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Faulty GH3 guitar, microsoft or retailer?

  • 05-03-2008 11:02pm
    #1
    Nephew
    Closed Accounts Posts: 1,340 ✭✭✭


    Just noticed the red button is not working on the guitar hero 3 guitar I bought from play.com in December. Who does the responsibility lie with replacing/fixing it, microsoft or play.com?

    Thanks


Comments

  • #2
    Makaveli
    Registered Users, Registered Users 2 Posts: 8,503 ✭✭✭Makaveli


    Retailer or Activision. It has nothing to do with Microsoft they don't produce the game.


  • #3
    Doctor DooM
    Moderators, Music Moderators Posts: 25,868 Mod ✭✭✭✭Doctor DooM


    Retailer. All the way.


  • #4
    Jay P
    Registered Users Posts: 4,944 ✭✭✭Jay P


    Ya Retailer, if they say it's not, quote the sale of goods and supply of services act 1978. If they still deny it, bring theirr asses to the small claims court.


  • #5
    Nephew
    Closed Accounts Posts: 1,340 ✭✭✭Nephew


    Unfortunately I bought it from play.com. They conveniently have no contact information on their site but I found four different email addresses through google which I emailed last night. I think I'll have to call them in the morning.


  • #6
    Evolute
    Registered Users, Registered Users 2 Posts: 1,397 ✭✭✭Evolute


    Retailer but theyre may be problems as im not sure where Play.com operate from and what the Consumers rights are.


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  • #7
    Kristok
    Closed Accounts Posts: 2,464 ✭✭✭Kristok


    before you go sending it back take off the neck and get a light and look in the socket are all the pins up or are any of them stuck down ? this has happened to me more than once just get something like a butter knife and wiggle it about the one thats stuck down till it pops back up.


  • #8
    netopia789
    Closed Accounts Posts: 77 ✭✭netopia789


    if its paly .com it does not mater


  • #9
    kaimera
    Closed Accounts Posts: 16,396 ✭✭✭✭kaimera


    netopia789 wrote: »
    if its paly .com it does not mater
    Care to explain?


  • #10
    Fingleberries
    Registered Users, Registered Users 2 Posts: 3,393 ✭✭✭Fingleberries


    I think he means - it doesn't matter if you bought it in a bricks and mortar shop or on Play.com, they are still considered "the retailer" and should be your first port of call for returns. Failing that, go to the Distributor / Publisher - I think it's Activision in this case.

    The OP originally talked about bringing it up with MS, but that wouldn't accomplish much as they have nothing to do with the game or the Guitar peripheral. It would be like talking to Dell because the new mouse you bought in CompuStore doesn't work.


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