Cost of data access on 3Pay ??

zod

Sorry I've been going through the 3 website and I can't find how much it costs for data access for 3Pay customers (not monthly)

Is there an unlimited or bundle of data you can buy when on 3Pay?

neilled

Yep, you can get any of the mobile broadband addons 100 mb for 5.99, 250mb for a tenner and a gig or so for twenty.

zod

Are the addons charged per month, or untill you use them up?

If I don't buy an addon how much is data access outside of a bundle?

thanks .. do you know if they block smtp/imap on that ?

foggy_lad

they also charge 49cent per mb for data when you reach the add-on limit and also for people who have not bought a bundle.

neilled

zod wrote: »

Are the addons charged per month, or untill you use them up?

If I don't buy an addon how much is data access outside of a bundle?

thanks .. do you know if they block smtp/imap on that ?

Its appears to be blocked.

zod

foggy_lad wrote: »

they also charge 49cent per mb for data when you reach the add-on limit and also for people who have not bought a bundle.

How do you know how much you have left in you addon ?

flodis79

zod wrote: »

How do you know how much you have left in you addon ?

They used to tell you on the My3 Check my balance page how many mb's you had left, but that feature is now gone, and it says Fair use all the time instead, which isn't helping out much is it.

zod

so what do you do .. keep looking at your credit to see when it starts going down quickly, and therefore your addon has been used up ??

flodis79

zod wrote: »

so what do you do .. keep looking at your credit to see when it starts going down quickly, and therefore your addon has been used up ??

When you addon is up, it will disappear from your My3 page. Also, they will send you a warning message when you are about to run out. Don't know at what point they will do this, if it's when 5 mb left, 10 mb etc.

Sam Vimes

flodis79 wrote: »

When you addon is up, it will disappear from your My3 page. Also, they will send you a warning message when you are about to run out. Don't know at what point they will do this, if it's when 5 mb left, 10 mb etc.

i got the message two days ago but its still working and the my3 page still says fair usage. i'm worried that it'll run out without telling me and take all my credit

foggy_lad

Commander Vimes wrote: »

i got the message two days ago but its still working and the my3 page still says fair usage. i'm worried that it'll run out without telling me and take all my credit

three or anyone else can not charge for any service that their customer(s) think is free or think is covered by an add-on without 1st notifying you the add-on has expired and that they will now be charging!

so if you get charged before you get the text to say your add-on is finished then you can argue for a refund!

had to do this when€30 was taken without my knowledge as the add-on had finished but three failed to notify me before they started charging for data!

Sam Vimes

foggy_lad wrote: »

three or anyone else can not charge for any service that their customer(s) think is free or think is covered by an add-on without 1st notifying you the add-on has expired and that they will now be charging!

so if you get charged before you get the text to say your add-on is finished then you can argue for a refund!

had to do this when€30 was taken without my knowledge as the add-on had finished but three failed to notify me before they started charging for data!

right so it looks like 3 won't tell me when the add on has run out since they didn't tell you. i suppose i'll just be careful since i'd rather not go through the whole refund process because i don't want to call them.

does anyone know if i buy a new add on before this one expires will the remaining data allowance be added to the new one or is it lost

foggy_lad

they did text me to say the add-on was finished but it was hours after the add-on had finished so i had run up a bit of a bill! they tried saying as i had used the service i must pay but i argued as it is a pre-pay service they cant charge later for services i(you) use now!

and far as i know(but as always open to correction) you cant buy another add-on untill your current one has endeed?

zod

do you have to call them to get the addons or can you do through website?

