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Getting out of three contract

  • 30-12-2007 1:27pm
    #1
    kevinmcc
    Registered Users, Registered Users 2 Posts: 682 ✭✭✭


    Hey, I've been having some network issues with three. When I try to make a call I cannot hear anything but the phone rings on the other end and when the other party answers they cant hear me either. It happens intermittently in my home town. I know its not a fault with my handset because my mum is also on 3 and has the same issue and when I go away from the area in which I live I dont have a problem. 3 customer services have been as useless as ever, the fault was logged over a week ago and still hasn't been fixed, likely because it is a vodafone mast that I am using and due to there being hardly any 3 customers in my area. Am I able to now go ahead and get out of my contract without paying the remaining months of my contract?


Comments

  • #2
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    You've logged a fault once, it's not been resolved in a week and now you want out of your contract? Seems to me that this is all about just getting out of the contract - can't really blame you though.

    I doubt this is enough to get you out of anything. I would ring back and ask them the progress on your fault report. Also ask them for the ticket ID to make sure that you don't have to go through the same questions each time you call.

    I would also suggest that your mother report the issue. Then there will be 2 customers with the same fault and it makes the issue more urgent.


  • #3
    Sam Vimes
    Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭Sam Vimes


    kevin, many people still don't have faults resolved that were reported in july. its 3 remember

    random wrote: »
    I would also suggest that your mother report the issue. Then there will be 2 customers with the same fault and it makes the issue more urgent.

    you'd think, but its 3


  • #4
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Commander Vimes wrote: »
    kevin, many people still don't have faults resolved that were reported in july. its 3 remember




    you'd think, but its 3
    I know what you're saying Vimes, I'm not suggesting they'll put a dedicated team of techs on his issue - simply that an issue is more real if there's more than 1 person reporting the problem. Of course it'll no doubt be near the end of a really long list - but it won't be on the "this blokes imagining things" list.


  • #5
    kevinmcc
    Registered Users, Registered Users 2 Posts: 682 ✭✭✭kevinmcc


    Well after over two weeks and after getting two other 3 customers to make sure and log the problem it still isn't fixed. But I done enough of complaining to 3 Head Office and India and they came back and said that because there was nothing more they could do they would waive the early termination fee - 8 months line rental, they cut me off there and then.. I'm free :D

    Now anyone know if any of the other networks take the minutes out of your bundle for calls you make in Northern Ireland? I've been having a look around but can't seem to see if they do. It was the only reason I was with 3 in the first place.


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