thanks THREE

foggy_lad

here is an email i just sent to three customer care showing that they DO get it right sometimes!



hi
just some feedback about the three store in carlow, i went to the store today to complain that my very recently
purchased nokia n73 was faulty(phone freezing sometimes when camera used, camera sounds not working 3d tones not working properly and changing without me pressing any key, msn messenger wont stay connected, terrible hissing sound from any handset connected to the phone, slow navigating menus, 2nd video call camera very poor quality and sometimes wont start-up, themes menu very slow loading.)

the staff in store told me they would replace the phone and asked that i return to the store with the box and all accessories but when
i returned to the store i was told the "manager" had insisted that they could only send the phone for repair! i disputed this as the phone is
only new and this has happened before just two days after i originally bought the phone, so i immediately rang customer care who after
quite a long call were able to sort out this issue for which i say many thanks!

I will now wait until early next week when i am assured i will recieve delivery by courier of a brand new nokia n73 handset and will give my faulty handset to the courier!

many thanks for a speedy resolution
****** ******

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Show and tell with a video conversation on Windows Live Messenger - seeing is believing! Windows Live Messenger

buddy

3 customer care maybe but not 3 store!

Doctor DooM

weird- without physical/ water damage, they should be able to RMA the phone within thirty days... silly manager!

foggy_lad

well not sure exactly what their in-store procedures are(guy in shop said long delays ware normal when going through menus etc in phones like n73 because they are symbian phones?) but this phone is a replacement as 1st one crashed after two days now this one has the same problems, so i am not accepting anything less than an apology and 4star treatment from three! or a full refund as they now have NO other comparable phone in their range! e65 may tickle some fancies but it does nothing for me and the se k800i is apparently no longer available and se w880i is rubbish!

Doctor DooM

foggy_lad wrote:

well not sure exactly what their in-store procedures are(guy in shop said long delays ware normal when going through menus etc in phones like n73 because they are symbian phones?) but this phone is a replacement as 1st one crashed after two days now this one has the same problems, so i am not accepting anything less than an apology and 4star treatment from three! or a full refund as they now have NO other comparable phone in their range! e65 may tickle some fancies but it does nothing for me and the se k800i is apparently no longer available and se w880i is rubbish!

Suppliers tend to give a 30 return facility as if an error occurs it occurs in that period.

They should still be able to look after you but as a former phone store employee I would say to not be nasty to the people in the shop, they're just trying to help

foggy_lad

oh yes they only working earning a living same as anyone but they also must realise that customers keep them in their jobs and deserve to be treated well whether we spend €49 or €499

Doctor DooM

foggy_lad wrote:

oh yes they only working earning a living same as anyone but they also must realise that customers keep them in their jobs and deserve to be treated well whether we spend €49 or €499

Doesnt matter how much you spend in the shop, only how much you spend on the phone.

foggy_lad

haha yes they mostly get commission which i think is lousy unless they great at sales! phone was €229 so would expect it to last much longer than a month