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Problem access internet banking. Possible webpage fault?

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  • 04-01-2008 9:29pm
    #1
    humanji
    Registered Users Posts: 19,976 ✭✭✭✭


    Not sure if this is the right forum, but I'll give it a whirl.

    I use internet banking a lot and a couple of times now, I've been refused access to my accounts. I first thought that maybe it was someone trying to get access, but I'm wondering if it's the actual software that runs the sites.

    I use both Banking 365 (Bank Of Ireland) and Open24 (Permanent TSB). I tried logging into them tonight and was refused by both accounts. I'm using a PC with Vista and a mac with Tiger OS, and I usually don't have a problem.

    What gets me, is that for each of these accounts, I'm asked to enter 3 of digits from a code they gave me. And everytime, I'm asked for the 2nd, the 5th and the 6th. Every single time, it's those 3 numbers. These should be random, but they always come up, and I remember that when it happened before, that it was these 3 numbers that came up too. This is why I think that it could be something to do with the webpage.

    Has anyone had any problems like this before?


Comments

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    #2
    kleefarr
    Registered Users Posts: 5,743 ✭✭✭kleefarr


    Ring both banks ASAP and tell them of your problem.


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    #3
    humanji
    Registered Users Posts: 19,976 ✭✭✭✭humanji


    I did and they both told me that mine was the only attempts to access the accounts. They just reset the accounts and they work grand and in the same state I left them. They've no idea why it would happen either.


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    #4
    Dapos
    Registered Users Posts: 617 ✭✭✭Dapos


    I had a similar problem with banking 365online before xmas. Could you log in over the phone. I tired logging in with my pin but it kept refusing it. i rang up 365phone to try it there and the operator said there was reports of problems that day. i gave me the 3 digits of my pin and it got blocked. They had to send out a new pin to me. took 3 weeks. Some pain, espesially over xmas. everythign ok now though.

    Only thing that would worry me is it's happening to u with 2 banks.


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    #5
    Sangre
    Registered Users Posts: 12,168 ✭✭✭✭Sangre


    If you keep getting asked the same numbers it is most likely to do with your cookies or temp internet files i.e. the website loading old pages and not fresh ones.

    Try loading the page with a ?1234 after the web address. Will bring up a fresh page.


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    #6
    humanji
    Registered Users Posts: 19,976 ✭✭✭✭humanji


    I figured out what it was. It's Firefox cocking things up. I thought it could be the cookies thing, but I tried it with a fresh computer that hadn't been used online before and it still came up with the same problem. Well, it's fixed now and I blame everyone else :p

    Thanks for the help though :)


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    #7
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    humanji wrote: »
    I figured out what it was. It's Firefox cocking things up. I thought it could be the cookies thing, but I tried it with a fresh computer that hadn't been used online before and it still came up with the same problem. Well, it's fixed now and I blame everyone else :p

    Thanks for the help though :)
    Your first post suggests you had the same problem on 2 PCs ??


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    #8
    rom
    Registered Users Posts: 5,141 ✭✭✭rom


    I have to use FF for open24 cause safari doesn't have the non standard fonts they are using.


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    #9
    stepbar
    Closed Accounts Posts: 6,123 ✭✭✭stepbar


    TBH most of the banks gear their offering towards Internet Explorer. So I would advise using same. I know AIB will only support an alternative browser if 5% of the population use same. I'm sure its the same for most banks.


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    #10
    delos
    Registered Users Posts: 404 ✭✭delos


    humanji wrote: »
    I figured out what it was. It's Firefox cocking things up. I thought it could be the cookies thing, but I tried it with a fresh computer that hadn't been used online before and it still came up with the same problem. Well, it's fixed now and I blame everyone else :p

    Thanks for the help though :)

    Could you tell us what the problem was and how you fixed it?

    Thanks


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