Sam Vimes

foggy_lad wrote: »

they did text me to say the add-on was finished but it was hours after the add-on had finished so i had run up a bit of a bill! they tried saying as i had used the service i must pay but i argued as it is a pre-pay service they cant charge later for services i(you) use now!

i think we've had this conversation. they weren't charging later, they just didn't tell you your add-on had run out so you weren't aware you were being charged. that is of course a valid reason in itself so you were entitled to the money back but for the reason you gave

foggy_lad wrote: »

and far as i know(but as always open to correction) you cant buy another add-on untill your current one has endeed?

nope. just managed to buy a new one now

foggy_lad

zod wrote: »

do you have to call them to get the addons or can you do through website?

you get them through website unless your on bill-pay when you will have to call to set up the add-on.

quarryman

but what is deemed "fair use" exactly?

foggy_lad

quarryman wrote: »

but what is deemed "fair use" exactly?

considering they block so much any use you get is probably "fair use"

quarryman

what do they block? I haven't found any problems.

foggy_lad

quarryman wrote: »

what do they block? I haven't found any problems.

on pre-pay they block all adult content not just porn but anything which is adult orientated/themed. this is despite asking customers to verify their age to access mobile broadband at all but this has already been well covered in other threads

zod

Thanks Lads!

Will a skype client work on any phone on 3Pay or do you have to use one of the 3 skype phones ?

I have an iphone which uses gprs/edge data connections .. will this use the addon data package on 3pay or are the addons only for 3G data ??

flodis79

quarryman wrote: »

but what is deemed "fair use" exactly?

They write fair use even on the 100 mb and 250 mb bundles, but it is not fair use, it is 100 / 250 respectively.. on the 2000 mb bundle it's also not fair use, it's 49c per mb thereafter.. So fair use is not telling the truth..

foggy_lad

flodis79 wrote: »

They write fair use even on the 100 mb and 250 mb bundles, but it is not fair use, it is 100 / 250 respectively.. on the 2000 mb bundle it's also not fair use, it's 49c per mb thereafter.. So fair use is not telling the truth..

but when your 100/250mb is used up they do not tell you for weeks so people are running up massive debts which three take from your credit at a later date!

thing is they are not allowed do this with pre-pay customers but maybe they are operating using indian rules?

flodis79

foggy_lad wrote: »

but when your 100/250mb is used up they do not tell you for weeks so people are running up massive debts which three take from your credit at a later date!

thing is they are not allowed do this with pre-pay customers but maybe they are operating using indian rules?

Are you not checking your balance more often than once every few weeks? If you check My3, you will see straight away that the Internet item is gone. Even if it's their duty to tell you that the bundle is up, it would be a sensible thing to check My3 at least a few times per week.

foggy_lad

flodis79 wrote: »

Are you not checking your balance more often than once every few weeks? If you check My3, you will see straight away that the Internet item is gone. Even if it's their duty to tell you that the bundle is up, it would be a sensible thing to check My3 at least a few times per week.

anytime i was in planet three (every day) the internet bundle still said "fair use" i got text at 6:52pm saying the bundle had expired and over an hour later they took €37.26 from my credit without any corrosponding usage! three do not have any accurate way of checking your bundles remaining balance! they used to have a link in planet three but that has been gone for months now

so i was using the service and they failed to notify me by text message(as they do) that the bundle had expired until weeks after because their "systems are not working properly"

so they expect customers to cover their shortcomings thats just pathetic and a sure sign of people in serious trouble!

long_b

Couple of qns :
Can you get 3Pay SIM~only ?
Do the add ons mean I can just spend 10 quid a month and use a 3G/HSDPA phone as a modem with a 250 MB limit ? i.e. no voice spend necessary ?

Sam Vimes

Can you get 3Pay SIM~only ?
no

the add ons mean I can just spend 10 quid a month and use a 3G/HSDPA phone as a modem with a 250 MB limit ? i.e. no voice spend necessary ?

yes but don't tell them you're doing that because its against the t&c

,8,1

on pre-pay they block all adult content not just porn but anything which is adult orientated/themed. this is despite asking customers to verify their age to access mobile broadband at all but this has already been well covered in other threads

Even though they seem to like peddling smut for €3 on their Planet3 service. Strange...

zod

Unlimited data for 19.99 is subject to 2GB fair use

When I questioned a limit on unlimited they said .. ye unlimited MB not GB!
I said but 2GB = 2000MB, he said wha?


still €20 for 2GB would take me a year in browsing! thats not bad if it will work on an iphone ..