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Your best and worst customer service experiences [rant & praise]

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    #1562
    aw
    Registered Users Posts: 786 ✭✭✭aw


    This was the deal in question....

    http://watoday.livingsocial.com/deals/93795-four-week-beginners-cookery-course?msdc_id=515

    Run here:

    http://www.galwaycookeryclasses.com/kates_place/about


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    #1563
    emer12
    Closed Accounts Posts: 76 ✭✭emer12


    aw wrote: »
    This was the deal in question....

    http://watoday.livingsocial.com/deals/93795-four-week-beginners-cookery-course?msdc_id=515

    Run here:

    http://www.galwaycookeryclasses.com/kates_place/about


    Thanks. , I've never heard of her ! Or it's school looks nice though :)


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    #1564
    Ken.
    Closed Accounts Posts: 12,898 ✭✭✭✭Ken.


    Good
    I'd like to commend kennys bookshop. I've been looking for a particular book for years in vain and they had it. I ordered it on saturday from there website and it arrived today. Great service from an Irish company and i'll use them again.


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    #1565
    quaalude
    Registered Users Posts: 1,196 ✭✭✭quaalude


    Thought it would be nice to share a great customer experience I had with Power City (makes a change for Consumer Issues!).

    I bought a washer/dryer on Littlewoods, thinking it would be delivered in 4 days, but only realized after I paid it would take 3 weeks to deliver (this was not clear at the time of buying), so I cancelled on Monday 5th, the day after I bought it. Still not entirely sure if its cancelled - I was told "it might turn up, just refuse it".

    So Monday 3pm I called Power City about a washer/dryer I saw at a good price and the guy there, John, took my order over the phone, booked the delivery, gave me a transaction number for the website, and I paid with PayPal on the web. I got a callback about an hour later confirming the delivery for the next day, and I said I'd like installation too, and that was no problem - just give the delivery guy €40 and he'd sort it.

    Cut to 12.30 the next afternoon - washer/dryer in place, lovely installation job done, old washer/dryer taken away also - couldn't be happier.

    I'm not affiliated with Power City, just happy with the service - such a sharp contrast with the **** service Littlewoods gave me.


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    #1566
    the groutch
    Closed Accounts Posts: 16,096 ✭✭✭✭the groutch


    just pray nothing goes wrong with it ;)


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    #1567
    Stench Blossoms
    Closed Accounts Posts: 9,390 ✭✭✭Stench Blossoms


    Sky.

    I can't get over the absolute shambles of a company this is.

    They owe me 840e that I've been fighting for for about 3 months no non stop.


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    #1568
    Toto Wolfcastle
    Registered Users Posts: 25,005 ✭✭✭✭Toto Wolfcastle


    Zara in Swords. We were buying a present for a baby and the girl in the kids section approached us and offered to bring out some things that weren't on the shop floor so that we had a better choice. When we went to pay both girls at the till were chatty and helpful. This is in complete contrast to some of the surly girls in Zara in Blanch who wouldn't crack a smile if they were paid to. (Which they are!)


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    #1569
    Jesus Wept
    Registered Users Posts: 25,243 ✭✭✭✭Jesus Wept


    Fatcheese.

    Unresponsive for the last 6 weeks when I contact them.
    Happy to take referral fees but not to pay out on them as promised or to even bother to respond when contacted in regard to it.

    Useless. Ignorant. To be avoided - Fatcheese.


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    #1570
    booboo88
    Closed Accounts Posts: 2,107 ✭✭✭booboo88


    The-Rigger wrote: »
    Fatcheese.

    Unresponsive for the last 6 weeks when I contact them.
    Happy to take referral fees but not to pay out on them as promised or to even bother to respond when contacted in regard to it.

    Useless. Ignorant. To be avoided - Fatcheese.

    I thought it was just me :eek:


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    #1571
    Jesus Wept
    Registered Users Posts: 25,243 ✭✭✭✭Jesus Wept


    booboo88 wrote: »
    I thought it was just me :eek:

    Doesn't bode well. I'm sure they'll keep taking the referral fees though.
    Pass on the word imo.

    They have time to delete my comment on their facebook page but not to respond or pay out.


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    #1572
    emer12
    Closed Accounts Posts: 76 ✭✭emer12


    booboo88 wrote: »
    The-Rigger wrote: »
    Fatcheese.

    Unresponsive for the last 6 weeks when I contact them.
    Happy to take referral fees but not to pay out on them as promised or to even bother to respond when contacted in regard to it.

    Useless. Ignorant. To be avoided - Fatcheese.

    I thought it was just me :eek:


    What's fatcheese ??


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    #1573
    Jesus Wept
    Registered Users Posts: 25,243 ✭✭✭✭Jesus Wept


    It's a website.
    They've banned me off their facebook page now. Least they could do is explain why they aren't paying out or responding to emails, it's been months of non response at this stage.


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    #1574
    emer12
    Closed Accounts Posts: 76 ✭✭emer12


    The-Rigger wrote: »
    It's a website.
    They've banned me off their facebook page now. Least they could do is explain why they aren't paying out or responding to emails, it's been months of non response at this stage.


    Well thanks thats one to stay away from :)


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    #1575
    booboo88
    Closed Accounts Posts: 2,107 ✭✭✭booboo88


    The-Rigger wrote: »
    It's a website.
    They've banned me off their facebook page now. Least they could do is explain why they aren't paying out or responding to emails, it's been months of non response at this stage.

    Yes I put in a claim back in july, still not even an update. But may have a gander at their facebook now


    on other news. I received post from China faster than Ulster bank take to send out a card. 3 weeks now


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    #1576
    Stench Blossoms
    Closed Accounts Posts: 9,390 ✭✭✭Stench Blossoms


    After about 3 month of me ringing almost everyday Sky have refunded me the 840e they owe me.

