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Paid old NTL bill

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  • 28-02-2008 6:59pm
    #1
    MIN2511
    Registered Users Posts: 5,398 ✭✭✭


    :mad:

    Okay, the story is i lived in an apartment 5 years ago and my NTL bill was added on my account then. I moved out and the never emoved it from my bill list on my account.
    I mistakenly paid €250 to the account 2 days ago instead of my credit card, the bank says they can't do anything... I have been on hold to NTL for 10 mins and no luck! I want my money back, any advice on what to do?


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    #2
    Oryx
    Subscribers Posts: 19,425 ✭✭✭✭Oryx


    Stay on hold unfortunately. If your bank cant refund it, then NTL will have to.


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    #3
    MIN2511
    Registered Users Posts: 5,398 ✭✭✭MIN2511


    KtK wrote: »
    Stay on hold unfortunately. If your bank cant refund it, then NTL will have to.

    Thanks i did, the girl i spoke to asked for proof e.t.c so i am faxing a copy of my statement and a brief explanation..

    Really upset, it's 250 euro


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    #4
    briano1984
    Closed Accounts Posts: 20 ✭briano1984


    only way to get the money back is through ntl. if u get the date and time from the bank u'll have to give ntl ur old account number too. they will prob try and run u round a bit but they have to refund the money to u. they prob wont receive the payment for another day or so but will eventually send u a cheque(prob take a few weeks) but holding is only way to get it done


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    #5
    hilaryb
    Closed Accounts Posts: 8 ✭hilaryb


    you havent a hope. ntl are such a shower of jokers, you would be better paying a debt collections agency to get it and pay them the commission. unless you have a LOT OF TIME on your hands to get switched between call centres in dublin, cork and belfast where nobody has a name and nobody can do anything for you.


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    #6
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    NTL will pick up on the payment when they run a bank reconciliation. You will need to talk to someone in their Accounts Receivable team


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