American Eagle (Clothing)

godtabh

My order has been in processing since the 23rd. I emailed them a few times but they never got back to me.

I sent them a photocopy of my passport and credit card statement today. How long will it take for them to get it sorted?

WIZWEB

paddydriver wrote: »

These last few orders received above, with no customs - were these totals excluding shipping etc? Do AE place the total value incl shipping on the docket? My guess is not as it would not make sense to be paying VAT and duty etc on shipping charges too... or do we?

Out order was $138 but shipping added $40 so taking over over the perceived $150 safety barrier

Shipped from Kansas last night so hopefully see something before end of week. Wife is eager for new threads for the weekend:)

!


Mine arrived today. Ordered 24th. Quality and sizes not bad except for large tall jumper which is a little big. Sure I'll grow into it!

Price on the front of my package was for full price goods without postage.

pilot1087

my stuff came today as well... Price on front did not include postage... total was $109.... no customs charge thank God

karltimber

Both my orders were for around 140$ incl postage and no customs.

I returned 2 tops - 1 from each order the other day so will see how that pans out. Just wanted to exhange them for different sizes.

K

Disco Stu

I've ordered twice from them, both came fast and clothes are good quality...!

Had the issue with the credit card for the first order, mailed their customer services and asked what the problem was, and just kept on questioning them when they replied with their standard response and after I'd questioned their way of doing it a couple of times they mailed me to say the order had been accepted and it was delivered about a 2 days later....

I would say it is worth getting though, clothes are good, and decent range of sizes if you're a big lad like me...!! :rolleyes:

conor052001

karltimber wrote: »

Both my orders were for around 140$ incl postage and no customs.

I returned 2 tops - 1 from each order the other day so will see how that pans out. Just wanted to exhange them for different sizes.

K

how much did it cost you to post each of them back?

Ideo

I ordered 2 tees and 2 polos. goods came to about 75, shipping added 30 so 105 for the lot. the price on the outside was the total, i.e. 105

paddydriver wrote: »

These last few orders received above, with no customs - were these totals excluding shipping etc? Do AE place the total value incl shipping on the docket? My guess is not as it would not make sense to be paying VAT and duty etc on shipping charges too... or do we?

Out order was $138 but shipping added $40 so taking over over the perceived $150 safety barrier

Shipped from Kansas last night so hopefully see something before end of week. Wife is eager for new threads for the weekend:)

karltimber

conor052001 wrote: »

how much did it cost you to post each of them back?

I put two items together in one bag - same one they used - and it cost 8euro.
worth it to have all items worth wearing - size wise.
It seems medium in classic and vintage can differ a lot.

but in the end all worth it.

ya wouldn't get much in river island or next for 80/90euro nowadays

k

kaylden

If you are sending something back to them you should always send with a tracking number just incase it gets lost or they say that they never got it.

X-Calibre

Anyone order with a 3v card and have any issues? I've been asked for the usual ID and statement but obviously dont have one with a 3v. Didnt get any joy via email. Anyone know what number to call them from Ireland?

inspiron6000

I ordered stuff on the 2nd April and on the tracking site there is no information, states to allow up to 24hrs but its been nearly 48. anyone have this problem??

ShoulderChip

yeah they nevr give me a tracking id

Tails142

Tails142 wrote: »

Finally got an email saying the items had shipped without any issue. Will let you know if I get stung by customs, order came to $234

got my stuff today, had to pay €53 to customs, still a great deal though, yay

besty

Got stuff yesterday, €80 worth. No customs!

