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Possible to upgrade from 3pay to bill pay on 3

  • 28-10-2007 7:53pm
    #1
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭


    I want to upgrade from 3pay to bill pay on 3. I already have a 3 number which I want to keep. I see no option to do this. Is it even possible?


Comments

  • #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    yes you just sign up just as if you are bringing a different network number to three and as it is already a three number there is no delay for porting but there may be some delay switching from pre-pay to contract account?


  • #3
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    I was told by a shop that you can't do it. His suggestion was to port the 3 number to vodafone for a day and then port it back to 3. Is this even allowed?


  • #4
    neilled
    Registered Users, Registered Users 2 Posts: 1,232 ✭✭✭neilled


    yes you can!


  • #5
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    My local carphone warehouse certainly won't allow me to do it.


  • #6
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    i have emailed three to ask if this is possible and should get reply to the email tuesday or wednesday but i am fairly sure they will say it is possible to switch from 3-pay to pay-monthly


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  • #7
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    The question is will you be elligible to get a new phone as part of it?


  • #8
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    you should be free to buy a contract phone using a pre-pay sim which you transfer to the contract account but maybe three work differently??


  • #9
    Sam Vimes
    Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭Sam Vimes


    Bond-007 wrote: »
    I was told by a shop that you can't do it. His suggestion was to port the 3 number to vodafone for a day and then port it back to 3. Is this even allowed?

    internal porting with 3 causes problems. you can go one way but not the other. i believe that you can't go from payg to bill. the person who told you to go to vodafone was giving you the standard way around the problem.


    of course, it could just be that customer care told us all you can't but they were wrong. as we all know, they usually are


  • #10
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    I once got a Three CC rep to tell me I could do it but I think I would lose out on a new phone. I think it is one of Three's many ways to keep customers confused and unhappy.


  • #11
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    Loose out on a new phone? Screw that.

    Think I will go to Vodafone for a day and then move back.


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  • #12
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    Bond-007 wrote: »
    Loose out on a new phone? Screw that.

    Think I will go to Vodafone for a day and then move back.

    Call 3 and threaten to change network if they don't give you what you're entitled to.


  • #13
    mkennedy
    Closed Accounts Posts: 1,010 ✭✭✭mkennedy


    I was also told by CPW and three that you couldn't port from threepay to three contract.
    Very strange.
    Also because it would be a good way of testing the three network before commmitting to go on contract it's a fairly stupid policy IMHO.


  • #14
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    I would not be bothered but the number I have is a pretty nice number, which I don't want to loose.


  • #15
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Hi,

    Thank you for enquiring about switching your 3Pay account to Pay Monthly. I was unable to call you as you haven’t provided us with any of your contact details.

    I’m glad to inform you that you can certainly bring over your 3Pay number to Pay Monthly. Currently this can only be done from a 3 Store. You’ll have to buy a new contract along with a handset. Your old 3Pay number can then be transferred to the new contract account. You can locate 3 Stores in your area by logging on to our website www.three.ie or by calling customer services.

    I hope this answers your query. Should you require any further assistance, please feel free to call our customer service by dialing 333 from a 3 phone (free of charge) or 083 333 3333 (charged at applicable mobile rates). We’ll be glad to assist you.


    Regards,

    here is the reply from three to my question about this issue and apparently you can keep your number.


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