American Eagle (Clothing)

NiSmO

This post has been deleted.

kmart6

kearnsr wrote: »

how what?

Did you get a refund from the VHI?!

mcic

kmart6 wrote: »

Did you get a refund from the VHI?!

Probably for medical expenses. It's unlikely that the VHI are refunding people for customs charges!

kmart6

Clothes?! Medical expenses?!

louis626

bigslick wrote: »

Any have a link to where i might find custom rates for the duties added on as it seems bit much that they added on nearly 50% onto my order value!! :mad:

http://www.revenue.ie/leaflets/guide_to_importing_goods_through_the_post.pdf

Basq

Ordered a few things on Sunday night.. they cancelled one of the items, without any notice to me, and they left the total the same.

Had to phone them (not easy considering their webmail was down, and I was in a rush) for a few reasons:

1. The incorrect price would have added on a nice chunk of customs for an item I didn't recieve
2. The reduction in price would have also reduced the shipping by $10
3. Wanted a reason why the product was cancelled

Kinda got it sorted over the phone.. the customer service agent said it should have reduced the cost but it didn't. And I asked her to reduce the shipping appropriately. She said she'd need to a higher department e-mail for a refund. Forgot to ask them on the phone if my shipping invoice would reflect the new price, so I'll have to phone them later!

Urge to kill... RISING! :mad:

patrickincork

Got 150 euro worth shipped for free to a Canadian address on Sunday. Family living there so they're gonna remove the tags and send it here. Anything to avoid the customs!

Genghis

patrickincork wrote: »

Got 150 euro worth shipped for free to a Canadian address on Sunday. Family living there so they're gonna remove the tags and send it here. Anything to avoid the customs!

Aren't AE american? If so your family will be charged customs duties in Canada! And afaik they aren't hit and miss about it either. Customs always collect or so my
Sister in law who lives there says.

Basq

Does the shipping invoice from American Eagle contain the price including shipping?

My order was shipped before they could reduce shipping I think.

victomized

Order on ebay, I always orders clothes and they come from other countries ie. Canada, USA, CHINA, UK and the clothes are never taxed....

Basq

victomized wrote: »

Order on ebay, I always orders clothes and they come from other countries ie. Canada, USA, CHINA, UK and the clothes are never taxed....

You were just lucky.. items from EBay can still be liable to customs charges.

Gran Hermano

basquille wrote: »

Does the shipping invoice from American Eagle contain the price including shipping?

My order was shipped before they could reduce shipping I think.

The invoice on the front of the parcel shows shipping costs and to make things worse it shows the price of all items before any discounts or special offers. So if customs charge you it's on full list price and shipping.

Basq

Balls to that.. not impressed with that! :mad:

Especially considering the questionable nature of my shipping invoice.

mad m

basquille wrote: »

Balls to that.. not impressed with that! :mad:

Especially considering the questionable nature of my shipping invoice.

Basquille is the cannon fodder......Will wait till you receive yours before ordering....

+1 for Basquille......:)

patrickincork

Ya i was charged about 15 dollars on duties to Canada, still a lot better than what i'd be paying

Kingkong

ordered $173 less discount of $26 = $146+ postage $40= $186.

2 days in Portlaoise customs $45. Overall recieved package with in 1 weeks of ordering.

Dont think with customs its worth ordering.

Basq

Recieved yesterday, and no customs charges for me.. chuffed!

T-b0n3

Im still waiting for my delivery to come. I orddered it sunday night. Was hoping to have it before the weekend.

Adam

Davy

T-b0n3 wrote: »

Im still waiting for my delivery to come. I orddered it sunday night. Was hoping to have it before the weekend.

Adam

Did you try the track and trace and see where it is?

basquille, what was the amount on the invoice?

Creamy Goodness

20% off with this code.

AE Discount Code: 46679413

just bought these

http://www.ae.com/web/browse/product.jsp?catId=cat380149&productId=prod3950209
http://www.ae.com/web/browse/product.jsp?catId=cat380149&productId=prod4120071

20 Times 20 Times

I just ordered there , but didnt receive any confirmation email or anything. Did people receive there's straight away ??

Basq

davton wrote: »

basquille, what was the amount on the invoice?

