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Remember the DELL W2600 LCD TV ??
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18-08-2007 4:44pm#1
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I had this telly, and lived with the problem for several months before the tele became unusable. I got mine replaced under warranty with a 32" - it was no quibble and no problem. This was standard practice, though Dell had to ship a unit from Holland.
To the nub of your question: this is a reconised flaw with that 26" Model. It's something to do with a logic chip on the power supply board that's supposed to...errr....do something nifty...ummm... not doing the nifty thing it's supposed to do. Stop me if I get too technical.
Contact Dell by phone and tell them about it - that's the first step. You'll need the asset code (or quick service tag or whatever Dell calls it now). Because of the model, Dell should just agree outright to replace. However, they might argue that the item is out of warranty - in that case you need to mention the Sale of Good and Supply of Services Act 1980 and EU Directive 1999/44/EC (replytohere2004 linked to the thread explaining why above). Tell them under both pieces of legislation this failure is covered. Tell them that you know the TV model in general had a flaw and it's not reasonable for such an expensive item to fail inside of two years, i.e it's not fit for the purpose intended. Also mention that Dell knew it had a flaw and that you want a repair or a replacement. I would advise you not to agree to any fee or charge they might claim you have to pay.
If they give you hassle, tell them that you'll take them to the Small Claims Court and/or contact the National Consumer Agency about their warranty practice (in general - NCA doesn't deal with individual cases, but will investigate matters of general concern).0 -
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Just wanted to say a big thanks to everyone in this thread for the helpful advice, particularly psicic.
I rang the nca before I went to dell, and they told me I was fully entitled to repair, replacement, or refund, at no cost to myself.
With this information I rang dell, the guy on the phone completely maintained the line that it was out of warrenty and dell would do nothing for me. He was a Scottish guy so I dunno whether he was in their Glasgow call center or Bray. I gave him the exact same details as I gave the nca, and told him what the national consumer agency had to told me, gave him their number and website. He said he'd check it out with his supervisor and call me back.
An hour later I had a callback from the same chap telling me dell had decided to replace the unit out of goodwill, and would only warrant the replacement for 90 days. I told him it was my legal entitlement, and the new warranty did not replace that.
As promised I got a replacement unit the next day! Was the least hassle transaction Ive ever had with them. But as I say, if I had not known ahead of time what my rights were, I would have accepted what they were telling me, and got nothing. Once again thanks guys!
Out of interest, if I get another fault with the replacement after it goes over 2 years since the initial transaction, do I have the right to another replacement?0 -
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skywalker wrote:Just wanted to say a big thanks to everyone in this thread for the helpful advice, particularly psicic.
I rang the nca before I went to dell, and they told me I was fully entitled to repair, replacement, or refund, at no cost to myself.
With this information I rang dell, the guy on the phone completely maintained the line that it was out of warrenty and dell would do nothing for me. He was a Scottish guy so I dunno whether he was in their Glasgow call center or Bray. I gave him the exact same details as I gave the nca, and told him what the national consumer agency had to told me, gave him their number and website. He said he'd check it out with his supervisor and call me back.
An hour later I had a callback from the same chap telling me dell had decided to replace the unit out of goodwill, and would only warrant the replacement for 90 days. I told him it was my legal entitlement, and the new warranty did not replace that.
As promised I got a replacement unit the next day! Was the least hassle transaction Ive ever had with them. But as I say, if I had not known ahead of time what my rights were, I would have accepted what they were telling me, and got nothing. Once again thanks guys!
Out of interest, if I get another fault with the replacement after it goes over 2 years since the initial transaction, do I have the right to another replacement?
Same as you, onto a scottish guy; he checked with his manager and then said theyd replace it, he also said as a goodwill gesture which i suppose is their way of covering themselves.
I told him its a known issue and he saw they stopped making/shipping them in April 06 but then started shipping them again, obviously because of this problem.maximus02 wrote:
Hi.
Just giving an update on TV. (I started this thread.)
Just got off the phone with Dell rep. I was offered the same deal as Skywalker. 90 day warranty. New TV should be here in a few days.
We'll have to wait and see how long the new one lasts.
Thanks everyone for advice given.
Max
According to the US forums the latest revisions have fixed the problem.
Revision 7 or newer. I told the guy on the phone to give me one of these.
Also a 90 day warranty. Im happy enough.0 -
skywalker wrote:Just wanted to say a big thanks to everyone in this thread for the helpful advice, particularly psicic.
I rang the nca before I went to dell, and they told me I was fully entitled to repair, replacement, or refund, at no cost to myself.
With this information I rang dell, the guy on the phone completely maintained the line that it was out of warrenty and dell would do nothing for me. He was a Scottish guy so I dunno whether he was in their Glasgow call center or Bray. I gave him the exact same details as I gave the nca, and told him what the national consumer agency had to told me, gave him their number and website. He said he'd check it out with his supervisor and call me back.
An hour later I had a callback from the same chap telling me dell had decided to replace the unit out of goodwill, and would only warrant the replacement for 90 days. I told him it was my legal entitlement, and the new warranty did not replace that.
As promised I got a replacement unit the next day! Was the least hassle transaction Ive ever had with them. But as I say, if I had not known ahead of time what my rights were, I would have accepted what they were telling me, and got nothing. Once again thanks guys!
Out of interest, if I get another fault with the replacement after it goes over 2 years since the initial transaction, do I have the right to another replacement?
Just wanted to update this in case anyone has been having similar issues to me since this thread.
I recieved 3 faulty tv sets over the couple of weeks following my last post. When I say faulty the problem lay with the component port, which Id use frequently, was displaying everything with a decidedly green hue.
After I got my second faulty one I was sceptical that the problem was with the tv set and so tested everything else in case it was a faulty cable or something, but it turned out it was indeed the tv.
As I said I went through 3 of these replacements before saying I wouldnt be accepting another. They could either provide me with a different (better) model, or refund me. They chose the refund option, and I bought myself a nice new 32" samsung with the cash.
So for anyone who has received a replacement from them, you'd do well to check out the component port and see if its working as it should be, Id imagine they have a faulty batch in their refurbished stock.
Just to add also that the CS guys were competent and also very nice throughout, and the whole thing was processed as quick as possible considering.0 -
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