NTL blocking sites?

anthonymcg

Horray, it's fixed.

John_Mc

anthonymcg wrote: »

Horray, it's fixed.

Eh? I still can't connect from here

CrazyRabbit

moriez wrote: »

I never had a reply from them after e-mailing them. Awful bunch a [EMAIL="w@nkers"]w@nkers[/EMAIL]

I spoke to a Customer Care Rep (Ha!, That's a laugh..customer care). Anyhow, she confirmed that many other people have complained about not receiving replies to emails. She suggested that I simply call instead.

Of course, it took several mins to get through to customer care, then a further 8 mins on hold with broken hold music before I finally got through....to their digital tv support line. Aaaaaarrrggghh. On my second attempt I was told that there was nobody available to help me as they are understaffed and there is a recent & large increase in calls. A promised call-back has never materialised. That's a total of 49 lies they've told me now.

00sully

result.

I emailed my complaint some time ago citing 3 grievances

1. low speed
2. blocked site
3. outages

no response via email surprisingly enough, and on hold on phone for too long. So, I got on to ComReg who took up the complaint on my behalf. bada-bing, about 2 hours later i have a voice mail and today I have a further call apologising and saying that due to outages/site blockages that I will have this reflected on my next bill.

I'm waiting on another call to confirm details later today.

I suggest you all escalate your complaints from emails to which they dont respond to other channels.

hilariously I was told they have NO backlog of emails in any complaints dept :rolleyes:

at least they admitted the site problem - "Im sorry but our filter was set to strict so you were not receiving access to certain sites" :rolleyes:

John_Mc

00sully wrote: »

result.

I emailed my complaint some time ago citing 3 grievances

1. low speed
2. blocked site
3. outages

no response via email surprisingly enough, and on hold on phone for too long. So, I got on to ComReg who took up the complaint on my behalf. bada-bing, about 2 hours later i have a voice mail and today I have a further call apologising and saying that due to outages/site blockages that I will have this reflected on my next bill.

I'm waiting on another call to confirm details later today.

I suggest you all escalate your complaints from emails to which they dont respond to other channels.

hilariously I was told they have NO backlog of emails in any complaints dept :rolleyes:

at least they admitted the site problem - "Im sorry but our filter was set to strict so you were not receiving access to certain sites" :rolleyes:

Fair play to ya. Could I go to Comreg about NTL blocking Soulseek do you think?

00sully

John_Mc wrote: »

Fair play to ya. Could I go to Comreg about NTL blocking Soulseek do you think?

why not? although it may be in their terms of service that they can rightfully block such applications - I didn't even mention the torrent throttling as a complaint.

haha listening to ray darcy in work - been slating NTL for the last half an hour!

Innov

I still can't access netvibes/bebo. I checked the my IP with this - http://www.webkittools.com/tools/browser-details-tool/ but still no luck.

I am now using www.navlai.com which is not blocked.

Hope this helps..

jor el

Seriously old thread alert!