Thomann Sticky

highlydebased

As has been long proposed.....



"Endless numbers of posts (Often from new members) appear on the instruments forum regarding Thomann.de

The usual questions that appear include

"Are they reliable"

"Will my guitar be delivered"

"How long does Thomann Delivery take"

Well, all will be revealed in this thread.


Thomann are based in Germany. They are very good for shipping etc. Most items are shipped same/next day of ordering. Most items are sent by DHL, occasionally UPS. Something shipped on a Monday will usually reach your front door by Thursday. It has been found however, that heavy/bulky items can take a while longer (large PA speakers, for example).

Naturally, the very occasional item may arrive slightly damaged, usually in transit. However, Thomann customer service are very kind for arranging a replacement- as in my case, they had a UPS pickup of the damaged product arranged the same day.

They have an English speaking customer service department, phone number is available on their website.

There have been no reported incidents (On boards) of them taking money and not handing over goods."

deaddonkey

i've had a bad experience with them, had to get something broken sent back and had to pay for shipping myself, it wasn't worth the grief of dealing with them to get it picked up. found them to be a royal pain. they also took 2 weeks to ship an in-stock order

but i'll probably use them again cos the prices are really good.

sei046

had few bad experiences too but a shipment arrived perfect the other day in prety ok time i suppose

Parsley

I've always had perfect service from them.

Karl Hungus

I've stuck it.

And to add to the thread, I've nothing but good experiences from Thomann.

Voodu Child

I've mostly good experiences, but sullied by one particular bad transaction. They sent me the wrong stuff, problems with credit card mis-charges, refunds, kept forgetting to send me what i'd ordered...just general stupidity tbh. When they finally got their act together, they sent the right oder to the wrong address, it looked like it was written in crayon or soemthing, basically unreadable, went to Cork or something instead of Dublin, queue more delays...:rolleyes:

Their service is just pretty lousy when something goes wrong, hard to get any answers out of them.

I still use them after that...so go figure

Johnny Storm

Be aware that just because an item has the "green bars" (= in stock) when you order it, is no guarantee that it will still be in stock when they go to pick and ship it the next day.

Also in my experience they are pretty good at replying to your emails before you place your order but absolutely refuse to answer any emails once they have your money. :mad:

I'll probably still order from them in future too cos they're so cheap.

highlydebased

Sticky! woohoo!

In my experience with any internet shop re email they are slow to answer once they have your money



Their good on the phone though.

crosstownk

I've had lots of good experiences with Thomann and only one bad one. The bad one finally got sorted, but I wasn't happy with the time it took to sort it. But better late than never. And, yes, I'd use them again.

skippergonzo

I waited 3 months for a specific fat strat and amp both arrived in good condition i would not hesitate to use them again.

fuse

So what is the deal when your product arrives and fails to work properly.
Who should pay for the return & resending of the item?
Surely the customer shouldn't pay any extra to have a faulty item repaired

highlydebased

When I have had to send an item back, they have emailed me a UPS shipping sticker, and have arranged for UPS to come pick the item up, not out of my pocket

Liam2

Dealt with them quite a bit but last two occassions I ended up having to conact them by phone because they didn't respond to emails...didn't even get an apology...I won't be using them again

GWK

I have bought many items ioff them and and quieries quickly dealt with. They respond pretty quickly by e-mail.

Thomas_S_Hunterson

Ok, it's coming up to christmas, anyone know how thoman are coping this year?

I seem to recall there being a lot of delays last year.

I just ordered a Xiosynth yesterday, I presume i'll have it within 19 days??

roadrunner41

I bought a strat of Thomann on the 26th of November (11days ago) and it stilll hasnt arrived?

Should i be worried at this stage?

Anybody else buy gear of Thomann recently and find it is taking long to deliver?

Cheers!

Karl Hungus

It's coming up to Christmas time, everything is going to take ages, I got a DVD yesterady that took a week longer to arrive than another that was sent at the same time.

So no, I don't think you need to be worried at all.

unclebill98

Well, í ordered from Thomann last week, arrived in 4 days as normal. Did you get the txt saying its left? I'd drop them a call/email. Thats the thing with them, no tracking numbers. You can ask them to ship with UPS. There is a charge, but atleast its not delivered by the men in th White Van and you know where the bloody thing is...

11 days, thats long enough tbh.

Doctor J

Did you get a message from them telling you it has shipped? Did you check the tracking number? Did you call Thomann?

roadrunner41

Hey cheers for the help.

I got the text saying it had been shipped on Tuesday the 27th. I stayed at home yesterday expecting that it would arrive but it didnt!

I e-mailed them last Friday to aski for a tracking number and got this reply. I am half thinking of ringing them now.

My friend ordered a rake of gear from them on the same day that i bought my guitar and recieved his last friday.