Hmmmm.. not sure. Box isn't close to hand but I'll let you know later. I do know they charged me an extra $10 for shipping (but rang them last week, and they said they'd refund me) as what I bought was just $100 (which is $40 shipping) but they cancelled a top that was out of stock which brought it down to under $100 (which should have been $30 shipping) but they never reduced the shipping.

Sarge wrote: »

I just ordered there , but didnt receive any confirmation email or anything. Did people receive there's straight away ??

Maybe not straight away but pretty close after I ordered. Ordered about 10.30 last Sunday night, and from a quick look at my e-mail - got the order confirmation at 10.49.

Creamy Goodness

sangre i didn't get a confirmation either.

but if you log in to your account and check order history and see if the order is still there.

innocenteyesuk

T-b0n3 wrote: »

Im still waiting for my delivery to come. I orddered it sunday night. Was hoping to have it before the weekend.

Adam

I ordered last Sunday too and it hasn't been sent yet.

I ordered three Sundays ago and it arrived on the Thursday of the following week. I emailed them yesterday to complain.

Lexus1976

The custom duty and taxes will be quiet high on these items. i bought a few t shirts from Abercrombie and Fitch and was charged custom duty and tax of nearly €80:mad:

Basq

Oh.. and davton, the amount stated on the invoice was $136.65.

It included the price of each of the items as they were individually priced in the sale, but didn't factor in any promotions or the 20% off code I used.

For example, I bought this cap and even though it was 'Buy One, Get One Half Price' on sale items last week and I used a 20% voucher - which brought the price of it down to $3.98 - it still stated $9.95 on the invoice.

vasch_ro

Cremo wrote: »

20% off with this code.

AE Discount Code: 46679413

just bought these

cheers worked a treat for me

shortys94

Lexus1976 wrote: »

The custom duty and taxes will be quiet high on these items. i bought a few t shirts from Abercrombie and Fitch and was charged custom duty and tax of nearly €80:mad:

You wont incur customs on this stuff unless your spendin around 180 euro, its priority mail, not UPS or Fedex, never order online from abercrombie, your just asking to pay fees.

Scoobydooo

Just got my stuff this morning but was charged €56 customs the whole order came to about €133 could someone please check if this is right because it seems alot !! Thanks

T-b0n3

Yea I got my yesterday.

€40 customs charge! So ****. Ah well I'm still happy.

Adam

Carmeii

i didnt get a confirmation email either and cant remember my booking ref. did people still receive theirs even tho they didnt receive a confirmation email?

tvnutz

I ordered a few things on Monday,got a confirmation e-mail right away saying my order had been placed. Then on Tuesday I got another e-mail saying it had shipped. It arrived this morning. Very happy,wasn't expecting it so fast. Didn't get hit with customs either because the order only came to $108 including shipping,which is about €85.

The Fool

No charge on the customs lottery for me either:D
60 euro worth

kgiller

Got an email today saying that theres 25% off this friday, saturday and sunday with the following code ...

37481094

I havnt used it, but its worth a try.

brightkane

hoodies is buy one get one half price,
used with the code abote 2 $40 hoodies comes in at €44.44 before shipping.

anyone that has bought the hoodies will know the quality is excellent, got 3 of them myself!

innocenteyesuk

Sweet! Order sent Friday, arrived today. No customs! And it was bloody huuuuge! $700 order!

So happy now!

kcb

How do you get these codes?

Davy

[Link]

The terms say a U.S paypal account is needed but im not sure if this makes a difference? Loging in to the U.S or irish site seems all the one. If someone is ordering could they post

Murt10

kcb wrote: »

How do you get these codes?

Usually posted here.

http://www.dealcatcher.com/

Updated every day

abelard

This code worked for me just now for 20% off;

36249027

Seems to work in conjunction with the "buy one get one half price" offer on hoodies/sweaters/shirts as well which is nice.

