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UPS Problems

  • 26-03-2008 11:58pm
    #1
    conjamuk
    Closed Accounts Posts: 134 ✭✭


    My xbox still hasn't been delivered by UPS, I got rrod about 5 weeks ago. UPS said the xbox was delivered to the wrong storage area the info on the tracking website stops at the 12 of march I rang them and they are investigating where the box is. What are the chances i will get the xbox back.

    Tracking Detail
    Your package has experienced an exception.
    Tracking Number
    Type: Package
    Status: Exception
    See description below
    Shipped To:
    Shipped/Billed On: 07/03/2008
    Reference Number(s):
    Service: STANDARD
    Weight: 3.80 Kg

    Package Progress
    Location Date Local Time Description
    SHANNON,
    IE
    12/03/2008 10:10 INCORRECT ROUTING AT UPS FACILITY / THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
    12/03/2008 9:47 INCORRECT ROUTING AT UPS FACILITY / DELIVERY RESCHEDULED
    FRANKFURT,
    DE
    07/03/2008 19:21 EXPORT SCAN
    07/03/2008 19:07 ORIGIN SCAN
    DE
    07/03/2008 0:02 BILLING INFORMATION RECEIVED

    Tracking results provided by UPS: 26/03/2008 14:20 ET


Comments

  • #2
    D3UC3 J3
    Registered Users, Registered Users 2 Posts: 215 ✭✭D3UC3 J3


    I'm sure it's insured if they've lost it. Probably by MS though.

    You might have to get onto MS customer support and explain the situation.

    Hopefully you'll get someone decent and they'll be able to help you.

    Otherwise ring MS in sandyford and ask for someone dealing with xbox and complain...vigourously.

    Having said that if you do get to them they'll probably be very helpful!


  • #3
    moongoose
    Registered Users Posts: 221 ✭✭moongoose


    had big problems with UPS when i sent me xbox off but that was more with getting them to pick it up. numerous complaints filed & what not. but eventually get talking to a supervisor & the neverything was gravy. so if possible ONLY! deal with the supervisors.


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