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Your best and worst customer service experiences [rant & praise]
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Devilman40k wrote: »I have
but it never took six weeks to get anything done, or the threat of a court case (and still nothing done!)
I ended up actually taking a court case against them (they settled out of court). Even after settling, I reckon they still (nearly 8 years later) owe me at least 2 grand that I'm never going to see.......0 -
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Have been in there a few times & their service is not the best. did your aunt go across to the Blanchardstown Carlton (used to be the Palza), the staff & service there is so much better. And no harm to tell them what happened previously. You would imagine when it is a sensitive occassion like a funeral that people would be more considerate with bookings and arrangements!
We ended up in the Bell in Blanchardstown Village who put on a lovely spread for us
I wouldn't mind but the Thirsty Bull have gotten a few functions from us over the last year... and I was supposed to book another function with them soon but not now. We'll be taking our business elsewhere.0 -
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Rant - Dunnes Stores
Absolutely sick of Dunnes in my local shopping center (Northside SC). I go in there every second day at least (for energy drinks for work
) and the customer service is awful. You spend about 10 minutes in the queue at the fast track checkouts, because the staff are all too busy talking to each other. No joke, there'll be 5 of them there but 4 of them standing chatting while one serves. They never speak, not even a hello or to tell you your total, they just scan the items and stick their hand out. I once got really annoyed at them because I stood waiting for 5 minutes while every person on the fast track checkouts chatted to each other and ignored the customers, so I asked one of them to get me a manager and lo and behold, one of the people chatting was a manager!
Another time I was buying smokes there. I asked for 20 vogue. The girl had never heard of them (every spar, centra etc sell them) and said "There's no such smoke as vogue." I said that they're in a small white and pink box, trying to help her but instead of saying that they don't stock them, she insisted to me that they don't exist and do I want something else as she had people to serve behind me!
I really hate the place and over the last few weeks I've started going to another shop and paying more for the stuff I want because the service is decent. They're obviously thinking it's fine to stand there and chat because a mate of mine works there and every time I am served by her, she'll chat for ages even after I've packed my shopping and will ignore other customers to talk to me until I tell her I'm in a rush and have to go because I don't want other customers experiencing what I have!0 -
Rant - Dunnes Stores
Absolutely sick of Dunnes in my local shopping center (Northside SC). I go in there every second day at least (for energy drinks for work ) and the customer service is awful. You spend about 10 minutes in the queue at the fast track checkouts, because the staff are all too busy talking to each other. No joke, there'll be 5 of them there but 4 of them standing chatting while one serves. They never speak, not even a hello or to tell you your total, they just scan the items and stick their hand out. I once got really annoyed at them because I stood waiting for 5 minutes while every person on the fast track checkouts chatted to each other and ignored the customers, so I asked one of them to get me a manager and lo and behold, one of the people chatting was a manager!
Another time I was buying smokes there. I asked for 20 vogue. The girl had never heard of them (every spar, centra etc sell them) and said "There's no such smoke as vogue." I said that they're in a small white and pink box, trying to help her but instead of saying that they don't stock them, she insisted to me that they don't exist and do I want something else as she had people to serve behind me!
I really hate the place and over the last few weeks I've started going to another shop and paying more for the stuff I want because the service is decent. They're obviously thinking it's fine to stand there and chat because a mate of mine works there and every time I am served by her, she'll chat for ages even after I've packed my shopping and will ignore other customers to talk to me until I tell her I'm in a rush and have to go because I don't want other customers experiencing what I have!
Well if Dunne's insist on paying peanut's all they will get is monkeys imo.0 -
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is thast your answer to everything?Well if Dunne's insist on paying peanut's all they will get is monkeys imo.
some people are just rude? the workers i mean not customers.
