Wireless help - Got everything except internet

JoeTurner

Here's one for you experts out there....

I have my laptop connected to the internet using a wireless router. No problems accessing internet until today. I can still send and receive email, I can access my website server in Dreamweaver and can access the Itunes music store. I can't get any webpages though - I keep getting the "Internet explorer cannot display the webpage" message.

I've tried all the obvious things like restarting the router, restarting both the laptop and our desktop pc which runs through the same router. Windows updates were done on both machines last night when shutting down - the pc is accessing all sites with no problems.

I'm not sure if it's a wireless issue but I'm still able to access shared files and folders - just no internet.

Has anyone any idea what's causing this?

Thanks

Joe

Spear

JoeTurner wrote: »

Here's one for you experts out there....

I have my laptop connected to the internet using a wireless router. No problems accessing internet until today. I can still send and receive email, I can access my website server in Dreamweaver and can access the Itunes music store. I can't get any webpages though - I keep getting the "Internet explorer cannot display the webpage" message.

I've tried all the obvious things like restarting the router, restarting both the laptop and our desktop pc which runs through the same router. Windows updates were done on both machines last night when shutting down - the pc is accessing all sites with no problems.

I'm not sure if it's a wireless issue but I'm still able to access shared files and folders - just no internet.

Has anyone any idea what's causing this?

Thanks

Joe

Run ipconfig /all in a command prompt and see what DNS server is set, if any.

JoeTurner

192.168.2.1 is the DNS server....

Thanks

Joe

Spear

JoeTurner wrote: »

192.168.2.1 is the DNS server....

Thanks

Joe

That should then also be the address of your router. Try pinging something like www.google.ie and see if it resolves that to an address correctly.

JoeTurner

Pinged www.google.ie - all appears fine....

Have been using it for a year with no problems until today. Only changes I could think of were running windows update last night on closing laptop

Spear

A few other possibilities then

try ipconfig /flushdns to clear the cached website names

Try Firefox rather than IE

Check , in IE, tools -> internet options -> connection -> lan settings, and see if something's been entered as a proxy.

Use tracert to a known inaccessible website and see what happens.

JoeTurner

Thanks for all the suggestions Spear.

Tried all that and still no joy - not sure what I'm meant to be looking for with tracert though.....

Firefox going straight to error message too.

I'm using a Belkin Wireless Router if that's relevant....

Spear

JoeTurner wrote: »

Thanks for all the suggestions Spear.

Tried all that and still no joy - not sure what I'm meant to be looking for with tracert though.....

Firefox going straight to error message too.

I'm using a Belkin Wireless Router if that's relevant....

Is the modem integrated into the router or separate?

JoeTurner

Hi Spear,

Problem solved at last - in a desperate attempt to try and get it sorted I uninstalled Norton. It had been giving me a few error messages before I lost my internet. After removing the software the internet access is back.

Thanks for all the help and suggestions - appreciate it

Joe

MarkR

If you've uninstalled Norton you may be interested in avg (antivirus software) available for free from free.grisoft.com

JoeTurner

MarkR wrote: »

If you've uninstalled Norton you may be interested in avg (antivirus software) available for free from free.grisoft.com

Cheers Mark - will give it a go

Joe