XBOX360 fault and warranty query

FutureGuy

Gah, just my luck.

Sat down yesterday and thoroughly enjoyed the first few hours of Bioshock.

Turned it on just now for part 2, but after about 6 mins play, the game froze. No red rings, but white dotted lines (8 or 9 of them) down the tv screen.

So rebooted and restarted only for the same thing to happen twice more.

Then put in another game and the both froze in the same manner within 5 mins. Again, no rings of death.

I have my 360 since about December, and I don't think I have 100 hours put up on it tbh.

Anyone else experience the same? I never sent away any warranty or anything, is it still covered by an automatic 1-year warranty?

Any help/suggestions on what to do are appreciated.

Sad Professor

Yeah it's still covered. Just get on to MS, you shouldn't have any problems getting it fixed. You may need your receipt but I've heard they don't ask for it most of the time.

arch_stanton

I had the same thing. Initially freezing with white lines and a few days later the red rings. Under EU rules consumer goods have a 2 year warranty and as all xboxes are less than 2 years old Microsoft shouldn't need a receipt. The bad news is you could be without it for 3-4 weeks while it's in repair

Sad Professor

arch_stanton wrote:

Under EU rules consumer goods have a 2 year warranty

I looked into this a while ago and sadly this doesn't apply here. When the EU directive was translated into Irish law they decided to leave out the bit about 2 years :rolleyes:.

But MS will cover RROD related faults for 3 years anyway.

AdrianII

you have a three year warrenty and you dont need a receipt
just ring CS and they will ask you for the serial number located where the usb plugs are located at the front of the machine.

thats all i needed anyway

Zapp Brannigan

Bring it back to the shop where you purchased it if you have the receipt. If not go to MS and get them to repair it for free. The shop would be alot easier for you as you'd leave with a new box, whereas with MS you gotta wait like half a month for your box to come back.

Rushden

Zapp Brannigan wrote:

Bring it back to the shop where you purchased it if you have the receipt. If not go to MS and get them to repair it for free. The shop would be alot easier for you as you'd leave with a new box, whereas with MS you gotta wait like half a month for your box to come back.

i got mine in xtra vision and when it broke i brought it back to them and theymade me send it back to MS

Oafley Jones

FutureGuy wrote:

Gah, just my luck.

Sat down yesterday and thoroughly enjoyed the first few hours of Bioshock.

Turned it on just now for part 2, but after about 6 mins play, the game froze. No red rings, but white dotted lines (8 or 9 of them) down the tv screen.

So rebooted and restarted only for the same thing to happen twice more.

Then put in another game and the both froze in the same manner within 5 mins. Again, no rings of death.

I have my 360 since about December, and I don't think I have 100 hours put up on it tbh.

Anyone else experience the same? I never sent away any warranty or anything, is it still covered by an automatic 1-year warranty?

Any help/suggestions on what to do are appreciated.

I'm experiencing the exact same issue. 8 vertical bands, half moving, half static - sometimes preceeded by a sharp screech/bleep for half a second. This was happening for a bout a week, then three red lights yesterday. Bought mine in December as well.

Phoned up MS yesterday, went thru all the steps got three red lights two times, they're now taking the console in for repairs. Only thing is now the console seems to be working fine again, played Bioshock for 5 hours without incident. This presents a problem, will the techs bother repairing the machine if it boots up perfectly for them?

FutureGuy

Oafley Jones, thats my problem too, it'll work fine for an hour and then the white lines. The next time it might take 5 mins and it'll happen again.

And now you mention it, there was that bleep too!

JohnG2176

Has anyone come across the screen getting a yellow tinge periodically, comes and goes every now and again.

Sad Professor

JohnG2176 wrote:

Has anyone come across the screen getting a yellow tinge periodically, comes and goes every now and again.

Are you connected via component? Sounds like a problem with the video cables.

JohnG2176

Hooked up to a non HD tv, all the cable connections are secure, is there a track record of dodgy video cables?

AdrianII

Oafley Jones wrote:

Bought mine in December as well.

mine is currently in repairs, got mine in xtravisoin in early december aswell, seems like the december ones are failing at the minute

Vic Vinegar

Got mine in January, from Xtravision also, 3 red rings!