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Is my disastrous experience of dabs.ie a once-off ?
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19-12-2007 12:39am#1
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I used to use Dabs, but always had problems with them (cancelling orders, delivery to wrong address, among others). But the fact they are still operating means they have to be getting a majority of orders correct. If you buy enough online, you will always have at least one horrible experience, just as in shopping on the high street. You can deal with it much more quickly on the high street though
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Its not a bot. If you ask simple questions they get a script to answer it i.e. if you say when will "yada" be delivered - They click a button to ask order number. Once you give them that - they click another button and out pops the delivery date, and anything else. The person then decides what interesting stuff to tell you. If you ask a difficult question though it is actually a person that answers i.e. types the rest out.
This is the case in all of those instant service places.
However while telling you its not a bot... I still think its crap. The wait times are horrendous - 10mins, 15 mins, etc.
As long as you don't have problems you'll be fine... 0 -
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I had similar problems with my order stuck on security clearance or whatever for ages! I ordered something on the 12th and when I as assured that my transaction was now cleared for processing I replied asking if they could assure me that my order would arrive before christmas and I got no response at all. The order shipped yesterday (19th) I hope it arrives before xmas!
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SwampThing wrote: »I've just recently bought a motherboard from dabs. I gave them a different delivery address from the billing address. I got a couple of e-mails over a two day period to confirm CC details and asking what my 'relationship' with the delivery address was (I responed it was my work address) and that was - goods delivered very quickly - no hassle.
Sounds like you were very unlucky. Absolute shocking lack of communication for an internet company with your order.
How long were you waiting? I got an email from them saying my order was dispatched on Tuesday. It HAS to arrive on Monday! 0 -
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I wouldn't bank on it. I am in the same boat. I ordered something on the 10th which was due in 1-2 days. I had to contact them 3 days later as this hadn't changed. They then said it wouldn't be in until 21st even though web site still had it listed as 1-2 days. I was in the middle of ammending my order that day when it changed to shipped and got an email to say it had been shipped, the 14th. But it didn't show up on the Parcel Force web site until the 18th and when I rang them they said that it would arrive within 48hours as it was under EURO48 service. They gave me the number of GLS-Ireland who are the local delivery agent but of course when ever I called them I was left on hold for ever. Finally showed up on Parcel Force web site as having arrived in Ireland last night. When I tried to ring GLS this morning got a voice mail to say they are closed until 2nd Jan. So an order I placed on 10 Dec which was due in stock in 1-2 days I MIGHT get on 2nd Jan. What a joke of a service.
Ah crap! I just checked the parcel force sight and it says the same. Its a present for somebody too! 0 -
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You may have seen a thread I started on the Komplett forum mentioning that all of DABS prices were considerably cheaper.
Well I stand by that but I think it only fair that I start a thread mentioning how awful DABS delivery service is.
I have ordered twice off DABS in the last month.
The first was for memory which was in stock and ordered on December 19th.
They did not ship it until the 21st, the tracking number never worked until the 30th, and it didn't arrive until the 4th. Not including holidays and weekends thats 9 business days it took to arrive.
That was over Christmas though so I suppose it could be excused.
I put another order in on the 27th again for a few parts that were in stock but the did not ship it until January 2nd.
This delivery has still not arrived.
I waited in their stupid queue to speak to their web support agents for 30 minutes today and was told that their shipping takes up to 10 days and that its out of their control because its Royal Mail that do their deliveries.DABS wrote:Stuart (1289): Good afternoon, how may I help you?
Conor O'Cleary: Hi.
Conor O'Cleary: I'm just wondering what the delivery time is to Ireland
Stuart (1289): Standard delivery is 1-3 days from date of dispatch
Conor O'Cleary: My orders never seem to go smoothly
Conor O'Cleary: I ordered some parts on the 27th and they still have not arrived.
Conor O'Cleary: Nor have I received a tracking number.
Stuart (1289): Can I have the order number please?
Conor O'Cleary: But I did get a mail on the 2nd saying that they'd been shipped
Conor O'Cleary: 9686854
Stuart (1289): I shall just check this for you
Conor O'Cleary: cheers
Stuart (1289): Thank you for your patience. I've checked on this and your order was dispatched with Parcel Force with tracking EE421504628GB. I've been advised that this may take upto 10 days to be delivered.
Conor O'Cleary: Why up to 10 days?
Conor O'Cleary: I could walk from UK to Ireland in that time
Stuart (1289): I understand and do apologise for this. As this is being sent with Royal Mail we have limited control over the timescales
Anyway, bottom line is don't order from DABS if you want something quickly, don't order from Komplett if you want something cheap.
Surely there's someone out there that manages to pull off cheap prices and quick delivery????0 -
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This discussion has been closed.
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