Vodafone Prepay Returns Policy?

Toy

I need to return the phone I bought online only last week as it's faulty, on the vodafone website I need to fill in the online form and return it with my phone. I'm just wondering if I have to post my phone back or simply go to any vodafone store?

I know it'll probably tell my once I fill in the form but I won't be near a printer until Monday and just wondering what happens after.

Stepherunie

From the form:

†If your phone is faulty after 28 days please call to your nearest Vodafone Store

I'm guessing from that they're implying you post the phone back to them, it will more than likely be a freepost address also.

Toy

It does seem to imply that but it could also be that after 28 days you don't need the form as that's only used to confirm the age of the phone to the store and once I print it I can simply do a swap, I hope so anyway!

Stepherunie

If you bring it back within 28 days they straight off replace it with a new one. After 28 days they'll send it for repair.

buddy

If bought online you must post it back.

If bought in store they'll exchange it in a store within 28 days on confirmation of fault.

Toy

Just to reply in case anyone else has to do this too, I had to post it back at my own expense (€9) which I'm disappointed by, hopefully I'll have the replacement by friday though.

CodedFire

Isn't this an absolute travasty. I largely buy componants for my pc online. The site i use is brilliant and their customer service is second to none, my only grip though is that i must pay to return faulty items. I cant understand why companies don't offer free post in this regard.

dumbyearbook

O2 do freepost