Returning a Phone?

DirkVoodoo

Ok, so I had to buy a new phone after my V3 decided it had had enough. I decided to stay with meteor and had my heart set on a Samsung D900. Reading around and it has a few small issues, none of which concerned me too much. I was being told by my mates to go for a sony ericsson; bland to look at in my opinion, but very well build/featured phones nonetheless.

So, I'm in the meteor store and the helpful assistant is showing me the D900 (yes please!) and a S/E W610i. I wasn't too keen on its looks but it seemed to have some neat features which he was pointing out. He also said he would pick the S/E over the samsung. So, being the indecisive fool I am, I purchased the W610i.

After an hour of using it and reading reviews, I came to the same conclusion as a few other people: why oh why did Sony-Ericsson put those tiny keys on it!!! They are unresponsive, fiddly and actually a little sore to use. Ok, so I'm being a big girl here and my fingers will probably harden up over a few key pounding sessions, but I actually find it annoying to the point of unusable. Its a very nice phone, dont get me wrong...but I see they have addressed the key issue on the 3G enabled W660i...so there was a problem right?

Anyway, my point is the following. Bought the phone, used it for literally 2 hours or so and put it back in the box which is now sitting in my room. I emailed meteor and no reply, but can I return a phone that is undamaged and in perfect working order like I might return an item of clothing?

Sparky

Do you have a receipt?

If so then yes, unless otherwise stated

chrislad

That's wrong. You are not entitled to an exchange or refund if you just change your mind. That's not store policy, that's law.

Was it bill pay or pay as you go? With most bill pay contracts for networks, there's a 14 day 'cooling off' period, during which time you can cancel the contract once the phone is returned. Since you said you were with Meteor already, not sure if this applies to upgrades.

DirkVoodoo

Thanks for the help lads. It was never a question of being entitled to an exchange, just wondering was it meteor policy to keep people happy. Anyway, my fault for not researching the phone more before buying.

Got a reply to my email today:

Dear Michael,



Thank you for your email regarding your phone.



Meteor will accept a phone within 14 days of purchase, if the handset is found to be faulty.

Please contact the Meteor store where you bought the phone. It may only be possible

to exchange for a handset of the same make and model, or the equivalent of the price you paid

for your original handset.



If you have any further queries, you can contact us on freefone 1905 or info@meteor.ie



Kind Regards



Keith Browne

Customer Care Department

Meteor Mobile Communications

Ok, so its not faulty, I guess I'm out of luck then?

Sam Vimes

DirkVoodoo wrote:

Ok, so its not faulty, I guess I'm out of luck then?

unfortunately so. i don't think meteor stores accept change of mind refunds at all

DirkVoodoo

Well, I just rang the store there and told them flat out that the phone is grand but I just dont like it. Girl said bring in everything and the receipt and it should be ok to exchange it....we will see.