that there is little point in even question the QoS of their internet you get no relevant answer to the problem. Simply their infrastructure since splitting from NTL UK can't cater for their customers.


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    #12
    thefinalstage
    Registered Users Posts: 3,502 ✭✭✭thefinalstage


    Stevek101 wrote:
    I hear you speak of compensation. I haven't gotten any of that. A large number of channels on my TV a fuzzy constantly and the best they could offer was an engineer that didn't arrive the first two times. That is hardly customer service.

    On top of that there is little point in even question the QoS of their internet you get no relevant answer to the problem. Simply their infrastructure since splitting from NTL UK can't cater for their customers.

    After signing up a feck load more people.


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