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NTL's new 3mb connection

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  • 23-01-2008 12:39pm
    #1
    silvine
    Registered Users Posts: 3,132 ✭✭✭


    I see NTL have upgraded the offer for new customers that came with a 2mb connection to a 3mb connection.

    Have any existing customers of the 2m connection here been upgraded to the 3mb and if so did you have to pay extra?


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    #2
    billius
    Registered Users Posts: 192 ✭✭billius


    I think it's the opposite. According to speed tests I've been downgraded to a 1meg connection and I'm still being charged for the old 2meg connection (25eur a month)! Typical NTL!! I'll have to go through the hell that is customer services now!! :rolleyes:


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    #3
    great
    Closed Accounts Posts: 140 ✭✭great


    well im livein in galway and i still have the 2mg broadband (for now)




    226153645.png


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    #4
    silvine
    Registered Users Posts: 3,132 ✭✭✭silvine


    I live in Kildare and this is my result

    226332082.png


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    #5
    GerardKeating
    Registered Users Posts: 7,650 ✭✭✭GerardKeating


    billius wrote: »
    I think it's the opposite. According to speed tests I've been downgraded to a 1meg connection and I'm still being charged for the old 2meg connection (25eur a month)! Typical NTL!! I'll have to go through the hell that is customer services now!! :rolleyes:

    This is a billing error then, there is no BB package for €25, the options are

    Broadband Value 1Mb €20.00
    Broadband Express 3Mb €30.00
    Broadband Ultra 6Mb €40.00


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    #6
    anonymousjunkie
    Registered Users Posts: 223 ✭✭anonymousjunkie


    I knew my connection was crap but didn't realise how crap until I ran a speed check on it the other night. I'm on the 6mb but my results were about 3000 kb/s down and about 150 kb/s up. I've been harrassing customer service for about a week now, but they don't seem to give a crap, had an engineer out a few weeks back who noticed that my upstream power level was bit high, 55dbmv, has it been sorted?... of course not!


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    #7
    kmick
    Registered Users Posts: 3,375 ✭✭✭kmick


    billius wrote: »
    I think it's the opposite. According to speed tests I've been downgraded to a 1meg connection and I'm still being charged for the old 2meg connection (25eur a month)! Typical NTL!! I'll have to go through the hell that is customer services now!! :rolleyes:

    Stop paying and let them chase you.


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    #8
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    anonymousjunkie wrote: »
    I knew my connection was crap but didn't realise how crap until I ran a speed check on it the other night. I'm on the 6mb but my results were about 3000 kb/s down and about 150 kb/s up. I've been harrassing customer service for about a week now, but they don't seem to give a crap, had an engineer out a few weeks back who noticed that my upstream power level was bit high, 55dbmv, has it been sorted?... of course not!

    http://www.boards.ie/vbulletin/showthread.php?p=54972897#post54972897

    Mines stuffed too. Haven't been able to get through to them yet. :(


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    #9
    Neamhshuntasach
    Registered Users Posts: 2,168 ✭✭✭Neamhshuntasach


    My speeds are grand on NTL 6MB

    227207667.png


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    #10
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    Mines back to 1MB/100 today.


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    #11
    ferdvds
    Closed Accounts Posts: 8 ✭ferdvds


    Neamhshuntasach wrote: »
    My speeds are grand on NTL 6MB

    227207667.png

    Try around 8pm in the evening and tell us what happens, I'll wager its a different story then? Are you in Dublin 15 as well? I am in Tyrrelstown and it sucks really badly between 6pm and midight.

    My results are in this thread:

    http://www.boards.ie/vbulletin/showthread.php?p=55001135#post55001135

    *Edit* the Latest below... :'(

    228100794.png

    I have the 6mb broadband ultra package as well by the way which shows how bad the above really is

    *Edit 2* The latest

    228119995.png


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    #12
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    Mine varies quite a bit, but lately its been bad at peak.


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    #13
    ferdvds
    Closed Accounts Posts: 8 ✭ferdvds


    Log on at 3am and you will be fine as my latest speed check shows. What fantastic value for money NTL are...

    SARCASM OVERLOAD!!! :mad:

    THEY SUCK! :eek:

    228179940.png


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    #14
    ferdvds
    Closed Accounts Posts: 8 ✭ferdvds


    This morning, I will post again after 6pm tonight

    228274447.png

    I'll wager you all a beer it will drop hugely again :p


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    #15
    Moriarty
    Registered Users Posts: 6,007 ✭✭✭Moriarty


    ferdvds, there's no need to post the same thing in two threads.


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    #16
    BobbyD10
    Registered Users Posts: 620 ✭✭✭BobbyD10


    TEST_DATE DOWNLOAD_SPEED UPLOAD_SPEED LATENCY `SERVER_NAME DISTANCE
    5/24/2007 5:05 PM GMT 3260 kb/s 200 kb/s 77 ms Dublin < 50 mi
    5/24/2007 6:00 PM GMT 1674 kb/s 180 kb/s 59 ms Dublin < 50 mi
    6/4/2007 1:11 PM GMT 1928 kb/s 190 kb/s 66 ms Dublin < 50 mi
    9/4/2007 5:38 PM GMT 2598 kb/s 199 kb/s 70 ms Dublin < 50 mi
    1/30/2008 6:17 PM GMT 1975 kb/s 202 kb/s 57 ms Dublin < 50 mi

    Have these got worse or better. I'm on a 2meg connection.


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