Hi there,

As your orde ronly left us on the 27th it will take at least a working week to reach you. As tracking numbers are allocated when your goods arrive in Ireland we are unable to offer any online tracking at this point.

If goods have not arrived in a weeks itme please contact us again so we may track your parcel


Many Thanks

unclebill98

Well i guess you're just going to have to wait....Can't see why its taking that long.

Thats why musicstore win! Tracking number and ups standard shipping as standard...

roadrunner41

Just got a tracking number from Thomann this morning and it turns out that my strat has been sitting in DHL’s Dublin Depot since last bloody Friday! When I rang DHL they said they tried to deliver it to my address but it wasn’t clear where i live. They also said they didn’t have a contact for me so they couldn’t ring and tell me. What a load of sh*t, they must have had it because I gave it all exactly to Thomann.

Fair play to Thomann they have been replying to me by e-mail and helping me out with this one. The blame is on DHL, damn you DHL!

I now have to choose between driving over and collecting it today from the DHL Depot, or waiting until they try and redeliver it to me on Tuesday. What should I do?

Dord

I ordered a pair of headphones a week or two ago from Thomann. Pretty quick service, I got them in about 4 days.

Savman

I don't get it. There's a Thomann sticky thread for queries like this because new threads were popping up every other day with the same questions.

Den_M

Cheer up, you'll be playing a Strat soon either way.

Karl Hungus

Savman wrote: »

I don't get it. There's a Thomann sticky thread for queries like this because new threads were popping up every other day with the same questions.

Quit yer gripin'! Threads merged yay lol ftw!

roadrunner41

Sorry, im a bit of a boards noob and didnt notice the Thomann sticky thread up top...:rolleyes:

NIBBS

roadrunner41 wrote: »

Just got a tracking number from Thomann this morning and it turns out that my strat has been sitting in DHL’s Dublin Depot since last bloody Friday! When I rang DHL they said they tried to deliver it to my address but it wasn’t clear where i live. They also said they didn’t have a contact for me so they couldn’t ring and tell me. What a load of sh*t, they must have had it because I gave it all exactly to Thomann.

Fair play to Thomann they have been replying to me by e-mail and helping me out with this one. The blame is on DHL, damn you DHL!

I now have to choose between driving over and collecting it today from the DHL Depot, or waiting until they try and redeliver it to me on Tuesday. What should I do?

Typical, again I found Thomann to be grand, I'd noticed the same thing with DHL for my order a couple of months back, was getting it delivered to my folks house which was really really easy to find, so I rang DHL and the girl was saw what it said about being difficult to find, then saw the address and told me how she even knew how to get there - apologised and it was delivered the following morning, courier companies and even An Post are getting so bad these days, was home sick last week and twice they just stuck notes in the door saying collect at sorting office without knocking.......off topic rant over.....

highlydebased

DHL being lazy.........

Does anyone find the tracking numbers thomann supply do not work?

Thomas_S_Hunterson

Neon-Circles wrote: »

DHL being lazy.........

Does anyone find the tracking numbers thomann supply do not work?

Yea, that's really bugging me. The parcel number they they gave me wont throw up anything on any one of DHL's tracking options.

Dord

The tracking number worked for me.

les-paul

Ordered a Millenium drumset last week and got 3 different numbers (each almost 20 kilos!), with one of the numbers I get:

Shipment to abroad was processed at the International Parcel Station (IPS)

and with the other two I'm getting:

Departure from outward Office of Exchange in Country of Origin

The date for this statuses is the day and time my order was shipped, it's pretty frustating having no clue where my stuff is!

BTW for those people which number isn't working, did you check the box for international shipping in the DHL page?

Mr. CooL ICE

Ordered twice from them and having nothing bad to say about them. Got a 3/4 GK stack from them and shipping was only €15!!! Un-fcuking-beatable.

dazberry

Got my first order from Thomann today - ordered last weekend, picked and shipped Monday, received today - no complaints in that respect.

One of the items was a set of Sperzel chrome locking machine heads - containing 6 machine heads, 1 washer and 5 nuts. The remaining 5 washers and 1 nut where nowhere to be found Since the carton is stuck together with sellotape, its apparent that its either returned or damaged stock - and at €77 its not exactly cheap.

Well I mulled over what to do, since I was replacing a non-locking set of Sperzels I had all the bits - and the hassle of sending it back - I just took the hit and fitted them and be done with it. But I'm disappointed with Thomann.

D.

Johnny Storm

I would definately let know know about the problem. They might do something for you.

smurf32

Put in order last week then they wanted a copy of my passport and cred card
now that dont seem to me to b safe.
So i put in my order with mti they r cheaper and ill have it in ten days
U should give them a call when u r looking for something they r better and there
local
stay safe
blueman:cool:

corkproducers

I also had a bad experience, keyboard arrived with the weights broken off the keys.
It was loosely packaged in a big box, with ****e plastic bags of air, only protecting 4 out of 6 sides of the keyboard.