Gran Hermano

http://www.retailmenot.com/view/ae.com

Voucher code: 33462192
Take 15% off....good through April 20, 2008

Above code is working, just placed another order.

bigslick

Missed delievery of my stuff today but note was left saying i owed €45 customs!! im still in shock, my order came to $158 and this included $40 shipping, so my order total was actually $118.

to be sure i shall be having words with the post office on monday. am furious :mad:

Gran Hermano

bigslick wrote: »

Missed delievery of my stuff today but note was left saying i owed €45 customs!! im still in shock, my order came to $158 and this included $40 shipping, so my order total was actually $118.

to be sure i shall be having words with the post office on monday. am furious :mad:

Bad news but it's the luck of the draw and a bit of a lottery whether you get
caught - I've had to pay on one from three orders, all orders around the
USD 150 mark.

You're charged on the price of the clothes plus the price of shipping, USD158
in your case, as the value of the goods is the price it cost you to get them
to your doorstep.

I honestly feel that the price of the clothes even taking customs into account is good value
- hence I placed a fourth order today

paddydriver

Jayzus...

ITEM SENT TO CUSTOMS PORTLAOISE MAIL CENTRE CO LAOISE 4 April 08
ITEM RECEIVED PORTLAOISE OVR CO LAOIS 4 April 08

Guess I better meet postie with a cup of tea and a cake... a bribe

Order was app $138 + $40 shipping.... crisp brown one will be required for this I guess.

Next time will keep the whole thing, incl shipping, under $150 and see what happens. Any more discount codes about:rolleyes:

Lets see Monday - I will be at work so wife can sort it out:)

bigslick

Any have a link to where i might find custom rates for the duties added on as it seems bit much that they added on nearly 50% onto my order value!! :mad:

Davy

paddydriver wrote: »

Jayzus...

ITEM SENT TO CUSTOMS PORTLAOISE MAIL CENTRE CO LAOISE 4 April 08
ITEM RECEIVED PORTLAOISE OVR CO LAOIS 4 April 08

does this defo mean you will be charged customs and not just checking process instead of checking at the airport? or does it go to the portlaoise after being flagged at the airport?

paddydriver

Not sure davton... was hoping some of the seasoned shoppers on here might be able to tell me

From what I can tell elsewhere it seems everything goes through customs... but what gets charged is hit and miss.

WIZWEB

davton wrote: »

does this defo mean you will be charged customs and not just checking process instead of checking at the airport? or does it go to the portlaoise after being flagged at the airport?

My stuff was sent to these locations (Portlaoise) last week and I didn't have to pay customs. My actual delivery point is very near Dublin Airport which seems mad if it flew in through there!

abcxyz123

paddydriver wrote: »

Not sure davton... was hoping some of the seasoned shoppers on here might be able to tell me

From what I can tell elsewhere it seems everything goes through customs... but what gets charged is hit and miss.

Wrong, everyones does not go through customs, its quite clear when you track your order with USPS.

Order not flagged by customs;
Arrived Abroad, February 29, 2008, 3:01 pm, IRELAND
International Dispatch, February 28, 2008, 2:14 pm, O'HARE APT/CHICAGO
Processed, February 28, 2008, 2:12 pm, CHICAGO, IL 60666
Processed, February 27, 2008, 3:01 pm, KANSAS CITY, MO 64121
Electronic Shipping Info Received, February 27, 2008

Order went through Customs, and charged well before Portlaoise

Out of Foreign Customs, February 08, 2008, 4:37 pm, IRELAND
Into Foreign Customs, February 06, 2008, 3:17 pm, IRELAND
Arrived Abroad, February 06, 2008, 3:16 pm, IRELAND
International Dispatch, February 05, 2008, 2:11 pm, O'HARE APT/CHICAGO
Processed, February 05, 2008, 2:08 pm, CHICAGO, IL 60666
Processed, February 04, 2008, 2:45 pm, KANSAS CITY, MO 64121
Electronic Shipping Info Received, February 04, 2008

samo

I've been trying to track my order since it was sent March 31st but the Ae site keeps coming back with, 'we are updating the site' so have no idea where exactly in the world it is!!!

dor83

samo wrote: »

I've been trying to track my order since it was sent March 31st but the Ae site keeps coming back with, 'we are updating the site' so have no idea where exactly in the world it is!!!

