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Urgently need to repair Windows

  • 11-09-2007 11:49am
    #1
    reidyg
    Registered Users Posts: 51 ✭✭


    Hi Everyone,

    The problem started on my parents home computer when I was returning to college last night and I'm trying to walk them through over the phone. For some reason when they turn on the computer they keep getting the message that windows apologises for the inconvenience and gives the safe mode options. When they try the safe mode options it reboots and straight after the BIOS check the same message pops up. I got them to boot from the XP Home CD but I don't want to reinstall windows as it will format the hard drive. Can anyone tell me if I'm missing something obvious?


Comments

  • #2
    Anti
    Closed Accounts Posts: 12,401 ✭✭✭✭Anti


    use the repair windows option when booting from the cd, it wont delete any doccuments or data, it simply copys over the base install files. Some programs might need to be reinstalled. But no real damage.

    Also, might be worth telling them to reset the bios. But this will mean opening up the pc. And either finding the cmos jumper ( should be marked on the board, or in the manual ) or just removing the small 1€ sized round batter for a efw mins and booting up again. when booting, have them tap f8 to make sure it boots into the windows options.


  • #3
    reidyg
    Registered Users Posts: 51 ✭✭reidyg


    Thanks anti, but I have tried that but they don't get a repair option on the CD. The only option is to reinstall. Is there any way of bringing up this option off the XP CD?


  • #4
    Anti
    Closed Accounts Posts: 12,401 ✭✭✭✭Anti


    Use this link,

    http://icrontic.com/articles/repair_windows_xp

    It will walk your parents through the repair options when booting from the cd.


  • #5
    reidyg
    Registered Users Posts: 51 ✭✭reidyg


    Thanks Anti, looks like I'll have to Fax it.


  • #6
    reidyg
    Registered Users Posts: 51 ✭✭reidyg


    Doesn't look good Anti. When they brought up the recovery console, windows did not exist in the C: drive. When I asked them to dir it an error about directory enumeration occurred. The volume of the hard drive is apparently empty. How can the whole volume disappear after a reboot with out any apparent hardware changes. The only thing I can think of that might trigger something like this is the Diskeeper Pro program, but I've had it on my laptop for ages with out any problems. Can anyone shed some light on this?


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  • #7
    ethernet
    Registered Users, Registered Users 2 Posts: 3,568 ✭✭✭ethernet


    reidyg wrote:
    Doesn't look good Anti. When they brought up the recovery console, windows did not exist in the C: drive. When I asked them to dir it an error about directory enumeration occurred. The volume of the hard drive is apparently empty. How can the whole volume disappear after a reboot with out any apparent hardware changes. The only thing I can think of that might trigger something like this is the Diskeeper Pro program, but I've had it on my laptop for ages with out any problems. Can anyone shed some light on this?
    This happened me before after pausing a defrag. Liost everything. Data was probably still there but partition table was not in place. It may be worth using a live CD, such as Ubuntu Linux, to try and recover data.


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