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3 customer support issue

Tuvok · 2008-02-24 15:06:21

I am with 3 and I upgraded my handset last year after a lot of phone calls from 3 trying to convince me to do so. I was out of contract and I had a very good phone and they were trying to offer me a new contract and a pretty awful phone. I told them that there was no incentive for me to upgrade as the phone that they were…

24-02-2008 4:06pm

#1

Tuvok

Closed Accounts Posts: 40 ✭

Join Date: December 2007

Posts: 34

I am with 3 and I upgraded my handset last year after a lot of phone calls from 3 trying to convince me to do so. I was out of contract and I had a very good phone and they were trying to offer me a new contract and a pretty awful phone. I told them that there was no incentive for me to upgrade as the phone that they were offering was no were near as good as my current phone. This went on for months.

One day I got a call from a guy saying he was a supervisor and he basically asked me what would it take for me to renew my contract. I told him that I wanted a phone which cost a lot more for free. He made me an offer were by I would get the phone for free but I would have to pay the money up front first. I would then get refunded the money over the next 6 months in installments.

I got €40 of this refunded but I am owed another €60. I rang up to ask why this hasn't been refunded and I was told that I was only due €40. Basically, I was lied to so that i would upgrade!!! I have got the guys name who I dealt with and I have found out that he is back in tomorrow so I have asked for him to call me. Has this happened to anyone else?

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Comments

#2 24-02-2008 4:25pm

Sam Vimes

Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭

Join Date: June 2005

Posts: 21314

that's 3 for you. a lot of people on boards won't talk to them on the phone anymore. they insist on doing everything through email so they'll have a record of what was said.

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#3 24-02-2008 4:32pm

Tuvok

Closed Accounts Posts: 40 ✭

Join Date: December 2007

Posts: 34

Yeah, I should I have done that. He will probably say that he doesn't remember. All calls are recorded in 3 so I am going to tell the guy to have a listen to the conversation that we had last year to confirm that he has not followed through on his promise.

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#4 25-02-2008 1:26am

flywheel

Registered Users, Registered Users 2 Posts: 4,027 ✭✭✭

Join Date: April 2002

Posts: 3688

please familarise yourself with the Rules of posting in this forum, in particular about customer support issues with operators:
http://www.boards.ie/vbulletin/showthread.php?t=2055193994

i.e. take it up directly with the operator, or the relevant consumer affairs body. not here.

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This discussion has been closed.