When isn't 24hr banking 24hr banking? After hours of course

wandererz

Anyone ever notice that 24hr banking (from a well known provider) isn't 24hrs but more like 19hrs instead?

Yep even though the website is now "internet banking" the telephone dial-in still says 24hr bankin and the 1890 number still ends in 24 24 24.

Yet, have you ever tried to login between 1am to 6am? It's impossible.
Backups & consolidation must be going on.

That certainly ain't my idea of 24hrs is it?

and WHY is this on after hours?? well, if any of you are up after hours it certainly affects you, right??

kraggy

Yup.

Aib reboots its system from about 3.30 onwards i think. usually for about an hour. maybe more.

used to frustrate the life out of me.

GhostInTheRuins

Never tried it at those times. I shall wait 5 minutes and give 'er a go

TestTransmission

I emailed them a few weeks back about it and this was the response i got..


Thank you for your email.

Internet banking is available for a minimum of 20 hours daily, and is by necessity unavailable during off-peak times (3am -7am) to facilitate systems updating. During this period, a limited telephone banking service is available.

I apologise for the inconvenience,

So much for ppl who do shift work!!

tech77

True.
Fcuking annoying..

Edit:
Kinda reminds me of the bit in the Simpsons' meteorite episode (IIRC):
The bit where Bart has to get up at 4 in the morning to help Skinner with his astronomy, turns on the radio and the dj on the 24 hour radio station is talking about how there's actually no need for radio at that time of the morning cos everyone's wrapped up in bed and duly says "night, night everybody".

Sparky

Small sacrifice to pay in the name of data backups/updates for your accounts information.

wandererz

and the stupid phone banking service asks you to please hold for "24hr banking service" which isn't available 24hrs.

I mean jeez, would it kill them to lable it 20hr banking at least??

It's only a small price to pay if you're up or work "normal" hours.

miju

it's all a snazzy marketing catchphrase, 24 hour banking doesnt really sound as snazzy and effecient as 20 hour banking does it?

Overheal

tech77 wrote: »

True.
Fcuking annoying..

Edit:
Kinda reminds me of the bit in the Simpsons' meteorite episode (IIRC):
The bit where Bart has to get up at 4 in the morning to help Skinner with his astronomy, turns on the radio and the dj on the 24 hour radio station is talking about how there's actually no need for radio at that time of the morning cos everyone's wrapped up in bed and duly says "night, night everybody".

is there just a bunch of classic simpsons episode on tv im not watching?

GhostInTheRuins

miju wrote: »

it's all a snazzy marketing catchphrase, 24 hour banking doesnt really sound as snazzy and effecient as 20 hour banking does it?

Isn't it false advertising then?

Steve

Count Spankerton Esq. wrote: »

Small sacrifice to pay in the name of data backups/updates for your accounts information.

+1

Buttes, Le Mao

kraggy wrote: »

Yup.

Aib reboots its system from about 3.30 onwards i think. usually for about an hour. maybe more.

used to frustrate the life out of me.

They used to go down at half twelve. im not to bothered about the half three reboot.

Mossy Monk

wandererz wrote: »

Yet, have you ever tried to login between 1am to 6am? It's impossible.

I have just done the impossible.

*bows to the audience*

Black Swan

To compare, we have a gym nearby called "24 Hour Fitness," and on Fridays, Saturdays, and Sundays they are not open 24 hours.

martin84

maybe I should have started another thread but another bank who boasts a banking 365 service is actually only .... 364!!!!!

MIN2511

Blue_Lagoon wrote: »

To compare, we have a gym nearby called "24 Hour Fitness," and on Fridays, Saturdays, and Sundays they are not open 24 hours.

Yeah... I saw that too, wondered how they can facilitate this

Sherifu

It doesn't effect me but it's a long time for a backup. Suppose if they're updating stuff too it could take a while. What's covered by the limited telephone banking service?

BuffyBot

Isn't it false advertising then?

No, because the telephone agents are there 24/7

Terry

Moved from AH.
Feel free to send it back.

beerbaron

I tried logging in at 5am before, but had to call to get "service" on hold for 8 minutes till I got through to a distinctly american sounding "Pam".

miju

D.T. Jesus wrote: »

Isn't it false advertising then?

no, because they do offer a "limited phone banking service during these times" so therefore they can say 24 hour banking (though all you can do on the phone is check your balance

Random

They renamed their service a good while back from "24 Hour Banking" to "Online Banking" changing the domain name and everything aswell.

I've complained / commented about it in the past and I got the same response as the guy who posted further up.