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Airtricity vs. ESB

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    #32
    Eurorunner
    Closed Accounts Posts: 2,393 ✭✭✭Eurorunner


    bugfreebob wrote: »
    ...and they said they were only for "new customers". I have been with Airtricity for 9 years.
    Thats poor form.
    bugfreebob wrote: »
    I don't like their behaviour, but I will stay with them for the moment now that I have the 10% reduction.
    We will have to keep an eye on them :pac:


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    #33
    321654
    Closed Accounts Posts: 315 ✭✭321654


    It seems there is some sneaky stuff after all then.

    Thats it for me then.

    As the dragons say "I'm out"


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    #34
    Victor
    Registered Users Posts: 78,392 ✭✭✭✭Victor


    321654 wrote: »
    Im still a bit suspicious though that tariffs are only available on request.

    This is all you get when you click on their Tariffs link

    http://www.airtricity.com/ireland/switch_to_airtricity/switch_now/airtricity_your_airtricit/
    That page now has detailed information.


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    #35
    BendiBus
    Closed Accounts Posts: 2,074 ✭✭✭BendiBus


    Victor wrote: »
    That page now has detailed information.

    And online application too.


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    #36
    Raiser
    Registered Users Posts: 4,929 ✭✭✭Raiser


    bugfreebob wrote: »
    Thanks for bringing these new tariffs to my attention Eurorunner. I contacted Airtricity and told them I was going back to ESB because they were charging me 10% more than ESB. I mentioned these new tariffs, and they said they were only for "new customers". I have been with Airtricity for 9 years. I explained that I could cease and go back to ESB and then return to Airtricity to get the tariffs...they agreed to transfer me to the new tariffs. I also discovered that they had put me on a flat payment plan without consulting or notifying me. I don't like this, because it only gives me a bill every 6 months and they are not even putting tariff updates on their website.

    Any Airtricity customers out there should contact them to make sure they are getting the new tariffs.

    I don't like their behaviour, but I will stay with them for the moment now that I have the 10% reduction.

    I was on the verge of signing up until I read the above and similar here on Boards.ie - Its obvious to me that lots of folks will run on reading the increasing numbers of scare stories about Airtricitiy's half-arsed, disinterested, shoddy and sneaky Customer service practices.


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    #37
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,490 Mod ✭✭✭✭Cabaal


    bugfreebob wrote: »
    Thanks for bringing these new tariffs to my attention Eurorunner. I contacted Airtricity and told them I was going back to ESB because they were charging me 10% more than ESB. I mentioned these new tariffs, and they said they were only for "new customers". .

    Sadly alot of companys do this, mobile phone companys, eircom, ntl etc its pretty common practice...basically as a customer you need to keep aware of cutrrent price plans compared to your own


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