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Digiweb want to help.....Not

matu · 2008-01-15 14:28:08

I see that Digiweb host this board.... here is the link to my delaing with them in the last day http://lickmystyle.com/stuff/what-is-it-with-internet-service-providers let me know what you think about this?

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15-01-2008 3:28pm

#1

matu

Closed Accounts Posts: 282 ✭✭

Join Date: June 2005

Posts: 242

I see that Digiweb host this board....

here is the link to my delaing with them in the last day
http://lickmystyle.com/stuff/what-is-it-with-internet-service-providers

let me know what you think about this?

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#2 15-01-2008 5:12pm
watty

Registered Users Posts: 32,417 ✭✭✭✭

Join Date: May 2001

Posts: 31520

Digiweb has no control over the content here, nor on anything hosted in their datacentre.

I suggest you ring again & start at the beginning.

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#3 15-01-2008 5:30pm
matu

Closed Accounts Posts: 282 ✭✭

Join Date: June 2005

Posts: 242

I wont be starting again Im going to ring them and get a complaints number to give to Reg Com
this is not the first time I have had to deal with Digiweb with Com Reg the other time was due to a house move that took 4 months due to them not processing the order correctly to eircom.

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#4 15-01-2008 10:09pm
Moriarty

Registered Users Posts: 6,007 ✭✭✭

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Posts: 5710

Matu, comreg will not entertain a complaint until you've exhausted the complaints procedure with the ISP/telco.

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#5 15-01-2008 11:35pm
matu

Closed Accounts Posts: 282 ✭✭

Join Date: June 2005

Posts: 242

well talking to this guy (Name Removed), I have exhausted the complaints procedure as he stated quite clearly pointed out that is the guy that deals with the last line of a complaint. and I know very well what the next step is and I will be taking action on it.

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#6 16-01-2008 11:23am
Cabaal

Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,490 Mod ✭✭✭✭

Join Date: October 2001

Posts: 26410

Thats all nice and well, as long as you have proof you have exhausted digiweb's complaints procedure then comreg should help you, however if you don't have proof you've e-mailed, sent them letters etc and allowed them to help you them then they won't.

Also please obey the charter and not mention names of members of staff in company's, if you do it again I will ban you

Charter can be seen here - http://www.boards.ie/vbulletin/showthread.php?t=2055167684

Have a nice day,
Cabaal

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#7 16-01-2008 5:02pm
matu

Closed Accounts Posts: 282 ✭✭

Join Date: June 2005

Posts: 242

sorry, but at least he wasn't named on this forum.

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