MSN Problem

Troublesome

I was just on msn (windows live messenger) 20 minutes ago. I was just listening to music, then all of a sudden the msn icon in the taskbar just disappeared. So I tried to open msn again, wouldn't work.

So I restarted my computer, tried to open it, and it still wouldn't work.

So I uninstalled & reinstalled windows live messenger, and it still won't open. The thing is, when I check my processes, it says "msnmsgr.exe" is running, but yet there's no msn on the screen, and there's no icon in the taskbar. No matter what I try, it won't work.



Here's a screenie of my processes:



Thanks in advance.

Ruu_Old

msnmsgs.exe is a worm as far as I know. It is set to run at startup. What virus scan software have you got?

Troublesome

On this computer I just have AVG free, because I don't usually use this one. I still need the problem fixed though.

So I need to scan & delete msnmsgs.exe ?

Ruu_Old

It is a bit more tricky than just deleting the file. Just to double check that it is an infection, scan your computer with Housecall.

After that, the removal instructions are here, remember to disable System Restore (right click My Computer->Properties->System Restore tab and then turn off System Restore) before doing the removal.

Troublesome

Ruu wrote:

It is a bit more tricky than just deleting the file. Just to double check that it is an infection, scan your computer with Housecall.

After that, the removal instructions are here, remember to disable System Restore (right click My Computer->Properties->System Restore tab and then turn off System Restore) before doing the removal.

Didn't help
Did it all, nothing worked.

Troublesome

Ruu wrote:

It is a bit more tricky than just deleting the file. Just to double check that it is an infection, scan your computer with Housecall.

After that, the removal instructions are here, remember to disable System Restore (right click My Computer->Properties->System Restore tab and then turn off System Restore) before doing the removal.

Didn't help
Did it all, nothing worked.

Troublesome

i need help asap guys

SickBoy

http://webmessenger.msn.com/
That should help you with messenger while you take your time fixing the problem...

Tom Dunne

Troublesome wrote:

i need help asap guys

If you want help around here, pal, you better change your attitude.

This is not the first thread where you have behaved like a bold child and demanded help. Nobody here owes you help.

Try doing something for yourself, posting up what you did and then asking what you might be doing wrong. Then, and maybe then people will help you.

Capt'n Midnight

Troublesome wrote:

i need help asap guys

http://support.microsoft.com/oas/default.aspx?&gprid=3221&

Phone Support
Wait Time: Will Vary
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No-charge: 2 support requests
Charge: €72.00 (learn more about applicable VAT Rates ) per request during business hours after all no-charge support is used. (Some support may not be covered under this charge.)

You may use one of the following if you have one:
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1 850 940940

Tom Dunne

Capt'n Midnight wrote:

http://support.microsoft.com/oas/default.aspx?&gprid=3221&

If they can't help, nobody can.

Troublesome

ok