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Dixons camera return policy

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    #32
    Sam Vimes
    Registered Users Posts: 21,611 ✭✭✭✭Sam Vimes


    heggie wrote: »
    foggy_lad, you CAN return to the manufacturer if you so wish

    yes you can but you don't have to and dixons can't force you to


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    #33
    IncredibleHulk
    Closed Accounts Posts: 633 ✭✭✭IncredibleHulk


    PaddyWacky wrote: »
    I Purchased a Kodak camera just after Christmas from Dixons in The Jervis ST centre Dublin. Everything was fine, really happy with my purchase. Two days later I notice there was a blue dot (dead pixel) on the LCD screen. I immediately turned off the camera, as I did not want the defect to get any worse. I decided to return the camera for a replacement six days later. I was told by the very unhelpful sales assistance that I can not get the camera fixed, replaced or a refund, so I asked for the manager who told me the same thing. They told me the camera will have to have more than 4 blue dots (dead pixels) to get a replacement. It’s clear to see the camera is defected. I registered my details with Dixons on purchase of the camera for my 1 year warranty and I did not receive any information on this policy. If I was told this before I bought the camera I would not have spent my hard earned cash at Dixons. Are they breaking the law? Am I entitled to a replacement or a refund?

    http://www.consumerassociation.ie/rights.html
    I would not return to manufacturers your contract is with seller. If you return to manufacturers you may weaken your rights


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    #34
    heggie
    Closed Accounts Posts: 1,879 ✭✭✭heggie


    I know you dont have to, thats why I said if you wish, foggy_lad on several occasions in this thread implied you can't return to manufacturer.


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    #35
    IncredibleHulk
    Closed Accounts Posts: 633 ✭✭✭IncredibleHulk


    heggie wrote: »
    I know you dont have to, thats why I said if you wish, foggy_lad on several occasions in this thread implied you can't return to manufacturer.
    Fair enough, my point was by returning to manufacturer the seller may be able to claim/ask 'why did you not return to us'


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