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bye bye Magnet

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  • 07-02-2008 9:45pm
    #1
    subway
    Closed Accounts Posts: 6,131 ✭✭✭


    after 1 whole year of the best broadband llu and adsl2 has to offer, my happiness is coming to an end.

    i live in an area where magnet supply adsl2
    im moving to a house in the same area where magnet still supply adsl2.

    my current package is :
    8 meg broadband (peaking to 12 meg) with a 500gigity cap
    free tv
    free phone
    all for a 87 euro a month.

    if i move house i will lose my currrent package and be moved to their 3 meg package for around the same price with no phone or iptv.

    if i want a similar service to what i ahve now i can pay 150euro for a business package, which still doesnt include phone or iptv

    all i can say is, screw you magnet :(
    give me a call when you stop shafting existing good customers.


Comments

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    #2
    johnnyrotten
    Registered Users Posts: 3,593 ✭✭✭johnnyrotten


    Good for you! Vote with your feet


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    #3
    bigpaddy2004
    Registered Users Posts: 1,078 ✭✭✭bigpaddy2004


    I thought Magnet only provide the TV service where they have the fibre and not on the ADSL2 network?
    subway wrote: »
    after 1 whole year of the best broadband llu and adsl2 has to offer, my happiness is coming to an end.

    i live in an area where magnet supply adsl2
    im moving to a house in the same area where magnet still supply adsl2.

    my current package is :
    8 meg broadband (peaking to 12 meg) with a 500gigity cap
    free tv
    free phone
    all for a 87 euro a month.

    if i move house i will lose my currrent package and be moved to their 3 meg package for around the same price with no phone or iptv.

    if i want a similar service to what i ahve now i can pay 150euro for a business package, which still doesnt include phone or iptv

    all i can say is, screw you magnet :(
    give me a call when you stop shafting existing good customers.


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    #4
    subway
    Closed Accounts Posts: 6,131 ✭✭✭subway


    they can offer it over any network, they stopped offering it to new customers arounf april last year.

    tehy said existing customers services wont be affected by the change in offering, but apparently you can never move house!

    ive posted on here plenty of times about my experiences with magnet iptv over adsl2.
    the pciture quiality was really good, somewhere between ntl digital and hd.
    but the service would work perfectly for days and then jsut starting having random droputs, making it unreliable for me.

    i believe smart now offer the service over adsl2 using the same equipment that magnet gave me.

    if magnet are reading this, you can keep the iptv, offer me the phone and broadband package im on at the same price (like you said you would) and you can continue to take my money at my new address

    http://www.enn.ie/article/9897188.html


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    #5
    kin9pin
    Closed Accounts Posts: 959 ✭✭✭kin9pin


    Existing customers are also unable to upgrade their package on adsl2. I am on the 4Mb and asked for the 8Mb only to be told they won't do it as I'm not on FTH.


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    #6
    subway
    Closed Accounts Posts: 6,131 ✭✭✭subway


    its been know for a while that they dont offer the old packages to new customers.
    im more p*ssed that they wont let an existing customer keep it if they move home.

    i suggested to them that they are now holding the market back in my area as other operators that are offering adsl2 are only looking at currently unbundled areas.
    he couldnt answer but hinted that new packages will be available soon to compete with other vendors.

    guess we will see...


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    #7
    d22ontour
    Registered Users Posts: 3,383 ✭✭✭d22ontour


    subway wrote: »
    after 1 whole year of the best broadband llu and adsl2 has to offer, my happiness is coming to an end.


    my current package is :
    8 meg broadband (peaking to 12 meg) with a 500gigity cap
    free tv
    free phone
    all for a 87 euro a month.

    Best ?

    I am getting 8mb uncapped ' really 6mb' now atm from Smart on adsl2 with free phone for €38 a month.Paying over twice what i pay for the same speeds with a cap doesn't make it better imo.

    :p


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    #8
    Terrlock
    Registered Users Posts: 686 ✭✭✭Terrlock


    Is smart broadband in your area ?

    You'd be mad too choose magnet or any other broadband company over smart.

    Your magnet package ain't the best available !!


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    #9
    subway
    Closed Accounts Posts: 6,131 ✭✭✭subway


    12 meg for 87 (including line rental) is pretty good.
    and considering you cant even get your full 8 meg, id say thats pretty bad - cost isnt the most important factor


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    #10
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    subway wrote: »
    12 meg for 87 (including line rental) is pretty good.
    and considering you cant even get your full 8 meg, id say thats pretty bad - cost isnt the most important factor

    If cost isn't an issue then what are you complaining about?
    Just pay the €150 for the similar business package you mentioned.


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    #11
    subway
    Closed Accounts Posts: 6,131 ✭✭✭subway


    ok, thanks for the advice


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    #12
    subway
    Closed Accounts Posts: 6,131 ✭✭✭subway


    update: a happy ending

    magnet have offered to give me the 8 meg at my new address, and theyve told me that they got rid of caps a long time ago :D

    might even work out cheaper for me too :)


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    #13
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    Result.:)


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    #14
    kin9pin
    Closed Accounts Posts: 959 ✭✭✭kin9pin


    subway wrote: »
    update: a happy ending

    magnet have offered to give me the 8 meg at my new address, and theyve told me that they got rid of caps a long time ago :D

    might even work out cheaper for me too :)

    When did they offer this? I queried new speeds 2 weeks ago and got a standard "we are reviewing our packages" response. I'm on the 4Mb LLU pack and they refused to upgrade me to 8Mb.


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    #15
    subway
    Closed Accounts Posts: 6,131 ✭✭✭subway


    they dont offer the 8 meg to new customers, but the netowkrk is physically capable of handling it.
    i spoke to a manager who said he would set my download speeds at 8 meg at the new address becasue i was already on that pakage anyway.

    he did say there were new packages available in the coming months.


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