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Your best and worst customer service experiences [rant & praise]
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Veronica Sheridan wrote: »Again I must say I have the decency to use my full and proper name and you are using an alias.
The site specifically recommends NOT using a real name, as boards is meant to be anonymous for the most part. Plus, I can 100% guarantee that you work for the company in question, making your alias false, also.
It's not often I would recommend any branch of Dunnes for anything, but Donaghmede's Dunnes is the exception, the clothing section. It's the one and only Dunnes I've been into where the staff were friendly, polite, helpful and chatty, but not overbearingly so. Top marks to them. They made a stressful time (buying a dress for a funeral) somewhat more bearable.
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Two thumbs up from me
Ordered a load of stuff for my kitchen, mainly crockery, pyrex dishes and the like. Ordered on Sunday, arrived on Thursday. Every single thing wrapped perfectly and nothing broken which I was delighted about.
A lot of the stuff I bought is from a range that Woodies also run and I got it cheaper in Heatons.
Highly recommend them 0 -
pixiebean22 wrote: »Two thumbs up from me
Ordered a load of stuff for my kitchen, mainly crockery, pyrex dishes and the like. Ordered on Sunday, arrived on Thursday. Every single thing wrapped perfectly and nothing broken which I was delighted about.
A lot of the stuff I bought is from a range that Woodies also run and I got it cheaper in Heatons.
Highly recommend them
Agree so much with what you said. I love Heatons for both their homeware and their clothes. The quality is great and the price even better. And to top it off, have always found the staff lovely and friendly.
Big praise guys 0 -
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OldNotWIse wrote: »Topaz Fuel Card Service
Sent invoice telling me account would be debited on the 7th. Debited account on the 3rd. No funds. DD bounced. Incurred DD return fee. One month later...they have charged me thirty euro for a bounced DD. I know banks do this but didnt think companies did.:(
I thought it was law that they had to let you know well in advance what the DD would be and can't take it before that? Contest this ridiculous crap anyway 0 -
Recently I ordered boots for my girls from Next. When they arrived, one pair was the wrong size so I took them back to their store in Cork. They re-ordered them but when they arrived to our home, they were too big so we had to go back with them again! The size below that wasn't in stock in the store when we went back so the girl ordered them again and again requested delivery to our home.
I moaned a bit when I got the first pair and the girl in the shop said she couldn't do anything but gave me their customer service's details so I emailed them. I really thought that they would give me some line about how sorry they were but people make mistakes etc. but no, a lovely lady from Scotland rang me a few days later, said she was investigating my complaint, they were glad I took the time to contact them and she was sending me a €25 gift voucher for the inconvenience. I was very happy with that!!
Thank you NEXT! 0 -
GAMESTOP the one right accross the road from the illac centre
bought 3 used games ( all games have to be up to a standerd and are tested when traded in to make sure they work )
2 for meself and 1 for my cousin who was just turning 10
anyway 2 for meself worked great
his one was broken , had no scratchs on it so i couldnt see the problem
brought it back into the store
told the person at the counter this disc doesnt work can i get another copy of it
now with preowned games in gamestop if you return the item within a certain time and the item is faulty , its their policy to give you a new used copy of the game or you can get a refund
he opened the case had a look at the disc , and gave me one of those smart looks and said theirs nothing wrong with this disc why dont you just tell me you what your money back.....
i couldnt believe it , i was in shock , im not the type of person to be quiet when i get shocked i lash out
but i kept my cool and calmly said to him " i already told you i just want a different copy" he start saying theirs nothing wrong with it nearly shouting , people were looking at me as if i done something wrong or as if i was trying to scam?
