Price on Website Wrong

KeithMur

I bought a games console from an irish website yesterday, but an hour or two later I got a call trom the store owner saying the price was wrong and I need to pay another 15 euro and how would I like to pay this.

Does this happen much? It's a present from a jolly old chap and I can't seen to fiind this elsewhere in Ireland with availability before christmas. I don't mind the 15 euro's its just the principle of the matter.

Any thoughts?

aidan_walsh

If you keep an eye on the Bargain Alerts forum you'll see that its been known to happen from time to time.

sgt.bilko

As far as i'm aware, he has no right to amend the transaction after the transaction is completed. You paid for the item at the price that was advertised and if the seller decides to up the price after you paid, well then tuff sh1t. But that is just my opinion.

Mitch Connor

I dunno - Dell and Amazon (and similar online sites) have pricing errors from time to time, and people try to take advantage of them (Dell PC for €40, for instance) but the company doesn't always honour the transaction - i never got my dell PC... I would assume it is the same type of deal here.

dade

surely if they accepted your payment then it's their hard luck, its not like he went to pay and they said "sorry its an extra 15" the transaction was finalised

dahamsta

Has he updated the website in the meantime? If not, that would show bad faith.

jor el

As far as I know the sale is only complete when the seller ships the item, up to that point they are free to cancel or amend it. At the very least I know that before they take any money they can definitely change or cancel. So perhaps ring your credit card company and see has the charge gone through yet.

Often the charge only goes through on shipping. If it hasn't there's absolutely nothing you can do. If it has gone through then maybe, but I'm not sure.

Kimbot

Actually this happened me a few years ago. The only way the transaction is complete is when the money has been taken out of your account or off your credit card. So until then if there are any changes to prices they will ask you to pay the difference or cancel the order!! At least they rang you and didn't just cancel your order.

KeithMur

Thanks for that. I'm going to pay as I want to get it, just the principle of it.

Thanks for the replies.

cgarvey

sgt.bilko wrote: »

As far as i'm aware,... But that is just my opinion.

One not shared by Irish law, unfortunately!

If he's taken the money (as against having reserved / credit checked it), then that's an acceptance that would put you on a much better standing should you wish to fight it. It doesn't happen wholesale, but it can happen to big sites and small sites alike. Like dahamsta says, if it's not changed in the meantime, question him on it!

sdanseo

Seller is not obliged to sell at the lower price...however misleading information is illegal and should be reported at www.nca.ie. Only takes 2 minutes.

thefinalstage

sdonn_1 wrote: »

Seller is not obliged to sell at the lower price...however misleading information is illegal and should be reported at www.nca.ie. Only takes 2 minutes.

If they take the money and than try to change the price thats illegal.