Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

What to expect when changing to smart?

Options
  • 05-12-2007 7:08pm
    #1
    Phibsboro
    Registered Users Posts: 1,349 ✭✭✭


    Hi,

    Smart came to my exchange a couple of months and I finally got myself organised to switch over. When I first rang up to order, I was told right at the end that I would need to cancel my current DSL the next day and then wait for Smart to be get installed - they couldn't take over a non-eircom DSL line (I'm with Digiweb). I can't do without my BB for that length of time so I didn't order then but instead organised a loan of a mate's O2 broadband modem for a few days to tide me over (great bit of kit btw!).

    When I ordered it again about 10 days ago, it turns out that the situation has changed and they can in fact take over a Digiweb line without me cancelling it. So the question - has anyone been through this process? What happens exactly? Will my Smart credentials arrive before I get cut off from Digiweb? Or will I still be without DSL for a few days in between them cutting off Digiweb and getting me going on Smart? Final question - do I need to stop the Digiweb direct debit myself or will Digi stop collecting once the line is cancelled?

    Cheers,
    Colm


Comments

  • Options
    #2
    d22ontour
    Registered Users Posts: 3,383 ✭✭✭d22ontour


    Any downtime you endure will be worth it in the longterm.

    ;)


  • Options
    #3
    Phibsboro
    Registered Users Posts: 1,349 ✭✭✭Phibsboro


    Ha - good point :) To be fair to Digiweb, their service has been fine over the years I've had it. Its just for less money I can move to Smart and get a 6mb line instead of a 3mb one - yay :)

    Anyone thoughts from someone who has been through the changeover process?


  • Options
    #4
    byte
    Moderators, Regional North West Moderators Posts: 19,120 Mod ✭✭✭✭byte
    byte


    Are you far from the telephone exchange.

    6Mbit would be dependant on a good line.

    Changeover for me was less than 2 weeks, which was nice :)


  • Options
    #5
    Phibsboro
    Registered Users Posts: 1,349 ✭✭✭Phibsboro


    I'm not exactly clear where the exchange is, but I get a steady 3mb from digiweb so I have my fingers crossed :) Its two weeks today but I know that they fecked up my order already (the order wasn't marked as a change of DSL so it was rejected when they saw digiweb on the line) so apparently just one more week to wait - can't wait :)

    Did you have any downtime when you switched?

    C


  • Options
    #6
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,078 Mod ✭✭✭✭AlmightyCushion


    If your line can handle 3Mb on adsl then it will be able to handle 6Mb adsl2.


  • Advertisement
  • Options
    #7
    Phibsboro
    Registered Users Posts: 1,349 ✭✭✭Phibsboro


    209250472.png

    Allowing for some overhead, I think thats a nice 3mb result. I'll post the same pic after I've got Smart :)


  • Options
    #8
    thehomeofDob
    Registered Users Posts: 1,452 ✭✭✭thehomeofDob


    I've been waiting a month and a half for smart to set me up. I called them after there 21 business days, and they said it would take another week. I called again and they said they were waiting on account details for the direct debit, no one told me that before. Been told now that it'll take another week. :(


Advertisement