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Best Garages
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22-02-2008 6:49pm#1
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I posted two reviews on the site - one positive and one negative. The negative one is no longer there. Nothing I said was exaggerated or can't be backed up by paperwork etc. What, then, is the point of the site? Might as well just ask the SIMI for a recommendation
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Deegs, changed the name because felt that recommendagarage was a bit long for a name, also bestgarages is a better representation of what we are trying to achieve. Personally liked the original name but that was the feedback we got.
Jawlie - the site works on the basis of positive reviews of garages by users. Therefore we don't just list all garages, someone has to recommend a good audi garage in dublin before they appear. We are only getting off the ground at the moment, so as people use the site more you should start seeing some garages which have been recommended.
Split62500 - The basis of the site has changed slightly, we are trying to focus on the best garages not the bad ones. (I need to check the reviews you submitted as we are still ironing out some ratings issues). I would like the site to be somewhat like the michellin star awards for garages, i.e. the michellin guide doesnt list bad restaurants. As many people have pointed out the proces of giving negative reviews of garages is fraught with legal issues and for the sake of keepinig the site as a useful guide this is something we want to avoid. We do still accept negtive reviews because its the overall average rating of a garage which decides if it appears on the site or not.
At the end of the day the site is still in its infancy and we are trying some different things and ideas to get it right, so thanks for the comments, hopefully this will evolve into a valuable asset for the motoring community
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Deegs, changed the name because felt that recommendagarage was a bit long for a name, also bestgarages is a better representation of what we are trying to achieve. Personally liked the original name but that was the feedback we got.
OK, main thing is to listen to your feedback and interpret it correctly.
Personally "best garage" sounds like a list you have purposely devised, whereas "reccomend a garage" "garage reccomendations" "garage reviews" etc sound more like what you are getting accross, Best garage to me sounds like expensive garage!. It just means that the people searching for your kind of site wont find it and the people searching for the something else will find you. Either situation is bad.
One side note... NEVER put your title words in plural. People are lazy, they will just type "bestgarage" not "bestgarages" (i know, i just did that
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Other than that its a good site, but put some work into the navigation, I found it hard to make my way back from a garage review. Well done, i will use this myself and have 3 garages to put in in Cork, 2 good 1 bad 0 -
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Thanks for the comments, its interesting to see different viewpoints and as I mentioned most of the existing changes were made based on previous comments on these boards so its a worthwhile excercie.
Other review sites such as ratemyteacher and tripadvisor are hosted from the US where the libel laws are a lot less restrictive, freedom of speech and all that.
On our site we are playing around with the display or not of reviews, and its something we are trying to get right and use in a way that will make this site a valuable resource. This is a bit hard to do effectively until we get a large amount of reviews, however all reveiws submitted are stored and its just trying to figure out what we display so nothing is ignored (and the negative reviews/ratings are always used in the garage overall review).
No one has tried to do what were doing (certainly not to my knowledge) or done it to date so bear with us while we get this right, its takes time and a bit of thinking but I'm confident we'll get there and as spit mentioned hopefully it will result in garages improving their service because of whats on the site. 0 -
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Jeez lads, give him a break he's trying to improve customer service for YOU.
Good luck with the site
Are you saying that, as someone is trying to improve customer service for "YOU", we should not post our thoughts or comments? Or are you saying we should only post nice thoughts saying how wonderful it all is?0 -
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Auto Consulting wrote: »Just one other observation, the site was designed by "eganfreelance" - is there a link there with egan007?
Mmmm...well spotted - Egan007 has also posted in the 'Digital Art and Design' and 'Programming' sections of Boards...
:D... 0 -
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thanks Autoconsulting, I know what your saying but really the focus of the site is on the good garages. As I said before my view of the site would be like a michellin/AA/Georgina Campbell food guide in that it should be a reference to those looking for good service/value. These guides dont' tell you where not to eat, if a restaurant isn't good enough it just doesn't get displayed. Now, I know there are differences and some issues with this process and that what I'm trying to solve, at the moment this seems the best way and I hope it works, if not then we'll have to look at other solutions
Other ratings site (we all know the ones) which are hosted in the US aren't in my view very useful and more often than not end up as just sites to b*tch about and moan - I don't want this site to be like that, we want to be positive. its important to note that all reviews good and bad are used though to calculate the overall rating, therefore if a garage has one good review and ten bad ones, then the ten bad ones will result in it not been shown.
I also know that as spit mentions, people are more likely to post when they have bad experiences, but I am hoping that this will change as the site becomes more popular and has more reviews and people find it useful. This is how tripadvisor works, there are as many positive reviews on this as negative and we as consumers need to get in a habit of praising good service as well as slating bad.
Jawlie, I appreciate all comments and these are important in deciding the direction the site takes, naturally it mightn't be everyones view on how it should work but I hope in time it is more useful for you, but I do takes everyones comments - thats why I posted here!
BTW, you have a chance of winning a Sat Nav system for all reviews posted in Feb and March
rgds,
Bestgarages.0 -
As I said before my view of the site would be like a michellin/AA/Georgina Campbell food guide in that it should be a reference to those looking for good service/value.
I'm not sure the analogy, between food and getting a car serviced, works. Firstly, because when we pick up our car after a service, the majority of us have no idea if it has been well serviced, or badly serviced, or if it has actually even been serviced.
With restaurants, on the other hand, we all have a good idea about what constitutes good food and service and can judge for ourselves as the courses arrive.
Now, if you were doing a michelin/AA/georgina Campbell type operation where you sent cars to be serviced by guys who work for you, who could afterwards asses the car and asses and report on the quality of the service, that could be useful.
However, if all they were allowed to do was publish "good" reports and not tell us about the garages which are shysters, even that would seem of dubious value.
And that's the difference between what you propose and the Michelin/AA/Georgina Campbell type operations. They send experts to assess for the rest of us, and then report without being censored and told they can't include reports which are not good.
To invite anyone who wants to write a review to do so, when 99% of the people who will respond are probably not qualified to assess how good, bad or indifferent the servicing of their vehicle was, seems a little pointless. Especially when what is likely to happen is that the garages themselves, under the cloak of anonymity, will write under assumed names wonderful reviews of their own establishments. What good is that information to anyone?BTW, you have a chance of winning a Sat Nav system for all reviews posted in Feb and March
I bought my first GPS in 1999 having used a similar model to help find my way across africa in late 1998, and I still have it. Its a Garmin GPS III and such a wionderful tool!0 -
Now, if you were doing a michelin/AA/georgina Campbell type operation where you sent cars to be serviced by guys who work for you, who could afterwards asses the car and asses and report on the quality of the service, that could be useful.
Believe it or not this is something I have thought about, and maybe its something we can do with a panel of 'experts' from somewhere like here, and have also thought about assessing garages ourselves with panel of reviewers and we would be more than happy to publish the full details good and bad as we can stand over these. But... thats a bit away just yet, haven't quite got the resources just yet
All your points are valid and have been considered, maybe bear with us and hopefully the site will evolve into something you consider worthwhile, we can but try, as they say Rome wasn't built in a day!0 -
Believe it or not this is something I have thought about, and maybe its something we can do with a panel of 'experts' from somewhere like here, and have also thought about assessing garages ourselves with panel of reviewers and we would be more than happy to publish the full details good and bad as we can stand over these. But... thats a bit away just yet, haven't quite got the resources just yet
All your points are valid and have been considered, maybe bear with us and hopefully the site will evolve into something you consider worthwhile, we can but try, as they say Rome wasn't built in a day!
Well, I wish you well with it, even thought you don't address the points I made!0 -
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