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NTL/UPC Broadband Settings?

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  • 11-01-2008 10:28pm
    #1
    rinnin
    Registered Users Posts: 179 ✭✭


    Hi all,
    I set my uncle up with a G3 iMac there last year and now he''s got broadband installed. Only problem is the engineer that came out to set him up "only ever saw 2 Macs in his life" so couldnt "run the installation CD" to set him up.
    I'm sure there's no need for that and all you need to do is type in a couple of settings in System Prefs.
    Thing is I'm studying in the UK and my uncle is not computer literate at all and there's nobody else who can help him.
    Can anyone give me the settings for TCP/IP and PPoE that he needs please?
    I'm sure they'll have given him a username & password.
    Many thanks in advance
    R


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    #2
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    Turn off the NTL broadband modem for about 10 minutes, plug an ethernet cable between the modem and the mac, turn the modem back on and then power up the mac. Once the mac gets an IP address off the modem it should be fine.

    NTL broadband works over the cable network, it doesn't use PPPoE nor do they (NTL) give customers usernames and password, unlike DSL broadband which requires both of the above.


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    #3
    rinnin
    Registered Users Posts: 179 ✭✭rinnin


    Nice one. Thanks Kensingon!
    I'll get him to give that a go. I was also told to make sure he has TCP/IP set to DHCP.
    THis board is far better than contacting NTL tech support!
    R


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