not everyone is dossing. Although maybe they should work in a call centre for awhile where you have to answer phone within 20 secondsi agree , also plenty of dossers by the sound of it. 0 -
Not so much a rant but more of an observation, was in boots yesterday(didnt go too mental)
And they had one girl serving at the till, and as you would expect the que was forming so she rang the bell, 4 times she rang the bell and still NO ONE to help her. i had another look around as I had forgotten something, and went to que again, still no one,
When I used to work in lidl, if the bell rang, you ran! Now the poor woman at tthe counter was ver apologetic but there was no need to be as I wasnt in a rush, just hands were FULL 0 -
worst customer service i've experienced is samsung - been dealing with a broken fridge-freezer which is within warranty since the 17th of May and it's still not sorted. Have had to throw out over €80 worth of food
they have 2 different sections that deals with customer complaints - one in Cairo, and one in Gateshead and neither of these two sections seem capable of communicationg with each other. Also, they kept banging on about how their customer charter states that they will get a technician out to fix your appliance within 24-48 hours. It's only when you quote this back to them and bring attention to the ridiculousness of it seeing as you're waiting since the 17th of May that the time frame suddenly moves to 28 days
And a note to all companies everywhere that supply any kind of service or product - get the customer's name right. Every single one of the 15 or so phone calls when they've called me the wrong name, I've corrected them, they've all said they'd correct it on their system. Every e-mail addressed to me has the wrong surname on it, and I've corrected it in my reply. So today when the cocky young fella called me by the wrong name I'm kinda ashamed to say I went on a verbal rampage.
Finally, they have a certain number of approved service technicians in Ireland, but have no contingency if the guy in your area is on holidays. They won't call another technician in a different county that is the same distance away - it's your tough - you have to wait till they get back from holidays and get to the back of the queue. 28 days me hole!!! by the time yer man is back and I [hopefully] have a working fridge, it'll be more like 38:mad:
/rant
/breathe 0 -
worst customer service i've experienced is samsung - been dealing with a broken fridge-freezer which is within warranty since the 17th of May and it's still not sorted. Have had to throw out over €80 worth of food
Is the fault by any chance the fridge part not working and stying about 14 degrees and the freezer part working over time?
If so, I can probably find a link to how to fix it in - takes about an hour, but very very easy. (a little messy)0 -
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Is the fault by any chance the fridge part not working and stying about 14 degrees and the freezer part working over time?
If so, I can probably find a link to how to fix it in - takes about an hour, but very very easy. (a little messy)
it started back in may with the water tap stopping suddenly, then a few days of the fridge gradually getting warmer and warmer even though we've set it to 2 degrees, and the display remains constant as such. now the fridge isn't cool at all. we've had to chuck everything in it. the freezer is now making a funny rattle so we're not opening the door at all. the dispaly for the freezer says -18 and seems to be right [so far].
i'm loathe to go poking at it to be honest - by all accounts that i've been reading on the ole interwebs if the bit that's faulty is replaced, then it's probably going to break again in a few months anyway - i'd rather samsung deal with that, then give them the satisfaction of saying 'well your loss, you went messing with it and that negates the warranty' or whatever.
it's within samsung's own 24 month warranty. when we bought it, it was the floor model of the shop and when they sold it to us they said they wouldn't take it back for any reason because they were phasing out all samsung fridge freezers. we should have forked out the extra few hundred for the LG they had, but we were building our house, keen to get in, and that extra money we saved paid for the cooker and hob. hindsight is 20-20 and all that though 0 -
it started back in may with the water tap stopping suddenly, then a few days of the fridge gradually getting warmer and warmer even though we've set it to 2 degrees, and the display remains constant as such. now the fridge isn't cool at all. we've had to chuck everything in it. the freezer is now making a funny rattle so we're not opening the door at all. the dispaly for the freezer says -18 and seems to be right [so far].
i'm loathe to go poking at it to be honest - by all accounts that i've been reading on the ole interwebs if the bit that's faulty is replaced, then it's probably going to break again in a few months anyway - i'd rather samsung deal with that, then give them the satisfaction of saying 'well your loss, you went messing with it and that negates the warranty' or whatever.
it's within samsung's own 24 month warranty. when we bought it, it was the floor model of the shop and when they sold it to us they said they wouldn't take it back for any reason because they were phasing out all samsung fridge freezers. we should have forked out the extra few hundred for the LG they had, but we were building our house, keen to get in, and that extra money we saved paid for the cooker and hob. hindsight is 20-20 and all that though
I would love to know the name of the shop as I used to work in the White appliance section of a major retailer, and no matter if it was a floor model or old stock we by law had to give the standard 12 month warranty and stand over it, also in regards to the 24 month manufacturers warranty if a customer had a problem after the first 12 months we would always oblige and call the manu ourselves on behalf of the customer. Unfortunately Samsung and LG were the worst to deal with even from a retailers point of view, especially when it came to book service calls. My advice is plead with the shop, tell them the grief you are having and try and get them to call on your behalf. Hope this helps0 -
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