The $20 off for paying with paypal didn't seem to work for me though, so it must look at your billing address to determine if it's an American account or not.

pacino

I placed an offer with AE last Sat and I recieved an email on Tues saying that my order has been processed etc... my problem is that I m unable to track the order on line. On the AE website it says "awaiting tracking info"...
Has anybody experienced this? I have been charged for the order but I dont know if its on the way!!!.
Thanks
Pacino

abelard

Has anyone ever gotten an email after ordering saying that their information wasn't 100% accurate, and that the order would be delayed until you reply with your name, billing address and phone number as appearing on your bill?

I'm sure it's nothing to worry about, and it does come from an "@ae.com" address, but just in case....

Davy

abelard wrote: »

Has anyone ever gotten an email after ordering saying that their information wasn't 100% accurate, and that the order would be delayed until you reply with your name, billing address and phone number as appearing on your bill?

I'm sure it's nothing to worry about, and it does come from an "@ae.com" address, but just in case....

This is a regular thing with AE. Their should be lots of posts relating to it also. Its nothing to be worried about. It can also happen on following orders. It could be a slight difference in the details you submitted for your credit card.

Was customerservice@ae.com the email sender??
saying:

Dear AE shopper,
> Thank you for your recent order.
> To enhance security we have instituted several new checks to ensure your
> order is not being placed fraudulently. Your order was pulled for this
> verification process and the name, billing address or Phone number supplied
> was not a complete match with the information your credit card company
> has on file.
> For your protection this order was not allowed to process further.
> In order for your order to be processed, please reply with your name,
> billing address and billing phone number as it appears on your
> statement,or call 1.866.338.2389 between the hours of 8-5pm EST,
> Monday - Friday.
> Thanks for being a part of the American Eagle brand and we´re sorry for any
> inconvenience.
> Sincerely,
> Your friends @ AE.com

abelard

davton wrote: »

This is a regular thing with AE. Their should be lots of posts relating to it also. Its nothing to be worried about. It can also happen on following orders. It could be a slight difference in the details you submitted for your credit card.

Was customerservice@ae.com the email sender??
saying:

Aye, that's the one. That's grand, just eases any doubt in my mind, better get back to them so I guess

pacino

pacino wrote: »

I placed an offer with AE last Sat and I recieved an email on Tues saying that my order has been processed etc... my problem is that I m unable to track the order on line. On the AE website it says "awaiting tracking info"...
Has anybody experienced this? I have been charged for the order but I dont know if its on the way!!!.
Thanks
Pacino

Any ideas???

Davy

pacino wrote: »

Any ideas???

Some of the orders still say awaiting tracking info. Just email or skype them and they will give you the tracking code.

meboloxitis

I bought some stuff 2 weeks ago, came to like $120 + $40 shipping (this was using the promo code)

Got stung by customs for €40

Personallly didnt think it was worth it.... shipping is a joke & customs really stuck the boot in! Postie was a bit of a prick about it too!
Said we should keep it under $100 (with a smirk on his face) :mad:

abelard

abelard wrote: »

Aye, that's the one. That's grand, just eases any doubt in my mind, better get back to them so I guess

As a further to this they've now asked me to fax a copy of my most recent credit card statement and ID. Has this ever happened to anyone else? It's just really an added hassle I don't need.

Anyone think I might get away with it if I just cancelled the order and went for it again. It seems that it's a random check, but I'd imagine they could have flagged the account now or something.

faoile@n

abelard wrote: »

As a further to this they've now asked me to fax a copy of my most recent credit card statement and ID. Has this ever happened to anyone else? It's just really an added hassle I don't need.

Anyone think I might get away with it if I just cancelled the order and went for it again. It seems that it's a random check, but I'd imagine they could have flagged the account now or something.

That happened my brother the first time he ordered. It was to do with the postcode being in the wrong format resulting in the credit card address being wrong. I think he had to fax a copy of his passport and creit card statement.

If you do cancel and reorder just make sure you put in the exact billing address.

abelard

faoile@n wrote: »

That happened my brother the first time he ordered. It was to do with the postcode being in the wrong format resulting in the credit card address being wrong. I think he had to fax a copy of his passport and creit card statement.

If you do cancel and reorder just make sure you put in the exact billing address.

That might be it alright. The problem is I don't have a postcode so I never know what to put in there. I've ordered from AE before though, not to mention other online stores, and have always gotten away with "n/a" or "none" in the postcode box. Not this time though I guess :rolleyes: