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FAO: Legal experts...

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  • 06-12-2007 2:13am
    #1
    Lord Deco
    Closed Accounts Posts: 182 ✭✭


    Or just general knowledgable people.

    Sent a complaint email to a major company a few days ago, and received a reply back today which was basically mocking me and having a dig.


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    #2
    Lord Deco
    Closed Accounts Posts: 182 ✭✭Lord Deco


    I sent this:

    2nd December 13:48 mailto28 contact@pringles.co.uk

    Hi,

    I've been a customer for many years, and have always enjoyed and recommended your product. Most recently, I bought three tubes of Pringles - festive themed Texas BBQ at Tesco in a special 50% offer.

    This may seem like an odd question, but have the tubes got smaller width wise? I am half-way through the tube and now find myself struggling to fit my hand in to obtain the Pringles. I am having to tip the container and select a portion of them - which often results in breaking and scattering.

    As I say, I have always recommended your product but this incident has left a bitter taste.

    Yours Sincerely,
    Rob Walker

    And got this back:

    Dear Mr. Walker,

    Further to your email, I am happy to tell you that our Pringles containers are the same size they have always been.

    Perhaps you're just enjoying our delicious products a bit too often!

    Best wishes,
    Alan Coates
    Customer Services.

    To be honest, I expected a few vouchers or something. It wasn't that big of a deal - but they've made it in to one.


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    #3
    Lord Deco
    Closed Accounts Posts: 182 ✭✭Lord Deco


    As you've guessed its not me :D

    Where does he stand?


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    #4
    pred racer
    Registered Users Posts: 4,384 ✭✭✭pred racer


    Get a sense of humour?


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    #5
    tvnutz
    Registered Users Posts: 4,787 ✭✭✭tvnutz


    Ha! lol Have a sense of humour. Not only was your complaint ludicrous but you are asking for legal advice?? :rolleyes:


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    #6
    squire1
    Registered Users Posts: 730 ✭✭✭squire1


    LOL. That's brilliant. :D Fair play. I don't know how they could control the laughter long enough to reply.

    The only legal advice I can give is to remove the names from your post.


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    #7
    Buceph
    Registered Users Posts: 2,059 ✭✭✭Buceph


    I wish more business were like that. Great response, I was thinking the same thing as I read your e-mail.


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    #8
    Oryx
    Subscribers Posts: 19,425 ✭✭✭✭Oryx


    Alan Coates sounds like a nice guy. I thought his was a good humoured response to a silly complaint.

    You really need to lighten up.:)


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    #9
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Yeah Pringles! You just couldn't imagine a spokesperson from Walkers giving such a reply could you.

    He probably thought you were taking the piss, which is what your mail reads like.
    To be honest, I expected a few vouchers or something. It wasn't that big of a deal - but they've made it in to one.
    Vouchers for what? The gym?


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    #10
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    Lord Deco wrote: »
    To be honest, I expected a few vouchers or something. It wasn't that big of a deal - but they've made it in to one.

    That's the best company response I have ever seen. Brilliant.

    And you expected something?? Oh come on. I think that if you do make any more complaints, they've have even more of a laugh, and rightly so.

    How is it a big deal? Please explain?


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