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02 not eleasing unlock code

  • 27-08-2007 12:09am
    #1
    thecutter
    Registered Users, Registered Users 2 Posts: 210 ✭✭


    I have been an O2 billpay customer for the last 11 months & have accumilated bills totaling €2000 over that time period.
    Yet, I have been waiting over 40 days for an unlock code for my handset.... which was bought when i signed up for the contract from O2.
    I have been in regular contact with 02 over emails.. but am having no joy...
    Can anybody advise me what my next step is?? Im planning on switching network at the end of my contract and want to keep my handset (Sony k800i)


Comments

  • #2
    Mimikyu
    Registered Users, Registered Users 2 Posts: 18,942 ✭✭✭✭Mimikyu


    This post has been deleted.


  • #3
    Sam Vimes
    Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭Sam Vimes


    Today i saw someone get an unlock code for a k800 on o2 bill pay in a matter of seconds with zero hassle. Call them and insist


  • #4
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    I got my E65 unlock code about 20 seconds into my contract.


  • #5
    culabula
    Registered Users, Registered Users 2 Posts: 5,213 ✭✭✭culabula


    chrislad wrote:
    I got my E65 unlock code about 20 seconds into my contract.

    Which begs the question -why do they bother locking them, if this is so?


  • #6
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    culabula wrote:
    Which begs the question -why do they bother locking them, if this is so?

    Completely agree. All bill phones should be either unlocked when you get them or the code sent to you once your cooling off period is over. I cannot see the point in keeping them locked when you're on, at least, a 12 month contract.


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  • #7
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    thecutter wrote:
    I have been an O2 billpay customer for the last 11 months & have accumilated bills totaling €2000 over that time period.
    Yet, I have been waiting over 40 days for an unlock code for my handset.... which was bought when i signed up for the contract from O2.
    I have been in regular contact with 02 over emails.. but am having no joy...
    Can anybody advise me what my next step is?? Im planning on switching network at the end of my contract and want to keep my handset (Sony k800i)

    as long as the code is on file in customer care you should get the nuc instantly, there is a huge backlog with getting sony codes at the mo though so ring 1909 and ask,your imei should be registered to your account and if its there should get it straight away


  • #8
    tech
    Registered Users, Registered Users 2 Posts: 2,847 ✭✭✭tech


    i got my Peral 8100 unlocked within 10 days, takes longer for Perals I was told, they called me back and gave it to me no hassle, this was on the 2nd day on a new contract :)


  • #9
    Doctor DooM
    Moderators, Music Moderators Posts: 25,868 Mod ✭✭✭✭Doctor DooM


    In the case of sony erricson phones the network provider has to go to sony. For other types of phone, they might have the codes themselves.

    Believe it or not generally the networks have no prob unlocking at any point as long as you are on a contract. I definitely think that if you ring, or walk into an o2 store and get them to ring for you, this would get resolved much quicker.


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