Letter of complaint via email

sxt

hi all,

I am having a dispute over faulty repairs on an item for the last 3 months.Bascially the manager of the company told me to buzz off today after i finally collected the damaged goods and that i will not get a refund of anything.I told him i would go to the small claims court and he didn't care.

My question is Do you have to send a physical Letter of complaint or Can you send this person an email to speed up the process.Would a judge except an email as an attempt on my part to try and resolve the issue and outline my intentions?

Thanks for any help

the_syco

Send a letter through registered post. Emails get "lost". If they say they never got it, due to you typing in the wrong address, tough luck.

IncredibleHulk

the_syco wrote: »

Send a letter through registered post. Emails get "lost". If they say they never got it, due to you typing in the wrong address, tough luck.

Absolutely regs mail, there will be a record. And keep your receipt with the track and trace number. You can check when it is delivered at http://track.anpost.ie/track/trackone.html

Barlow07

sxt wrote: »

hi all,

I am having a dispute over faulty repairs on an item for the last 3 months.Bascially the manager of the company told me to buzz off today after i finally collected the damaged goods and that i will not get a refund of anything.I told him i would go to the small claims court and he didn't care.

My question is Do you have to send a physical Letter of complaint or Can you send this person an email to speed up the process.Would a judge except an email as an attempt on my part to try and resolve the issue and outline my intentions?

Thanks for any help

I would also recommend registered post for a formal complaint. I looked after complaints going back a few years now in my last job while someone was on leave.

Name and shame the company also? Maybe a few members on boards have had the same issue and might be able to share there experiences with you that may help.

sxt

I know that is the proper way to do it,but that involves more expense and more time.It just that i am so furious and want to proceed with legal action,and also...I don't want this guy to be writing to my home address as response:(

The thing with email,is that I have emailed him numerous times recently with replys from him...plus also I always save the sent messages as proof of it being delivered properly..

the_syco

Barlow07 wrote: »

Name and shame the company also?

Bad idea. At best, the name will be deleted. At worst, the thread gets deleted, and you get warned.

sxt wrote: »

The thing with email,is that I have emailed him numerous times recently with replys from him...plus also I always save the sent messages as proof of it being delivered properly..

Maaaaaaaaaaaaaaaay be admissible in a court of law, but you want them to get off on a technicality?

IncredibleHulk

I don't want this guy to be writing to my home address as response:(

Your address will be part of any record in legal action as far as I know