You can track it on the USPS site if its still in the US and the An Post site once it arrives in Ireland. Just put the tracking no. into those sites and you should have a better idea of where it is. I had the same problem with the AE site myself and checked on the sites I gave you to find out that both orders are with ustoms in Portlaoise.

Makaveli

bigslick wrote: »

Any have a link to where i might find custom rates for the duties added on as it seems bit much that they added on nearly 50% onto my order value!! :mad:

21% VAT on total order (shipping + your items)

$158 = roughly €100.

So 21% is €21.

Post Office charge €5 handling fee, so €26.

Customs, I don't know how it's worked out but anything around the $150 to $170 mark seems to come in for charges of about €17 to €20.

So let's say €19, there's your €45.

karltimber

I think it's worked like this.

order of 100euro.
duty 0%-14% = possibly 14euro = 114euro
By 21%vat = 137euro + 5euro delivery

total - 142euro.

I think :rolleyes:

k

samo

dor83 wrote: »

You can track it on the USPS site if its still in the US and the An Post site once it arrives in Ireland. Just put the tracking no. into those sites and you should have a better idea of where it is. I had the same problem with the AE site myself and checked on the sites I gave you to find out that both orders are with ustoms in Portlaoise.

Excellent, thanks for that - mine was apparently en route to customer as of 5th April in Navan!

Cheers, hopefully will have a bit of American Eagle stuff by tomorrow so.

SQDD

I'm afraid customs is worked out like so... (For AE)

Say you're order total (BEFORE sale price) is $200
and so you pay around $170 factoring in the discount PLUS $50 shipping.

Well customs take you Order total Before sale price - $200, and they take 30% of that, giving $60.

Now they do the classic Apple job of changing the dollar sign to a euro sign (I'm serious) and so you $60 customs becomes E60.

Voila... the shipping price is generally not factored in.

And so that is how you pay E60 customs on E110 worth of clothes. (Nearly 60%)

agentgreen

Once you have the clothes are you likely to get a letter to say you owe customs after that like Fedex??

cgarvey

Possibly, but I think it's more UPS than USPS (via An Post) that do that.

godtabh

Does any one have a fax number for this lot?

I've emailed them and rang them and nothing so one last attempt is a fax but cant find it

joeswatch

If it's the customs you are looking for then the following is a direct link (taken from Anpost.ie) and the guy that answers is a customs guy who told me recently that I pay on anything new or secondhand (i previously thought that charges were only on new goods). Much to my dismay when I had to fork out 85 euro to them. I'll know the next time.

'Customs have a statutory right to examine all parcels coming from outside the EU. It is the Revenue Commissioners who raise these charges and An Post collect them on their behalf. For further details you can contact them directly on 01 7059737.'

weemcd

my stuff arrived today, very happy with it all, sizes all seem european-ish so they fit perfectly, all in all the delivery probably took 7-8 days, but that includes a weekend.

kgiller

weemcd wrote: »

my stuff arrived today, very happy with it all, sizes all seem european-ish so they fit perfectly, all in all the delivery probably took 7-8 days, but that includes a weekend.

I sent off for mine 12 days ago and still no sign of it ...
How long did anyone else have to wait for their deliveries?

godtabh

kgiller wrote: »

I sent off for mine 12 days ago and still no sign of it ...
How long did anyone else have to wait for their deliveries?

Did you check your status? I ordered mine on the 23rd of March and still no sign of it being updated. Sent off passport and credit card statement to them and still nothing.

kgiller

kearnsr wrote: »

Did you check your status? I ordered mine on the 23rd of March and still no sign of it being updated. Sent off passport and credit card statement to them and still nothing.

