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XBox 360 - 3 Red Lights
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Hey,
I sent my 360 away last monday. Just rang Xbox customer support and was told it was repaired. She said I would get an email within 48 hours with a tracking code/number for UPS and to ring back MS support when I get it.
Then I have to organise UPS to deliver the console back to Ireland from Germany.
Has anyone any experience of this stage of the repair procedure and how long it takes. I can't understand why I have to contact UPS to organise the return delivery. I thought M.S. would sort that out themselves.0 -
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went to smyths yesterday with my x box which has one red light showing. i bought this x box in december and still have origonal box and the receipt. the manager of the shop told me that there was a change of policy and would not take the x box back to repair / replace and for me to contact microsoft. i told him i did not buy it of microsoft i bought it in his
shop. no way would he budge.as far as i kn
ow the shop is still responsible to repair/ replace/refund. any ideas? 0 -
eyebrows63 wrote: »went to smyths yesterday with my x box which has one red light showing. i bought this x box in december and still have origonal box and the receipt. the manager of the shop told me that there was a change of policy and would not take the x box back to repair / replace and for me to contact microsoft. i told him i did not buy it of microsoft i bought it in his
shop. no way would he budge.as far as i kn
ow the shop is still responsible to repair/ replace/refund. any ideas?
Yes! Tell him he is legally obliged to either refund you or give you a new Xbox360. Its your legal entitlement. If he refuses to budge threaten him with guards and small claims court. Also threaten to blacken the reputation of the store. He is breaking the law. The legislation which pertaining to your cirumstance with Smyths is listed somewhere in this thread. If your're a student wanker like myself.lol! get a member of the Students Union to contact him. Some Universities offer free legal advice from the law department/society.
You have to stand up to these bastards. I do and I always get what I want!:D
Anyway the moral of the story is don't buy consoles from medium sized retailers like Smyths and Extra-vision. Stick with the Larger-sized retailers like Game, Game-stop, H.M.V. and Zavvi as they have much better after-sales services. I would love to buy from smaller Irish companies but until Smyths and Extra-vision put their houses in order I will buy with consumer confidence instead.0 -
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So..i sent my xbox off to Germany(my first time) BUT i was reading the email with instructions for sending it off(after i sent it)and it says put the service request number on it...which i dident
will they still repair it or are they strict and just send it back without repairing it? 0 -
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i assume the ups shipping label is on the box, thats all you need. the service request number is on it
really? i used the print off one if that makes a difference i cant check because the email thingy expired (also ups said it was delivered yesterday but it doesent say that did on the xbox website is that normal or does it take a while?) 0 -
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ahhh this is really annoying now my third xbox has just died, my first one died 6months to the day afte the release date. Am I correct in assuming that there is a 3year warranty on these things? 
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