Had it sent back, took they're time sending a replacement out by DHL Road, not airmail,

The amount of towns it passed through in the tracking info was crazy.
I missed this delivery, and when i checked the tracking it was being sent back to dublin, back to Germany, no slip in the door to notify me, nothing!

Got a refund -> eventually.


I would recommend www.MusicTechnology.ie anyday over thomann.
They match thomanns prices, theyre Irish, if they have the product in stock, youll recieve it the next day, otherwise theyll order it for you, and youll be waiting no more than 2 weeks.

I prefer to support an Irish company, especially when they match the prices of one of the cheapest online stores in the whole of Europe -> which is rare in Ireland!!!!

Only drawback is you have to order over the phone.

Cant understand why thomann didnt use good oul bubblewrap.

corkproducers

Switt Swooo!

I just realised MTI have updated their website, and have a catalogue for once!

I notice that a lot of the stuff they can order for you is not catalogued, so remember that if youre thinking of ordering from them.

SxE Punk

So I ordered a Yamaha BB614 fretless today that I'd be talkin' about for awhile, can't wait to receive it! But the item page said under availability: On request.

So how long will I be waiting now? Will that add much to my waiting time?

corkproducers

SxE Punk wrote: »

So I ordered a Yamaha BB614 fretless today that I'd be talkin' about for awhile, can't wait to receive it! But the item page said under availability: On request.

So how long will I be waiting now? Will that add much to my waiting time?

Their appears to be a bug on the thomann site.

You should be able to click the availabilty icon, and a window will popup telling which each means and how long to expect!

If you do search for your guitar, in the search results, you CAN click this icon.
You can click it here:

http://www.thomann.de/ie/search_dir.html?sw=yamaha+bb614&x=0&y=0&gk=&bn=

But in the product info, you cant. Maybe you should report it!

corkproducers

Anyway to answer your question, and in case that seemed like a load of gobbildy gook::

"on request

Availability of this item is currently unclear or the distributor/supplier is unable to give us a delivery date. Please contact our team to receive more information on the availability of this item."

Looks like you should have contacted them before ordering it, to find out how long it would take.

SxE Punk

No that was fine thanks.

I don't need it in a rush anyway. I've been getting to know my Cort GB74 better lately.

corkproducers

Man i really should of gotten laid tonight!

Stephen90

As a busy drummer, I've ordered plenty of stuff from Thomann. Any new gear I'm buying beyond a pair of sticks or the odd clamp which I can pick up from a shop for handiness sake, I consider thomann straight away to buy from.

Just recently before xmas I purchased an entire set of Hardcases and a hardware hardcase for my setup.. Granted it did take a fortnight to come, it arrived in perfect condtition and although I live out the backa**e of the country, the guy from DHL was sound on the phone and found my place without any problems.

I've also ordered a drum rack, cymbals and a snare from them over the last few years, never really had a problem.

I'd highly advise thomann to anybody going to buy new gear. You really feel like your dealing with people or a company as opposed to webshop interface if ya get me...!

Adyx

Are Thomann still using DHL for delivery? My amp turned up in a rather non-descrept rusty blue van last week. It wasn't damaged or anything, just wondering. Also how come DHL never ring me when they deliver? Thomann have my number. Collecting from the DHL depot is some effort without a car.

Beau x1

Just ordered an MIM Strat off Thomann. Have to say, so far they have been nothing short of excellent. They shipped it in roughly 2 hours of ordering, at which not only did I get a confirmation email but an SMS too. Furthermore, they created an account for me (I did not have one at the time of ordering) and emailed me access details so I could check my order status.

Very promising so far -- they don't just hold back interest in their consumers after they take your money.

The Boarder Man

I bought two amps from Thomann over the course of January. Both came in a week via DHL.

Most satisfactory.

Design_Dude

Ive spent thousands on thomann, bought 2 PAs etc, and have never had a problem with them, there really good value and there shipping is brilliant.

Vim Fuego

Thomann is good but I'm still waiting for a roland cube that I ordered before Christmas. it was part of a larger order and everything else arrived quickly so can't complain too much. Though I have to say, their customer service skills are awful. If you email them, you may not get a response. If they do respond, they usually don't answer all questions and you normally get a one-sentence reply. That's not really good enough when you're spending thousands on gear. When they're good, they're very good. When things don't go well, they're a real headwreck to deal with. They're like the NTL of music!

feylya

Hmm, this is interesting. I placed an order with Thomann this morning at 12:30. I just got a text saying it's shipped. That's an impressive turn around for an order with 10+ items in it!

Doctor J

Placed an order on Sunday, shipped on Monday, delivered on Friday.

Good stuff from Thomann yet again.