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Cinergi - Imagine Broadband! Dispicable

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  • 17-12-2007 4:23pm
    #1
    Sandy2004
    Closed Accounts Posts: 120 ✭✭


    Hi guys,

    Sorry to have a moan but MY GOD, I've never dealt with such a bunch of numbnuts!!! Story goes - I changed from Cinergi to NTL, I notified Cinergi, asked for a final bill, told them I would be changing, did I need to do anything - was told no. Just in case I told them a day before I was changing that the engineer was changing over following day. I heard that there customer services was appalling so was extra careful.

    Now months on I am still getting billed when I physically havent got a line with them anymore. Each month I am getting billed... I ring up each month, I get cut-off the phone, left on hold, (today their systems were down) - talk to customer service (u have to explain) then transfer to credit control (have to explain again - they promise it wont happen again) then next month it does happen again so I ring credit control ask to speak to a manager - they say fax over NTLs bill (proof of new line) with other bills. Which I have done now for the past 2 months.

    What do you do when no one is listening but the problem is reoccuring??? .. I dont want my credit rating to be affected and under no circumstances am I paying for a service I am not getting as line isnt physically with them... my patience is running thin and cant believe that no matter how many times I ring no one is listening, or they do listen and promise it will be sorted but never is?.. I even know most of the customer service members/credit control/managers names at this stage!!!!

    Anyone any ideas? wat would u do?


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