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BT Ireland billing mistake

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  • 28-02-2008 4:02pm
    #1
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭


    While looking over my last telephone bill from BT, I noticed that I was being charged for calls with a duration of 0 secs. I thought there was a mistake so I immediately contacted Customer Care.

    Short Version:

    CS 1: Couldn't help me, had no idea what I was talking about. Advised I ring back between 9am and 5pm the next day.

    CS 2: Extremely rude lady. In the end I asked to speak to her supervisor and she refused.

    CS 3 (by email): After a few emails they admitted to the billing mistake and that other customers had also been overcharged.

    I have checked previous online bills and have found this overcharging on some other bills. (my online bills online go back to mid 2006)

    Now, since ~Sept 2007 BT are rounding all calls to the nearest minute.
    A simple example: Mobile call, during the day costs 25c. (21c + 4.95 call setup charge, rounded). So 25c for 0 secs!

    I first contacted BT on the 9th Feb and they still have not sorted this out.

    I just want to make other BT customers aware that they may also have been overcharged.


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