Cancelling direct debit

foggy_lad

• Paying Banks:
o must adhere to the Rules of the Scheme
o must put in place processes which will ensure that unauthorised and/or cancelled Direct Debits are intercepted and returned immediately on presentation
o must promptly present indemnity claims arising under or pursuant to the Scheme
o must assist its customer, to the extent practicable, in the resolution of disputes arising under or pursuant to the Scheme
o must inform the Sponsoring Bank if an Originator is not adhering to the Rules of the Scheme
In the case of any dispute between Banks/Originators regarding the operation of the Scheme or adherence to the Rules of the Scheme, each such participant a party to such dispute may, if it has exhausted all reasonable means of resolving the dispute, refer the dispute to IRECC for its consideration (provided however that no party to such dispute shall disclose to IRECC any confidential information concerning any Payer or Originator as may relate to that dispute without the consent of such person).

of course not all originators are signed up to the direct debit scheme.

sheepshagger

Cancelled a DD yesterday online at the Banking 365 website. .. seemed simple enough.

faceman

dub45 wrote: »

Your arguments and defense of the dd system become more porous each time you post.

Im finding the purposes of your posts confusing and condescending. I didnt post here to defend or attack the DD system. Perhaps you should read my posts again. The OP had a query and i quoted my experience relating to it based on existing restraints surrounding it.

Scottie99

sheepshagger wrote: »

Cancelled a DD yesterday online at the Banking 365 website. .. seemed simple enough.

Exactly, I've done it without contacting the recipient and had no probs. If your bank is not doing what your asking concerning D.D.... close your account. A little hassle yes.........but they'll soon get the message.

dub45

foggy_lad wrote: »

what about this senario then- you have a DD with company A and you decide because they are no good or your contract is up or for whatever reason you want to cancel your DD so you write to company A telling them you are doing so and your bank who then cancel your DD for company A.

then after a while some unscruples person within company A who wants to boost his/her sign-up rate for that month or company A's owner wanting to line his/her pocket re-activates your DD by actually setting up a completly new DD using details you have given for the old DD.

this may explain difficulties when then getting this DD cancelled or refunded as it may have a different originater number?

could companies actuall do this?

Yes that does happen it is called reinstating the dd. See this post: http://www.boards.ie/vbulletin/showpost.php?p=56388393&postcount=38

dub45

sheepshagger wrote: »

Cancelled a DD yesterday online at the Banking 365 website. .. seemed simple enough.

As have lots of people in the past. The experience of some unfortunate people is that 'cancelling' the dd does not in fact result in its cancellation.

See this post: http://www.boards.ie/vbulletin/showpost.php?p=56388393&postcount=38

FreedomJoe

Ok lads, advice please!

I didnt want to start a new thread, so im using this one!

I previously owned 2 cars both insured with Allianz.

Both cars each have their own unique Direct Debit. When I say unique i mean i received instructions from Allianz detailing unique reference numbers in relation to my paymeny instructions.

I bank with PermTSB.

My wife had myself decided it was time to get rid of one car and I cancelled the DD for the car we sold online with open24.

I also wrote to Allianz informing them of the same.

This morning i check the bank and I discover the DD I cancelled was allowed to go through.

I contacted my bank to ask them what was going on.

My bank informed me that even though I cancelled my DD, Allianz have the right to use my other Direct Debit to withdraw the monies for the DD I canceled!

I explained that the DD I cancelled had a unique reference number that had been used for the DD taken out this morning.

The bank basically said that they do not go by that reference number so they dont know what amounts and when these amounts come out of my account!

To cut a long story short permTSB dont care if you cancel a Direct Debit, because if you have another DD with the same company these are allowed to be abused to take whatever payments they wish without the authorsation of the account holder!

Surely this cant be right?

I even tried the excuse, you cant take out 2 payments of a monthly DD.

Didnt work.

You cant use a reference number for a seperate DD from a DD i canceled.

Didnt work.

I have to be informed within 14 days of any changes to a DD.

Thats between you and Allianz was the answer.

Does anyone have any ideas?

Allianz are also claiming they didnt receive my cancelation, but if i fax a copy in they will cancel it for next month!:rolleyes:

dub45

FreedomJoe wrote: »

Ok lads, advice please!

I didnt want to start a new thread, so im using this one!

I previously owned 2 cars both insured with Allianz.

Both cars each have their own unique Direct Debit. When I say unique i mean i received instructions from Allianz detailing unique reference numbers in relation to my paymeny instructions.

I bank with PermTSB.

My wife had myself decided it was time to get rid of one car and I cancelled the DD for the car we sold online with open24.

I also wrote to Allianz informing them of the same.

Do you have an copies of this correspondence? Informing allianz is not essentail under the scheme as your bank should inform them - so the fact that they do not have a copy of your letter is irrelvant

FreedomJoe wrote: »

This morning i check the bank and I discover the DD I cancelled was allowed to go through.

I contacted my bank to ask them what was going on.

My bank informed me that even though I cancelled my DD, Allianz have the right to use my other Direct Debit to withdraw the monies for the DD I canceled!

This is absolute nonsense. Contact a senior manager in your bank and tell them that unless you get an immediate refund and an apology you will report the bank to all the regulators under the sun including IFSRA and the most important regulator of all the Joe Duffy show on whose staff various relatives of yours happen to work! Also threaten to move your account elsewhere.

FreedomJoe wrote: »

I explained that the DD I cancelled had a unique reference number that had been used for the DD taken out this morning.

The bank basically said that they do not go by that reference number so they dont know what amounts and when these amounts come out of my account!

To cut a long story short permTSB dont care if you cancel a Direct Debit, because if you have another DD with the same company these are allowed to be abused to take whatever payments they wish without the authorsation of the account holder!

Surely this cant be right?

Tell TSB that you are appalled at their carelessness in relation to your account and that you will be reporting them to the banking regulator for this matter alone. It simply isn't good enough.

FreedomJoe wrote: »

Allianz are also claiming they didnt receive my cancelation, but if i fax a copy in they will cancel it for next month!:rolleyes:

Under the direct debit scheme the company does not have to be informed by you. It is a wise thing to do of course but the procedure is that you cancel the dd with your bank and they inform the company concerned. Have TSB confirmed to you that they informed Allianz that the direct debit was cancelled?

If I was you I would also ring IPSO (www.ipso.ie) about this. Tell them you are furious at both parties and that you want the matter sorted out immediately. IPSO of course represent the industry but a mention of the Joe Duffy show should frighten them too. IPSO have a lot to be scared about with the dd system which they always say is perfect:)

gypsy79

i cancelled a direct debit and Eir reset it again. Is this illegal?

L1011

gypsy79 wrote: »

i cancelled a direct debit and Eir reset it again. Is this illegal?

No, the mandate is sufficient to restart it. You need to block them with the bank instead. Please note that this does not release you from contractual obligations.

Also, when a thread is this old, please start a new one rather than bouncing it.