I just checked the website and the tracking order tab. It says that the order has been shipped, but nothing about where it is at the moment... I ordered mine on the 27th March. Anyone else in the same boat? Just want to know how long it took others to receive theirs.

paddydriver

I ordered end of March too and no sign yet - it was last in Portlaoise but now it seems the an post tracking site is down.... great.

samo

My order made on March 28th was sent March 31st and arrived yesterday....

customs free, unlike my threadless tshirts which incurred a charge of 15 euro (for a 45 euro order :eek:)

kgiller

samo wrote: »

My order made on March 28th was sent March 31st and arrived yesterday....

customs free, unlike my threadless tshirts which incurred a charge of 15 euro (for a 45 euro order :eek:)

What! Thats annoying. Im still waiting for mine and it only took 3 days for your order, which was made after mine. I must say i am quite jealous. Everytime the door bell rings i think its my clothes, but just jehovah's witness'

samo

yeah, I guess An Posts 5 euro customs collectton fee has bumped that price up a bit for the Threadless order

The shipping on the order was $17usd and the goods $60 so €15 is a bit crap for customs, but its only the 2nd ever thing after countless orders the last few years from different places thats gotten hit with customs so I'll live with this one.

Hate to think how much they would have me for for the American Eagle stuff :eek:

SEORG

agentgreen wrote: »

Once you have the clothes are you likely to get a letter to say you owe customs after that like Fedex??

Has this happened to you?

agentgreen

SEORG wrote: »

Has this happened to you?

It's happened to my sister with Abercrombie clothes through Fedex, was just wondering if this happened with an post...

agentgreen

Has anybody returned clothes here? Was it expensive, much hassle and was there a long wait and did they recharge you postage?

Thanks

Davy

j14 wrote: »

Got mine today too, $148 (including shipping) no customs. I think the lads may be onto something as this time it was a plastic bag whereas last time I was hit for customs it was delivered in a cardboard box. Although last time I did order $215 worth of clothes.

a lot of truth in this! only ones i have ever paid customs on, cardboard box came today was stung for €45

Steak

agentgreen wrote: »

Has anybody returned clothes here? Was it expensive, much hassle and was there a long wait and did they recharge you postage?

Thanks

I returned clothes but I just returned them for a refund, not an exchange. it cost me ~€21 registered post and took them about 3 weeks or so to refund the money back into my account.

no hassle at all. all the instructions you'll need come on the invoice docket thingy.

EDIT: I don't think they charge you for posting if they are sending you out clothes as part of an exchange.

paddydriver

Result (So Far) - Postie in his van (Call him Pat;-)) just dropped my stuff off this morning and whilst it had a charges label of €53 on front of the bag - he did not collect!

Maybe its cause I came down half dressed and he got an eye full....

Not sure what happens now and I would hope they will not come a calling again.

kgiller

paddydriver wrote: »

Result (So Far) - Postie in his van (Call him Pat;-)) just dropped my stuff off this morning and whilst it had a charges label of €53 on front of the bag - he did not collect!

Maybe its cause I came down half dressed and he got an eye full....

Not sure what happens now and I would hope they will not come a calling again.

Paddy, how much did your order cost and when did u order? Im still waiting on my order and am preparing myself for some customs charges...:(

kgiller

My stuff finally arrived this morning. 14 days it took. Which isnt too long i suppose. BUT. There was a hefty customs charge on it. €57.78!!! The order total was $222 including shipping of $50. The postman said that it was such a big package that they must have noticed it, and in future to keep it to under €100 or $100, im not sure which. In future i think i will make a number of smaller orders at the same time, instead of one big one...

death1234567

kgiller wrote: »

My stuff finally arrived this morning. 14 days it took. Which isnt too long i suppose. BUT. There was a hefty customs charge on it. €57.78!!! The order total was $222 including shipping of $50. The postman said that it was such a big package that they must have noticed it, and in future to keep it to under €100 or $100, im not sure which. In future i think i will make a number of smaller orders at the same time, instead of one big one...

I think if you buy somthing worth under €40 then you won't have to pay customs for definite, anything > €40 and you run the risk of being caught. AFAIK.