    I still hate them.


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    #1577
    The_Conductor
    Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    Stench Blossoms wrote: »
    After about 3 month of me ringing almost everyday Sky have refunded me the 840e they owe me.

    I still hate them.

    Eircon (as I call them) still owe me hundreds (I don't even know how much), 7-8 years later. I actually find making voodoo dolls of their customer service staff and inserting needles into them therapeutic, and strangely calming.


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    #1578
    bmaxi
    Closed Accounts Posts: 3,859 ✭✭✭bmaxi


    AA insurance, virtually impossible to get customer services. My missus had a little tip in the car today and I've been ringing their "24 hour" helpline ever since.
    They don't even have voicemail, the tone goes from ringing to engaged after about ten rings. On the one occasion I did get through to customer services, some months ago, I was told they were very busy and would ring back in 20 mins, still waiting!!!. I know where I won't be buying insurance next time.


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    #1579
    DublinWriter
    Registered Users Posts: 9,557 ✭✭✭DublinWriter


    bmaxi wrote: »
    AA insurance, virtually impossible to get customer services.
    For sure.

    I had my car policy with them in 2008 and they were impossible to get hold of on the 'phone, even when trying to renew. Yet every year I get about half-a-dozen regular mails from them asking me to renew. It's like a company run solely by a computerised CRM system.

    I switched to Tesco and have been very happy with them ever since.


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    #1580
    I love Joan Burton
    Banned (with Prison Access) Posts: 248 ✭✭I love Joan Burton


    They are screwing me around badly at the moment, i will let you know more when its resolved, but it the mean time, has anyone else found their service to be piss poor or is it just me? By the way this concerns an online purchase


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    #1581
    ch750536
    Registered Users Posts: 3,736 ✭✭✭ch750536


    http://www.boards.ie/vbulletin/showthread.php?t=2056129901

    shocker.


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    #1582
    I love Joan Burton
    Banned (with Prison Access) Posts: 248 ✭✭I love Joan Burton


    ch750536 wrote: »
    http://www.boards.ie/vbulletin/showthread.php?t=2056129901

    shocker.

    TL DR

    Good or bad?


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    #1583
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    If you're not going to give more details, then I will merge this into the Best/Worst Customer Service thread.

    dudara


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    #1584
    I love Joan Burton
    Banned (with Prison Access) Posts: 248 ✭✭I love Joan Burton


    dudara wrote: »
    If you're not going to give more details, then I will merge this into the Best/Worst Customer Service thread.

    dudara

    I will give every single detail of my experience once its all complete and can give an overall view on them, but to tell you the truth theyve been shoite so far, absolutely poor, cheeky and arrogant on the phone


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    #1585
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    bmaxi wrote: »
    AA insurance, virtually impossible to get customer services. My missus had a little tip in the car today and I've been ringing their "24 hour" helpline ever since.
    They don't even have voicemail, the tone goes from ringing to engaged after about ten rings. On the one occasion I did get through to customer services, some months ago, I was told they were very busy and would ring back in 20 mins, still waiting!!!. I know where I won't be buying insurance next time.

    016179000 will put you through to switch board and then ask for insurance customer care, you'll get straight through most times.


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    #1586
    booboo88
    Closed Accounts Posts: 2,107 ✭✭✭booboo88


    The-Rigger wrote: »
    Doesn't bode well. I'm sure they'll keep taking the referral fees though.
    Pass on the word imo.

    They have time to delete my comment on their facebook page but not to respond or pay out.

    Im sure whether or not its me being paranoid, but im after getting 3 out of 6 cash backs, still waiting for an update on july one :rolleyes:


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    #1587
    emer12
    Closed Accounts Posts: 76 ✭✭emer12


    helpus wrote: »
    that is a good idea can anyone out help me do that?
    Omg that's a shocker I' really think you should ring the omnibus man and explain your situation , I don't think setting up a face book page is a good idea as until proven guilty , he could have you done for defamation


    So first thing do is ring citizens advice -- get no help next stop omnibus man !! There number is in phone book ,

    Sorry to hear what has happened but there are lots of scanners out there. Keep us posted , best of luck :) to your family


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    #1588
    helpus
    Closed Accounts Posts: 5 ✭helpus


    emer12 wrote: »
    Omg that's a shocker I' really think you should ring the omnibus man and explain your situation , I don't think setting up a face book page is a good idea as until proven guilty , he could have you done for defamation


    So first thing do is ring citizens advice -- get no help next stop omnibus man !! There number is in phone book ,

    Sorry to hear what has happened but there are lots of scanners out there. Keep us posted , best of luck :) to your family

    We have been there and one that all of it!!! But after legal advice we have 'defence of truth' so if we stick to truth which we have then it ok. We can also give an opinion...that legal as it a free country...well so they say:confused: so this is my very uncomputer person attempt to at least try


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    #1589
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    If you have a case going to court, then publishing information on the internet could prejudice your case. I would advise you not to proceed any further with this idea.


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    #1590
    emer12
    Closed Accounts Posts: 76 ✭✭emer12


    dudara wrote: »
    If you have a case going to court, then publishing information on the internet could prejudice your case. I would advise you not to proceed any further with this idea.


    That's what I was trying to say hope you got through to her , Its shocking to think this happens :)


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    #1591
    I love Joan Burton
    Banned (with Prison Access) Posts: 248 ✭✭I love Joan Burton


    FNAC.com



    Great bunch of lads! Cant praise them anymore, if only Irish firms would take a leaf out of their book!


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