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voadfone porting issues

  • 22-02-2008 3:50pm
    #1
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭


    Just like to give people a heads up if buying online from vodafone. I bought a new phone from vodafone online recently and wanted to port my current o2 number over to vodafone. Grand, sms with porting auth code arrived along with new phone and sim card. Rang VF on number provided and gave 5 digit code to port. Agent said port would go thru in 2 hours. 48 hours later nothing has happened.

    Anyways being in possession of a large number of free o2 sims, one with a very good number indeed (better than my original number which failed to port) I went to my local phone shop and ported the o2 number to VF in 20 mins.

    My advice is not to bother with the online option if you wish to port with vodafone. There seems to be serious issues with the online store and porting.


Comments

  • #2
    SMERSH
    Closed Accounts Posts: 198 ✭✭SMERSH


    I have a similar tale of woe again involving porting a number to vodafone via the online method. I decided to switch from 3 to vodafone a few weeks ago and take out a 12 month contract. I purcahsed a phone online and awaited new phone. I gave them the details of the 3 phone number and account number to be ported. Phone arrived 3 days later and when I turned on my new phone the sim failed to register. I called vodafone who said they had no porting request despite me doing it online. They told me it was 3's problem and I should call them to sort it out.

    I told my husband this and he went WTF? So he rang vodafone back and chewed the guy on the phone out of it when he suggested to call 3 again. After asking for a supervisor they put thru the port straight away. Problem solved.

    I do agree I would have been better off buying in a shop as this would not have happened. Bond I sympathise with you and I hope you get sorted out soon.

    Is this type of problem common with vodafone?


  • #3
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    Well I rang them again today to see what was up with the port. They said they have no record of any port request and that I should call o2. Tbh I am not bothered if they never port the number now as I ported a different number via a shop to use in the vodafone locked handset.

    The only question I have is will I ever be able get a NAC out of vodafone for the phone?


  • #4
    Sam Vimes
    Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭Sam Vimes


    SMERSH wrote: »
    I called vodafone who said they had no porting request despite me doing it online. They told me it was 3's problem and I should call them to sort it out.

    vodafone told you to call 3 to request that your number be ported to vodafone? that's f*cking ridiculous. if you're porting to vodafone then obviously vodafone have to contact 3. he was just fobbing you off


  • #5
    SMERSH
    Closed Accounts Posts: 198 ✭✭SMERSH


    Sam Vimes wrote: »
    vodafone told you to call 3 to request that your number be ported to vodafone? that's f*cking ridiculous. if you're porting to vodafone then obviously vodafone have to contact 3. he was just fobbing you off
    I kid you not. 2 different agents told me to contact 3 to resolve the issue. The matter was only resolved after asking for a supervisor.
    Bond-007 wrote:
    They said they have no record of any port request and that I should call o2.
    Seems to be a standard line at vodafone.


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