i shouted at him " TURN ON THE <SNIP>GAME THEN "
again him acting all snobby and he said "i will" , 2 minutes later he starts the game up on the screen ( i think it was against store policy to even test the game in front of the public to see if it worked )
what happens next? game freezes
he takes it out and comes over to me , i dont say anything , he says its probably just that xbox thats broke il just give you a different copy and take this one in,
i lost the plot now, im sorry but if someone cant admit when their wrong and act all snobby about it infront of the people even though he was proven wrong infront of at least 4 people in line who all just laughed at him over it, i ended up saying get me your manager
he said manager was not in you can ring our department for a complaint, i asked when will the manager be in , told me not until tomorrow , i said ok grand give me the game il be in tomorrow,
went back in the next day , asked for the manager, was a girl ,
complained about the person and told her everything that had happened and that he tried to embarrass me infront of the whole store but ended up backfiring on him,
she couldnt believe it
gave her the copy she gave me a new copy of the game ( BRAND NEW and sealed) and said she will get right on about the complaint
she was embarrassed about the whole thing
i go back to shop a few weeks later just looking around for any bargins, and the fella who was their who gave me awlful grief is gone, whenever im in that store now i check if hes their, cause if he is i wont deal with him,
i think he got let go , i hope he did, never had someone insult me like that as if i was trying to scam? he opened his big mouth acted like his word was gods and lost a job over it , im delighted that he did because since then the staff in their have been nothing but brilliant
people who have bad behaviour like this and who treat customers like crap
dont deserve a job full stop, give it too one of the many people who are unemployed who would happily put a smile on for any customer for a job0 -
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Chris_5339762 wrote: »I thought it was law that they had to let you know well in advance what the DD would be and can't take it before that? Contest this ridiculous crap anyway
Me too. I swear I am never setting up a dd on my ac again. its just an excuse for banks and business to rape you, and inevitably something will go wrong in their favour.0 -
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Graciefacey wrote: »amm maybe read the op again, particularly the part where he said he shouted and swore??
first off
ITS NOT STORE POLICY
dont know where you got that from so read my post again mate.....
i clearly outlined saying its not store policy
i said "its store policy for used games , if they are broken upon purchase or faulty in anyway i can get a the same game again but a different copy or a refund" i clearly said in a very polite manner to the person that the game disc was faulty can i have a new one please
i always use good manners
but if some <SNIP> (excuse my french) trys to embarress me in front of the public when im been very polite and ok about the game being faulty and has the cheek to actually test the thing in the public view WHICH IS AGAINST STORE POLICY( I CHECKED ) deserves to have at least 1 curse word said about him
hes lucky thats all i did ,
he didnt just have a bad attitude , he was rude, snobby , made accusations against me trying to get money back for a game i apparently broke( was a used game so i have 28days to get a different copy of the game ) and on top of all that tried to humiliate me infront of people , the store manager most likely saw all this on cctv and obviously knew he was in the wrong and he lost a job over it , and im delighted he did, and hopefully i run into more people like this who generally treat people badly because il give them the same treatment and make sure i put a complaint in , in person to a manager in the store
and btw mate , i never asked for a sealed copy of the game , i asked for a used one of the manager , she was just embarressed for her store and gave me a new one which i accepted if you have a problem with that keep it to yourself because this part here aint for debates its for experiences
he didnt deserve his position, he started all of it, when i was been polite , their is no way anyone and i mean ANYONE should let snobby pricks who think their the boss just because their behind a counter get away with treatment like this
my girlfriend had a similar experience with this before
she was in town doing christmas shopping
went into boots (normally everyone in their are top notch people, always friendly) and yet their always has to be one bad apple... was most likely a temp stepping in for the christmas holidays
was a young fella, my gf (her story i was not their for the start of it) asked the person where is ....cream (some cream for a tattoo she got to help it heal cant remember it) fella at the start is all happy to show her to a cream and begins to walk off after my gf said thanks , she called him back straight away and said sorry i also forgot were is the ..... (some other girly stuff ) fella told her their are other customers so wait in line for help , she told me he said that in a very rude manner
my gf can take stuff on the chin and move on she aint sensitive but the store was basicly empty and no one asked him a question before or after my gf called him back , he just went into the back room ? probably for lunch
so i decided ok il head in now see if he will apologise
again , i dont like rudeness especially if your working in a top store , cause if you have terrible customer service and dont like dealing with the public then your in the wrong job
dont get me wrong i worked in retail and sometimes you feel like punching the guy out but all ya can do is help them , and move on
so we went back into the shop , i went over to the fella, i said "sorry mate not too long ago you told my girlfriend to wait in line when she was asking you a question, and you just walked off into the back room" he just looked at me and said "so?"
i mean all he had to do was say sorry , and he replied by getting smart with me? i just looked at him and said "ok" walked over to the counter his boss was their , i asked for manager and got the assistant manager was their , told her what happened , now to be fair with the chap it was christmas and he was probably saving money, i didnt mention to much about it to the assistant manager i just said he seemed abit rude to my girlfriend and told her all i want is him to apologise to my gf and we can move on ( even though he was rude altogether ) she went over to him and talked to him quietly infront of us so no other customers would hear , he just told the manager to f off as well as myself and the missus and he stormed out
at least that was one less muppet working in retail were they do not belong
if you havnt got patience then theirs no point working retail because i know how customers can be, hell im sure theirs times ive been one of those type of customers that you'd like to punch but still customer service is what makes or breaks a business , if teenagers cant handle it then why bother0 -
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