consumer rights

little nell

bought a scanner at cash converters in july, two weeks later the screen went blank, took it back and was told they would ring me in two weeks to let me know when i would get a new one .(paid 299.99eu for it ,was not secondhand.)heard nothing for 4 weeks so rang the shop to be told they had not got the new one back as it had to come from usa and to ring again in two weeks ,two weeks later my son called into the shop and was told not to call again that they would ring when they had the new one.another four weeks past i called in myself and told them i wanted my money back,that it had gone on long enough was told they had up to three mts. to replace it and i had no right to ask for my money back. any one any idea what i should now.thanks

Sully

Wrong Forum.. see: http://www.boards.ie/vbulletin/forumdisplay.php?f=580

Gadgie

You have the right to a refund or a replacement (YOU can choose either - not the supplier) if a product is faulty. That is your right under the Sale of Goods and Supply of Services Act.

If the store refuses you a refund you can go to the small claims court (this should be used only as a last resort).

Bards

please see http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/consumers_and_the_law_in_ireland

Fandyfan

cash converters is a load of rubbish. something similar happened to me but i just left them off cos i only spent a little. i havnt set foot in that place since.

paul666

Is cash converters a pawn shop where u bring stuff in to sell

ex_infantry man

ye the sales of goods and supply of services act 1980 is where you would fall under i would take it further if i were you